Awesome hotel, felt welcoming while stepping in, smiling staff everywhere including housekeeping and restaurant server, Appreciate to Ms Jojo at the front desk who given us wonderful connecting room due to my handicap mom, Overall cleanliness is great, Thanks to the housekeeper Rahim who take care of room 515&516, My family enjoyed the stay so much especially my kid, love the pool and games room .The only downside was the pool entrance which is wet and slippery which needs more attention. One of a unforgettable hotel so far at Ipoh with beautiful scenery and people, Thanks AC Marriot, Hope to see you guys again ☺️
I forgot to take photos but trust me, I think this property is new, so it is very clean, everything looked new, not crowded at all, check in process also very simple, no deposit needed. Room is very cozy and comfortable.
You may get confused upon arrival but the security guards are helpful and able to communicate in English.
I enjoy staying here very much!
We are writing to express our disappointment regarding our recent stay. During booking, we explicitly requested a quiet room; however, we were assigned a connecting room. Unfortunately, due to the thin separation, we could hear the neighboring guests talking and moving items late into the night, which resulted in a sleepless night for us. While we understand the hotel was fully booked when we raised this with the front desk, we are frustrated that no alternative solution or assistance could be provided at the time.
The hotel's exterior is new and fresh, and the room is bright and comfortable with a modern, 'cyber' design. The toilet in the bathroom is state-of-the-art, and the in-room electronic system is very convenient to use. The lobby staff were all smiles, attentive, and friendly. The hotel is located near the city center, less than a ten-minute drive away, which is very convenient. For Ipoh, Malaysia, this hotel is definitely a five-star experience. Highly recommended!
Stayed one night at Travelodge Ipoh and honestly it’s one of my favourite hotels whenever I have work in Ipoh 🤍 The room feels much more spacious compared to many other hotels in the same range, super comfortable after a long day.
Also, can we talk about the shower gel? 😍 The lemongrass scent is sooo refreshing and relaxing — small detail but it really made the stay feel extra nice.
Clean room, comfy stay, good experience overall. Will definitely come again!
Reasons for the low service rating:
1. Host did not initiate contact with me regarding booking information. I have to send them a message to inquire for a booking that I had already paid for.
2. Host requires a RM200 deposit which my friend who had booked with a different host at the exact same location did not demand.
3. After making the deposit payment in the morning at 10.30am and providing all other information requested, host did not respond to provide any additional information such as unit number and pin code for to retrieve access card.
4. At 5pm when I had finally arrived at the building, I still had not received any form of communication from the host. I had attempted to call their service line (+601157651449) but no one responded to the 6 calls that I had made.
5. At the mailbox area, I had also overheard another visitor that was also facing similar issue where the pin provided to her was not working and that she was also not getting response from the host.
6. Host offered late checkout that I did not need as I was departing early morning the next day.
The building is relatively new but the number of lift does not cater to the residents, there are many occasions where we had to skip multiple lift rides as it was overcrowded. The unit itself is clean with basic amenities.
I have been staying in this hotel for a few times. Location is my primary factor although there are many traffic lights along the way. The location is simply strategic and it is surrounded by convenience stores, malls, restaurants and many more. It is suitable for a simple stay. I am definitely satisfied by the good water pressure and room size. However yesterday my stay was not pleasant. The air condition was not good - It was not cold. Because we were too tired, we did not bother and the sleep was not good. Surprisingly it was back to function upon our departure. 😅 Otherwise the stay was still pleasant.
The room design is quite old fashion and its suitable for those who looking for retro style.
I was quite surprise that the hotel with 4 stars provides lousy tooth brush which can hurt our gums with it.
At least please provides tooth brush that a bit soft with the standard.
Do note that please put reception number on the phone so that we can call the reception to provide drinking bottles.
Hotel breakfast overall is good.
First time booking apartment for family holiday. At first not sure if we make a right choice. Till we experience and stay, confirmed right choice and no regret!
The whole stay from drive through key collection point, parked n open up the unit door, all above our expectation and seamless experience.
The unit is very well ID designed and with good function including kitchen. Drinking water LG brand machine was provided so we all can easily access to drinking water. Washing machine come with drying function provided. Bedroom bed is so comfortable. All basic amenities were provided and unit is clean.
It’s a good place and good fengshui house for family bonding.
The condo facility all look new and well kept. I’ve used its swimming pool, Onsen pool with jacuzzi and sauna. As only one night stay so didn’t experience it’s gym only.
The platform owner was very nice and helpful. As we need help with the drinking water machine etc, they are approachable and responsive. Two sets of access card and key was provided make our life so convenient since we were there in two separate cars.
With the ID design house, no wonder need to pay deposit of RM200. Surely acceptable. Refund of deposit was also fast and immediately after we check out.
Thanks for everything. We all enjoy the stay very much. Looking forward to return to stay again soon. Keep up the good work.
Highly recommended!
Good place for a short stay.Everything is within 10 minutes drive.But,the pool needs some maintenance.
Great
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GGuest UserWe are writing to express our disappointment regarding our recent stay. During booking, we explicitly requested a quiet room; however, we were assigned a connecting room. Unfortunately, due to the thin separation, we could hear the neighboring guests talking and moving items late into the night, which resulted in a sleepless night for us. While we understand the hotel was fully booked when we raised this with the front desk, we are frustrated that no alternative solution or assistance could be provided at the time.
JJenniellStayed one night at Travelodge Ipoh and honestly it’s one of my favourite hotels whenever I have work in Ipoh 🤍 The room feels much more spacious compared to many other hotels in the same range, super comfortable after a long day.
