Best Western Regina Elena is an average hotel with decent service. Nothing particularly bad, but nothing outstanding either. Parking was a bit pricey, and while the room was okay overall, the bathroom was quite small.
Breakfast was simple, with an okay selection — enough to get you started for the day, but nothing memorable.
It’s fine for a short stay, but don’t expect anything fancy.
Классный отель с дружественной атмосферой! С удовольствием приеду еще раз! Отлично подойдет для молодёжи. Только кровати металлические и жесткий матрас.. все остальное просто супер!
Charming Stay at Hotel Firenze e Continentale!
⭐⭐⭐⭐⭐
Hotel Firenze e Continentale offers a fantastic location with stunning views of the Arno River and easy access to the heart of Florence. The rooms are elegant, clean, and well-appointed, providing a comfortable retreat after a day of sightseeing. The staff is attentive and welcoming, ensuring a pleasant experience. A perfect choice for anyone looking to explore Florence in style and comfort!
Das Hotel ist am Rand der Innenstadt gelegen und damit kann man eigentlich alles sehr gut erreichen. Ist aber nicht genau im Zentrum. Parkplätze sind nur sehr ganz vorhanden, man kann aber auf der Straße kostenlos parken. 
This hotel was supposed to be a 4-star, but when I got there, they said they upgraded me to their 5-star place because of some change in plans.
So, what I'm writing about is the 5-star hotel, and I'm totally grateful for the upgrade!
The hotel, even though it was old, was super clean and had awesome services like massages and personal stuff.
My room was pretty big, the bed was clean and comfy, and breakfast was amazing.
The only issue was they said there was private parking, but they just parked my car in the lot next door and charged me 30 euros for one night until morning. The parking fee wasn't mentioned anywhere.
It is indeed the same retro style as in the pictures, the room is nice, the bathroom is big, and the location is also very good, facing the train station. The only drawback is that the breakfast has few varieties and mainly cold food.
Son stato ospite 4 giorni prima di partire per Mallorca , e nonostante un piccolo disguido peraltro ( non dovuto allo staff ) devo dire mi son trovato molto bene . Il personale attento ai minimi dettagli , e alla cura del cliente , stanze moderne con aria condizionata , bollitore , smart tv e tanti altri servizi .
Terrazza panoramica fantastica , palestra e colazione degna di nota .
Che devo dire … mi son sentito proprio coccolato
Sicuramente tornerò a trovarvi !!
Grazie ancora per lo splendido soggiorno.
Hotel: Neat
Location: **At 2 minutes walking distance
Parking: The hotel has valet parking for a fee, but pick up 15 minutes early every day
Staff: In addition to the parking receptionist at the door, the mental outlook of other employees needs to be improved, no smile, indifferent work attitude, follow the reception desk to ask him to pick up the car first, the reply received is that he must wait in place, we waited in the cold wind for 15 minutes every day
The breakfast with good selections and onsite parking available
Very Good
24 reviews
8.8/10
Price from
NZD 150
per night
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9,1/10
Great
GGuest UserThe appearance of the hotel was very good. The reception area was very clean and quiet. Each floor had an automatic air freshener which meant that the hotel smelt very good. The hotel room had a lovely big bed which was very comfortable. There was a fridge and kettle in the room.
The hotel was a twenty minute bus ride from the center of Genoa and once we had downloaded the app it was very easy to buy tickets. The number 1 bus is a couple of minutes walk from the hotel and the bus is every 11 minutes.
We discovered a lovely area to eat on the day we left. Leave the hotel and turn right. At the traffic lights turn right . After about three minutes you will find a shopping area with restaurants. We were short of time so went to Tumbler. The staff were very friendly and we had lovely panini.
