Posted on May 31, 2026
Guest UserWe are writing to express our disappointment regarding our recent stay. During booking, we explicitly requested a quiet room; however, we were assigned a connecting room. Unfortunately, due to the thin separation, we could hear the neighboring guests talking and moving items late into the night, which resulted in a sleepless night for us. While we understand the hotel was fully booked when we raised this with the front desk, we are frustrated that no alternative solution or assistance could be provided at the time.
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Price per night from:AU$132
Posted on Jul 4, 2026
Sophiem23Top-notch hotel! It's very beautiful and well-maintained. The staff is helpful and responsive. The rooms are spacious and quiet. The breakfast and the restaurant are excellent. We highly recommend this hotel.
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Price per night from:AU$67
Posted on May 31, 2026|Twin Guest Room With Balcony
Anonymous UserStay there for 3d2n. one of the best hotel i've stayed. my 3y son loves the pool and the beach. the beach is so beautiful and clean. breakfast needs to come early because school holiday, please consider include dinner during your booking because the place is very far from the town. overall i will repeat this hotel again
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Price per night from:AU$136
Posted on Jun 14, 2026
padli saedWorth paying and stay. Very comfortable and best amenities. BilaBila Mart provide any needs too. But not as advertised there was no mineral water bottles provided when we checked in. The toiletbowl cover was lose and need to be repaired. The toilet also pooling because too slow water disperse. Need to be cleared before next guest checks in🙏🏻. We were happy stayed there but our complaints need to be addressed to ensure next guests satisfied too.
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Price per night from:AU$52
Posted on May 31, 2026
Edmondo BearUpon arrival the 2 contact details provided don't respond and it's really annoying and disappointing.
1 contact go into voicemail box and another will never pick up the call which somehow give you the impression of the host is not reliable(Attached conversation without reply)
The property manager or agent that host these property really need to be more professional.
The unit is full of new paintings and the smell cause lots of discomfort(Attached the toilet door with new paint)
The bidet or sprinkler is broken and the water is scattered around and cause our clothes and toilet paper all wet!!!(Attached photo broken bidet)
They don't install ventilation fan on the toilet and when you open the window for air circulation your neighbors could see you.Their intentions is very clear which is they don't bother the comfort of the guest(Attached photo of when open up the toilet window for ventilation the upper floor could see through hence no privacy while shower.You shower with window close and its felt suffocating after a while!!!)
As Ipoh is famous for eateries to our surprise when we packed our supper home the utensils is really disappointing.The host barely provides you any plates and utensils.Maybe just 4 cups 4 plates as if anything extra will cause them a million dollars investment.You can't find extra waste plastic bags or toilet paper.They simply being too calculative and don't provide any extra even you are using it to keep their unit clean at least if you provide me with extra waste plastic bags we could pack our waste and keep it clean and hygiene instead.
Each room only 2 towels for shower and no pools towel
provided.Very inconsiderate!!!
The worst part is they will sent you a check out instructions 6am in the morning to wake you up!!!
If you having a peak booking on our check out date you may sent a reminder for checkout but please not at 6am in the morning !!!
I think Trip.Com should check on your agent quality and set a minimum standards.The property host is really disappointed we don't have time to waste so we just put up with it and write a review after check out.
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Price per night from:AU$35
Posted on May 6, 2026
JennlynzThe rooms was awesome. Can see The Lost World of Tambun from the balcony. The cooking utensils is provided but no cooking allowed. The Hot Spring pool is great and kids enjoy it. Location is central to go to most places within 15 to 20 mins drive. McDonald’s and Coffee Bean & Tea Leaf are nearby. Overall we really enjoy it....
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Price per night from:AU$79
Posted on May 4, 2026
Travel Lost
I’m from Ipoh and brought my Friends here for a short gateway . What a wonderful hotel to stay . Walking distance to famous restaurants and attractions. Easy to grab . Beside a restaurant got a nice restaurant to dine in especially the tou fu fa !!! Much nicer than the famous one . Another Japanese restaurant just beside the hotel . I will definitely recommended for all .
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Price per night from:AU$38
Posted on Jun 19, 2026
Christine YWSBeautiful resort with spacious room. Fantastic service and amenities. Set in lush greenery and against the beautiful limestone caves of Ulu Kinta. Breakfast is included and offers both local and international cuisine…small servings so you can order multiple dishes. We also had dinner in Jeff’s Cellar….fabulous food albeit a little pricey.
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Price per night from:AU$593
Posted on Jun 16, 2026
Sabrina.TanWe arrived earlier and rooms were not ready. Service is good, offered us an upgrade to a 2 bedroom apartment type room which was perfect as we have a sofa area to chill and relax. The rooms were very comfortable and power outlet is available at table in room which is better than charging phone next to bed. The aircon units are great. The bathroom is spacious and water pressure is good. Hairdryer perfect. There is also a full length mirror just outside the bathroom so no one fighting for mirror use to prep going out. The kitchen and sofa area have power outlets too so we can charge nearby while we hang out. The dining area is large enough too.
My only set back is the lighting which can be a level brighter.
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Price per night from:AU$63
Posted on May 31, 2026
SuzyPCEverything about this hotel was great. The atmosphere was noble and elegant, and the restaurant food was delicious. The sky pool was a major highlight! We booked a deluxe room with a jacuzzi, which our child absolutely loved. The only minor drawback was that the executive lounge only offered a small selection of snacks and coffee, with no sodas or juices. This wasn't very kid-friendly for families. The executive lounge could definitely be improved. We would still love to come back and stay again if we get the chance.
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Price per night from:AU$81