Also, can we talk about the shower gel? 😍 The lemongrass scent is sooo refreshing and relaxing — small detail but it really made the stay feel extra nice.
Clean room, comfy stay, good experience overall. Will definitely come again!
AAnonymous UserI recently stayed at DoubleTree by Hilton Damai Laut Resort to celebrate a special anniversary, but unfortunately, the experience did not meet my expectations.
Upon arriving at 3:00 PM, I had to wait in a very long queue for check-in and only received my room key at approximately 3:40 PM. After entering the room, I noticed that the anniversary decorations I had requested were in place, but the cake, chocolates, and fruit platter that I had paid for were not provided. As this was intended to be a surprise for my husband, it was quite disappointing.
What was even more frustrating was that no one informed me that these items were not yet ready. I had to call and follow up myself to check on their status. The cake and other items only arrived more than an hour later, which significantly reduced the excitement and impact of the surprise.
I was also surprised to find that the minibar fridge was completely empty, with no canned drinks or refreshments available. Considering the room rate was approximately RM1,200 per night, I expected more than just complimentary bottled water.
The room was advertised as having a king-size bed, but it felt smaller than expected. In addition, the dinner buffet pricing for children was quite expensive at RM50 per child. My children are 8 and 10 years old and, like most children their age, they eat only small portions and usually only one or two dishes. The breakfast charges for children were also relatively high, making the overall dining cost difficult to justify for young children.
To make matters worse, the cashier accidentally charged my children's dinner twice. Although the duplicate charge was voided, I was informed that the refund process could take between 7 and 14 weeks. This seems like an excessively long waiting period for a billing error made by the hotel.
Overall, this stay was disappointing and frustrating. I had expected a smooth and memorable experience for such a special occasion, but several service shortcomings negatively affected our celebration. I hope the management will review these issues and make improvements to enhance the guest experience in the future.
GGuest UserI ordered a unit with 3 room with the topic of muji,the second me and my family open the door,a strong scent of furniture rush into my lungs,i instantly contact the owner team,wanted to have a appropriate solutions,but they dinnt reply much,keep on asking us to wait for them to check stuff,meanwhile,i contacted agent of trip.com,telling her about the situations,the agent reach out to the owner team too,but dinnt even get a reply from them,as the unit i booked was a no-refund unit,trip.com couldnt do anything about it,just as i thought im going to die from lung cancer,luckily,the owner team finally replied with solution about changing another unit for us,which we found was acceptable compared to the previous one,the facilities of the unit was pretty good overall,its just that the unit of topic Muji was unbelievable,aircon was nice,everything was nice when the toxic odour was gone
AAnonymous UserThe room was awesome! The view so nice. Can see whole lost world of tambun from balcony. The amenities all good except cannot cook so cooking utensils is nkt provided. But pinggang, mangkuk sudu all ada. In term of amenities, all satisfied.
TTravel LostI’m from Ipoh and brought my Friends here for a short gateway . What a wonderful hotel to stay . Walking distance to famous restaurants and attractions. Easy to grab . Beside a restaurant got a nice restaurant to dine in especially the tou fu fa !!! Much nicer than the famous one . Another Japanese restaurant just beside the hotel . I will definitely recommended for all .
GGuest UserOur stay at this hotel was absolutely amazing. The hotel and the surrounding are stunning, the staff is super friendly and the facilities could not have been better. Upon our arrival, our rental car had a flat tyre and the staff was so helpful and fixed this for us immediately. As travellers from Europe this is an excellent service which is so helpful when you do not speak the local language to communicate with for instance the people at the garage. Additionally, we received a free upgrade of our hotel room from the lake villa to the garden villa, for two nights in a row. This villa with private pool and garden is stunning. All the caves and the surrounding facilities are so impressive and nature and luxury blends together perfectly. This is a must visit.
RRozzana BoniarHad a pleasant stay at M Roof Hotel & Residence. The room was spacious, clean, and comfortable, with modern design and good facilities. Staff were friendly and helpful throughout the stay. The location is convenient with many eateries nearby and easy parking available. The rooftop pool was a nice bonus. Breakfast could have more variety, but overall it was a good value stay and I would consider coming back again.
One suggestion for improvement would be to provide more clearly designated disabled parking spaces closer to the entrance to improve accessibility and convenience for guests with mobility needs.
AAnonymous UserI had a wonderful stay at this hotel. The property is beautiful and comfortable, and all my requests were attended to promptly. The staff were friendly, professional, and very accommodating. The food was good and satisfying. My favorite part was the lobby — it smells amazing the moment you step inside 😍 Highly recommended for a pleasant and relaxing stay
GGuest UserMarina Island Boat transfer easy, although I feel a little expensive. Coffee was cold, they had wrong check in information and I almost tripped on uneven block surface exiting building to boat. Check in completed at reception , with correction to booking. We were in a lower tropical garden villa, which is cheapest room. We were lucky to have part sea view and part back of pool view. Other lower villas in this category, not so good a view. This said, room was gorgeous, despite dead moth in sunken bath area. All the staff were fantastic and helpful. Chatted to some people in over water villas, who were disappointed you could not swim in sea from villa, nor enter sea from beach around jetty , due to sea urchins. On the other side of the Island is Emerrald bay. Absolutely stunning! Beautiful beach and sea to swim in. Lots of space for sun beds, but everyday ran out by 11am! Suggest they get some more! Forfeited scrumptious in all restaurants.
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