Traveling with two others, we booked the West Wing for its convenient location. It's a cabin in the woods, and the scenery is absolutely breathtaking. Waking up in the forest, with few people around and fresh air, felt like having the whole beautiful landscape to ourselves – truly amazing!
However, the bathroom facilities are quite old, and showering wasn't very convenient. If you're visiting in winter, definitely book a room with air conditioning; just having heating might not be enough, as it could still get cold.
For getting around, the hotel offers a shuttle bus with three routes: one to the outlet mall, one that goes back and forth between the cabins and the main hotel building, and another route that I haven't tried yet (haha). If you're unsure about anything, you can always ask the front desk. I would definitely consider staying here again on my next trip to Karuizawa!
Good location, train station is just opposite.
Nearby also have many F&B.
Cleanliness is good.
Room is not very spacious, it makes me think of Shinjuku Washington Hotel size.
But service is very good, more friendly, and they help us to move the luggage up to our room straight after our bag hv transfer via luggage transfer service.
So when we reach hotel, we just need to check in and go up straight.
There's washing machine and dryer provided with fee, however is a small one.
The lobby is very nice and comfortable.
Will consider to stay here again if I visiting Nagano.
room was very spacious and bed was comfortable. very clean and quiet. comfy bed with firm and soft pillow availability. onsen and gym are available as well. drying room for ski equipment and playroom for kids. service was very responsive and speaks english well enough to understand request. location is near to ski resort but very much away from anything else if you are not driving. their shuttle bus to train station only operates 3 times a day in the morning and afternoon. and there are only 2 food restaurant unless you cab out. nothing much to do in the evening and night. decent food and ambience. breakfast options are same everyday but variety was okay.
Very decent hotel with good services from the hotel staff. Come with onsen & spa facilities as well as large size rooms and bathrooms. Less than 10 minutes car ride from the Karuizawa station, ski centre and the Prince Shopping Plaza. Hotel also provides free shuttle bus services through and forth to the Karuizawa station which conveniently accessible to the ski centre (free shuttle bus services outside the South exit of the Karuizawa station) and the Prince Shopping Plaza (stone throw from Karuizawa station).
Title: Excellent Food and Snow Views, but Disappointing Management and Transport
Rating: ⭐⭐ / 5
My stay at this hotel near the ski resort was a mixed bag. While I was satisfied with the natural environment and dining, there's significant room for improvement in service management and transportation.
🟢 Pros
• Environment & Facilities: The hotel boasts an excellent location near the ski resort, perfect for ski enthusiasts. I especially recommend the outdoor hot springs, where you can soak while enjoying magnificent snow-capped mountain views. The basic facilities in the bathhouse were also quite complete.
• High-Quality Meals: This was the biggest surprise of the trip. Both breakfast and dinner featured excellent ingredients and cooking techniques; the food was truly satisfying.
🔴 Cons
• Room & Local Amenities: The room space was noticeably small, and the in-room amenities felt somewhat lacking, making for a cramped stay. Furthermore, the hotel's remote location meant there were no convenience stores nearby. I'd advise buying essentials before checking in.
• Chaotic Service Management (Major Pain Point): The staff's professional training is severely lacking. My booking package clearly included breakfast and dinner, yet restaurant staff repeatedly asked me to pay for dinner. Even after clarifying and receiving confirmation on the first day, the issue resurfaced on the second day when I was again asked for payment. I eventually had to go to the front desk myself to verify, only to find that there was no record or follow-up on yesterday's problem. This chaotic management was exhausting and significantly detracted from my stay.
• Inadequate Shuttle Service: The hotel's shuttle service completely failed to meet traveler needs. After checking out, we discovered the shuttle wouldn't be available until 2 PM, which is an extremely unreasonable schedule. We were ultimately forced to pay for a taxi to leave, incurring unnecessary expenses.
Summary
If you're coming for skiing and good food, this place might be acceptable. However, if you value service quality, management efficiency, and transportation convenience, this hotel might leave you disappointed. I hope the management can enhance staff training and optimize shuttle schedules; otherwise, it struggles to match its environmental advantages.
The firefly at night was very good. I think I didn't see it like that when I went by myself, and I don't know the way well, and I think it was dangerous. It was kinder to guide you, and I was very happy to answer various questions. (I participated alone) I well understand that Tatsuno Cho is putting emphasis on fireflies by raising towns. I think it is thankful that you will protect valuable resources from now on.
I think the dishes are standard, but the price was not so high and the room was beautiful. The quality of the hot spring was very good. The view is the best.
It was one of the good memories of my trip that I sent to ina Shinmachi, an unmanned station. I thought that check-out was 10 o'clock earlier than 1 hour, and I wanted it to be at least 11 o'clock to slow down.
The staff tried their best but their English proficiency was a problem. Having to catch shuttle buses to the ski fields every day was frustrating - they were usually very crowded and infrequent (even though we travelled there out of peak season). The hotel was out of the ski boot size that one of our group needed. There was very limited (hardly any) vegetarian food available even though we had requested it before departure (some of our group were vegetarians). There were no English speaking television stations. The hotel was beautifully presented with great housecleaning and the onsen was much appreciated.