On the negative side, we were woken at 6am with a male shouting very loudly in his room. Later that day, the man was shouting again. I went outside our room and the man was shouting very loudly at a lady in his room. There was a very clear domestic abuse situation with the man hitting the woman which I tried to stop and also contacted reception. Reception asked the lady if there was any problem and she said no so the receptionist left. I said to the receptionist that the man was being violent towards the woman and she said there was nothing they could do. I asked if they could put security on the floor in case anything further happened and she said no. I felt the receptionist could have done a lot more in this situation. I imagine that these situations do occur from time to time so the hotel should give staff guidance on the steps to take to safeguard clients.
I felt that the staff at the hotel were not very welcoming. I saw at least four receptionist and not one of them smiled or looked happy to be working. Any time I approached them for information they gave the information but without smiling and were very unenthusiastic..
I would stay at the hotel again as it is convenient for the airport and quieter than staying in the centre. It is also very clean and I got a good night's sleep.
Be aware, we booked a taxi from the airport which is 1.1 km away and we're charged 18,50 euros.
GGuest UserThe old-fashioned elevator was interesting! The triple room was quite large, but the layout was a bit odd; there was a big walk-in closet that wasn't very useful, so the actual usable space wasn't huge. The free minibar was great, and there was plenty of water! The service was also excellent. It's quite hard to get a taxi in Genoa, but the front desk staff were very patient and friendly, helping to call taxis or give directions for public transport. I would definitely consider staying here again.
DDayday tripHotel: Neat
Location: **At 2 minutes walking distance
Parking: The hotel has valet parking for a fee, but pick up 15 minutes early every day
Staff: In addition to the parking receptionist at the door, the mental outlook of other employees needs to be improved, no smile, indifferent work attitude, follow the reception desk to ask him to pick up the car first, the reply received is that he must wait in place, we waited in the cold wind for 15 minutes every day
TTravel JanWe had a really lovely stay here. The staff, many of whom are from Italy, were incredibly friendly, kind and helpful throughout. We had a small issue during check-in, but they were very patient and did their best to sort it out quickly, which we really appreciated.
It’s a great place to stay with children. Everything was handled efficiently whenever we needed help, and there are plenty of facilities to keep everyone happy — including a restaurant and bar, a nice area for breakfast and evening activities, and a play area for kids to burn off some energy. For those who enjoy music, there are instruments like a piano, guitar and ukulele to use. There’s also a gym for anyone who enjoys sports and exercise.
The outdoor kitchen area is a lovely touch, and our room was spacious and well-equipped with everything we needed.
Overall, a very positive experience and we would happily stay again.
直直線拉升The worst Novotel I've ever stayed in, bar none. The space was acceptable and the service was enthusiastic, but the stains on the towels and sheets seemed to have never been changed. Since I was driving from southern Italy to southern France as a stopover, the location was very convenient for me, close to the highway exit.
RRagazziWe stayed at this beautiful hotel for the first time with our two children. We booked two rooms, both offering a stunning view of the sea. The atmosphere is charming and naturally elegant, enhanced by the historic character of the building. The staff was friendly and supportive throughout our stay. Breakfast was excellent, with a wide selection of both international and local options. The beach is just across the street, only a two-minute walk, which was perfect for us. We also appreciated the hotel’s convenient parking, located just outside the building. The swimming pool with its bar was a highlight—an ideal spot to relax and enjoy an aperitif before dinner. Overall, it was a wonderful experience that we would be happy to repeat in the future.
GGuest UserWe were freezing in our room air come did not work properly and only received a bed sheet on our bed!! Breakfast and coffee was the worst I had in years big shame for Italy!!! Would not recommend paying for it
IIzzy91Best Western Regina Elena is an average hotel with decent service. Nothing particularly bad, but nothing outstanding either. Parking was a bit pricey, and while the room was okay overall, the bathroom was quite small.
Breakfast was simple, with an okay selection — enough to get you started for the day, but nothing memorable.
It’s fine for a short stay, but don’t expect anything fancy.
AAnonymous UserThis hotel is a bit far from the station, but you can walk there. The staff are very nice, the room is clean and tidy, and the price is high.
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