Family Hotels in Texas, United States

Upon arrival, the staff tried to charge us an additional fee for early check-in without even checking our reservation first. In reality, our reservation had been active since the day before. The room didn't have a hairdryer. Furthermore, when we were leaving, the only elevator was out of order, so we had to carry our luggage down the stairs. It's worth mentioning that the hotel offers an airport shuttle service. However, the hotel didn't respond to any of the messages we left through Trip or the emails we sent, so we were never able to arrange a pick-up. The location is good and convenient, about a 10-minute drive from the airport. I would only recommend it if you need to get to the airport quickly.

Facilities are OK and location is convenient. Breakfast is not buffet, you need to take the meal coupon to order yourself, up to $18. There is a swimming pool and gym, but there is no time to use it.

The hotel was in the best location downtown. I was able to easily find street parking next to the hotel with the city meter. I stayed Sunday and parking was free but the main entrance was locked due to construction I believe. My only “complaint” is having to access the room via another hotel, but it was manageable. I was able to walk to popular spots like 6th street in minutes and walked to the Moody Center for a concert. There were many places to visit nearby with many attractions nearby. Overall great hotel!

First time to stay at this hotel, and I will definitely be back. The front desk staff were very friendly and accommodating. My room was spacious and clean. I had an excellent view of the water , The breakfast choices were better than I’ve seen in other hotels.

Overall good, convenient to go out, go to the river walk at night, watch the San Antonio church light show, walk, also visit the Alamo Battle Site, go to the 18th century Spanish Missionary Historic Site Park, good 👍, the hotel parking almost got oolong, the parking space next to the hotel wall belongs to the platinum member, And the road at the entrance of the hotel ⬆️ belongs to one-way traffic. On the right hand side of a red light, there is a Dameile fast food restaurant next to the parking space for ordinary customers. If you park on the edge of the wall, you will attract a police car to issue a ticket.

The room is great, just across from Rice University, the high-rise floor-to-ceiling windows offer a panoramic view, and the staff are very service-oriented

They stay was great. The first night I had an issue with the AC and they had a repair man by the name of Alex, I believe. He was able to fix the issue and I no longer had a hard time sleeping in the room. They are amazing! I would definitely recommend and stay in the future. Thank you.

シャトルバスのピックアップを2回依頼したり、SNSでやり取りしても2時間来ませんでした。結局ホリデーインのドライバーの方が心配して声を掛けてくれて送ってくれました。空港まではちゃんと送ってくれました。シャトルバスサービスがあるから予約したのに残念でしたがお部屋は綺麗で朝食は良かったです。

The room was satisfactory and very clean, but the toilet was a bit old and kept flushing. The soundproofing was also poor; I was woken up early in the morning by noise I shouldn't have heard. The front desk service was excellent, and they offered free luggage storage. I bought a room with a buffet breakfast, but they still expected a tip, which I found incomprehensible. On the first day, I was in a meeting and rushed to catch a bus, so I ate quickly and didn't think about this. The next day, a staff member rolled their eyes, printed out a tip, and complained about us. We said ”never” to give them a tip. Later, we realized the problem and left a tip, but their attitude was still very unpleasant!

I had a wonderful stay at the Hilton Garden Inn Galleria Houston. The staff was friendly and helpful, the room was clean and comfortable, and the location near the Galleria was perfect. Great amenities and overall a smooth, enjoyable experience. Highly recommend!