The best part about this hotel was definitely the breakfast – they had everything from Japanese to Western options. I especially loved the soba noodles and the fried eggs. The coffee was good too, and they offered various egg rolls. The room itself was quite spacious; we had no trouble fitting our two large suitcases. However, the bathroom was a bit small, feeling somewhat disproportionate to the rest of the room. The other hotel facilities were pretty basic; there wasn't much to attract us beyond just needing a place to sleep for the night. Because of this, paying over 3100+ per night (including breakfast) felt a bit expensive.
The view is very beautiful. You can see the snowy mountains in Panorama from the hotel. The onsen is very good. It helps to relax after skiing. The room is clean but the design is quite old. And there are few amenities. Overall, it is a suitable place to stay for those who want to experience the nature of Hakuba. There is a lot of parking.
Very Good
34 reviews
8.6/10
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9,3/10
Great
Yyinlinggroom was very spacious and bed was comfortable. very clean and quiet. comfy bed with firm and soft pillow availability. onsen and gym are available as well. drying room for ski equipment and playroom for kids. service was very responsive and speaks english well enough to understand request. location is near to ski resort but very much away from anything else if you are not driving. their shuttle bus to train station only operates 3 times a day in the morning and afternoon. and there are only 2 food restaurant unless you cab out. nothing much to do in the evening and night. decent food and ambience. breakfast options are same everyday but variety was okay.
GGuest UserVery decent hotel with good services from the hotel staff. Come with onsen & spa facilities as well as large size rooms and bathrooms. Less than 10 minutes car ride from the Karuizawa station, ski centre and the Prince Shopping Plaza. Hotel also provides free shuttle bus services through and forth to the Karuizawa station which conveniently accessible to the ski centre (free shuttle bus services outside the South exit of the Karuizawa station) and the Prince Shopping Plaza (stone throw from Karuizawa station).
GGuest UserThe staff tried their best but their English proficiency was a problem. Having to catch shuttle buses to the ski fields every day was frustrating - they were usually very crowded and infrequent (even though we travelled there out of peak season). The hotel was out of the ski boot size that one of our group needed. There was very limited (hardly any) vegetarian food available even though we had requested it before departure (some of our group were vegetarians). There were no English speaking television stations. The hotel was beautifully presented with great housecleaning and the onsen was much appreciated.
JJinye28Traveling with two others, we booked the West Wing for its convenient location. It's a cabin in the woods, and the scenery is absolutely breathtaking. Waking up in the forest, with few people around and fresh air, felt like having the whole beautiful landscape to ourselves – truly amazing!
However, the bathroom facilities are quite old, and showering wasn't very convenient. If you're visiting in winter, definitely book a room with air conditioning; just having heating might not be enough, as it could still get cold.
For getting around, the hotel offers a shuttle bus with three routes: one to the outlet mall, one that goes back and forth between the cabins and the main hotel building, and another route that I haven't tried yet (haha). If you're unsure about anything, you can always ask the front desk. I would definitely consider staying here again on my next trip to Karuizawa!
__szair0313****The best part about this hotel was definitely the breakfast – they had everything from Japanese to Western options. I especially loved the soba noodles and the fried eggs. The coffee was good too, and they offered various egg rolls. The room itself was quite spacious; we had no trouble fitting our two large suitcases. However, the bathroom was a bit small, feeling somewhat disproportionate to the rest of the room. The other hotel facilities were pretty basic; there wasn't much to attract us beyond just needing a place to sleep for the night. Because of this, paying over 3100+ per night (including breakfast) felt a bit expensive.
GGuest UserThis was my first time staying at the Karuizawa Marriott Hotel. The public onsen has both indoor and outdoor baths, and while the facilities were clean, the area was a bit small. The room itself was very spacious, clean, and the environment was quiet. The hotel breakfast offered a wide variety of choices. Highly recommended!
GGuest UserGood location, train station is just opposite.
Nearby also have many F&B.
Cleanliness is good.
Room is not very spacious, it makes me think of Shinjuku Washington Hotel size.
But service is very good, more friendly, and they help us to move the luggage up to our room straight after our bag hv transfer via luggage transfer service.
So when we reach hotel, we just need to check in and go up straight.
There's washing machine and dryer provided with fee, however is a small one.
The lobby is very nice and comfortable.
Will consider to stay here again if I visiting Nagano.
GGuest UserThe hotel felt a bit dated, and the room was rather humid. Upon entering, the air conditioning was set quite high, and it took a considerable amount of time for the room to cool down.
However, the service was outstanding. We requested assistance a few times, and every issue was addressed promptly.
A special shout-out goes to the breakfast. I particularly enjoyed the seasonal main course: sesame udon. While the buffet selection wasn't extensive, the quality was exceptional. The salad bar offered a great variety of fresh local vegetables. Breakfast is highly recommended.
GGuest UserWe stayed for two nights on a family trip. The hotel is a luxurious establishment with three hotels, a chapel, and a wedding reception hall on a vast site of 230,000 square meters, and we thoroughly enjoyed a relaxing time. The breakfast buffet and French dinner were delicious, and the service was excellent. There was also a large hot spring bath, and there was plenty of greenery, so it was a pleasant walk. I recommend staying two or even three nights instead of just one.
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