Hot Springs Hotels in West Java, Indonesia

All staff are extremely polite, helpful, and kind. Made me feel really welcome, and I had a really nice time here. The rooms were very good and well maintained. All food and services were exceptional.

I booked a superior room and the hotel staff offered me a free upgrade to a deluxe room for more comfort. Of course, I was very happy with the offer. When I entered the room, there was no welcome cake that I ordered (even though all 4-star hotels always provide it for free). And... the bed was not suitable. I ordered a queen, but what I got was a twin bed combined into one. The staff was not honest with me whether the queen bed was full or not. For breakfast, it was less variety for a 4-star hotel. only 1 kind of juice, there's no sausage/potatoes

The best hotel experience in Karawang, the room, the service, the food, the facilities. Will be back again for sure

Convenient for business trips. The surrounding area is mainly industrial, but it doesn't affect the hotel's quality. Breakfast is decent, the lobby is bright, and there aren't many Chinese guests. Overall, it's pretty good.

Great room & ambience, very closed to shop centre in Karawang, just walk in. We are 4, booked 2(two) bedrooms with connection door, for 2(two) nights, between Jan 12-14, 2026. The front officer was helping to find the rooms & he gave us the best city view. Thanks for that. Unfortunately, they provided stains towels (& tears edges) at the bathroom. Also the makeup room service was coming in, without notice/signed hanging on the door, knocked the door & tried to get inside when I was in bathroom. Need to decline them until I finished taking a shower. They changed the bedsheets also with stains on blanket covers & (again) stains towels. It smells clean, so we just used it. Also, the shower drains were not working well, reported to the hospitality cleaner. They were also pretty good cleaning the room overall, it just the amenities, also the bedsheets needs to be upgraded - not really nice to see for 4stars hotel. The restaurant was OK, my husband spent 400K IDR for 2 portions of meals (soto & rice), drinks, & snacks/camilan. And I don’t understand , why they provided us 3(three) cups for toothbrushes, instead of 4. Never mind, it’s only my son using it. They just need to respect a little bit more for their guests with a proper amenities, which didn’t reflect the hotel values.

Good staff service; good counter attitude! And the room fee is reasonable! Good hotel!

Hotel yang cukup baik fasilitas baik, parkir luas, sdm ramah. Minusnya hanya saluran air kamar mandi kurang lancar sehingga air banjir

It's my second visit here. The views from the swimming pool area is breathtaking. Quick service when we asked for additional towel.

Our first memorable experience at JSI Resort. The accommodation was super complete, clean, and well-maintained. Although there was an issue with a dirty blanket and no water, the staff responded immediately. The price was very budget-friendly for such comprehensive facilities. We also got an early check-in, able to access our room by 12 PM. You can drive your vehicle directly to your room, or a buggy car is available to take you. Breakfast had a wide variety of options, and there's a mini zoo, as well as outdoor and indoor playgrounds. We will definitely come back here again.

rather new hotel in Garut, overall is good, not the best, but not bad either. room come with breakfast, the breakfast is quite nice. Many option from cereal, main course, bread and pattiserie, juice, milk and also coffee and tea the room itself is new, but build quality is not good. the tile is break on some parts, and you can hear person above you walking in the night. room amenities is good. but why only 1 sachet of coffee ? this room is for 2 person -- swimming pool, and hot water batch is nice like most of hotel near cipanas garut. the only challenge in my opinion is how to maintain the quality of the hotel. it is new, but i do not know in a few years ahead if it is not maintain. *please check the flooring and the toilet.