The most important thing to remember about the Mark Grand is that Google Maps will show two Mark Grand hotels and one of them is wrong. Make sure that you find the correct address. The Mark Grand is a renamed and arguably improved upscale hotel in Saitama. It's a few train stops from Ueno and there's more than one way to get there depending if you're coming from say Shinjuku or Ueno. The rooms are immaculate with drip coffee, a humidifier, and you are given the option to have your room cleaned on specific days (not every day). JP customer service, as always, is excellent and although the breakfast buffet doesn't change, the options are more than enough to keep your palate satisfied for a week's stay. There's a Lawson at the second floor and an excellent gym, pool, and spa (not really an onsen). Unfortunately, the sports center isn't free and you have to pay a small fee (1200 yen) to use it but it's more than worth it. It's extremely popular with the older locals and make sure you visit in less busy times. There is a Cocoon mall nearby which is not busy and since the hotel is located in the CBD, you only come across salarymen rather than the annoying Western tourists. I also highly recommend the Railway Museum in Saitama, which is a short 2 stops away. If you're familiar with JP trains and don't mind the short commute, I highly recommend the hotel.
The hot spring was very beautiful, and the open-air bath was especially good for the skin to be twitchy.
The night rice was delicious with Japanese food and was just a good amount.
You can eat 1 cups of ramen for free from 21 o'clock.
It was a buffet type in the morning and all were delicious.
The room was renovated and beautiful.
I would like to stay when I go to Chichibu again.
I stayed at this hotel for two weeks. Although the room was a bit small, every detail was thoughtfully taken care of. The front desk staff were very helpful and even used translation software to answer guests' questions. The hotel offers complimentary coffee and facial masks. The hot spring is open from 3 PM to midnight. Breakfast includes curry rice, grilled fish, tamagoyaki, and juice, among other options, all of which are well-balanced and tasty.
It's very close to JR station, and there's a street full of restaurants right outside. The room is small but has everything you need. The facilities are a bit old, but the service was good, so overall the stay was acceptable.
Araki Kousen Ryokan was absolutely lovely and felt very welcoming for our family. This was our first stay at a ryokan in Japan, and while we were initially a little worried it might feel old or uncomfortable, it was actually very clean, cozy, and full of charm. The staff were incredibly kind and made us feel right at home, even helping us secure a dinner reservation at a local restaurant. The onsen was relaxing and the water temperature was just right. Breakfast was a highlight as well—delicious, thoughtfully prepared, and a wonderful way to start the day together. We truly enjoyed our stay and would gladly return with our family again.
The location is great, especially for accessing Shinsadong. Considering Shinsadong is generally a bit off the beaten path, this location is actually quite good.
The welcome drink, however, was disappointing and its availability seemed inconsistent. As for the complimentary amenities offered at the entrance, I felt some staff members gave me judgmental looks, making me feel watched – as if I was taking too many. This was strange because I only took one per day, or sometimes none at all, yet I still had this odd feeling of being monitored.
On a more positive note, housekeeping was incredibly quiet, which was perfect for relaxing even if I slept in late. I enjoyed the train view from my room (though I understand not all rooms have this). Overall, most of the staff were friendly. The bathtub was small, but the water quality was excellent.
Booked this hotel for overnite stay while on the way to Nikko. The are is quiet at night time. The room is just a standard Japan hotel room, though size is bigger compared to those in Tokyo downtown area. The hotel spa (or onsen) is actually few mins walk away (and need to go up to footbridge to cross the road). We drove to the spa mainly because there is a restaurant that we could have dinner. As we arrived late, we didn't try the onsen there. The spa looks good and staff there is very nice.
【Five-star recommendation! 】This hotel experience exceeded expectations! The warm and professional service at the front desk makes people feel warm. The guest rooms are modern and elegant, with panoramic floor-to-ceiling windows that offer a panoramic view of the city night view, and the bedding is so soft that it feels like sleeping on the clouds. The bathroom is separated into dry and wet areas, and the spare parts are selected from high-end brands, with quality in every detail. The buffet breakfast is rich in variety, and the freshly cooked noodle stalls and local snacks are particularly amazing! The location is excellent, with a 5-minute walk to the subway station and convenient surrounding business districts. Special thanks to the concierge for planning the tour route, making the trip worry-free and efficient. Exquisite souvenirs were also given at check-out. The home-like service is unforgettable and will definitely choose again!
The hotel is stunning. Breakfast was great. 3 onsen pools (2 outdoors, 1 indoor) and sauna. Clean and spacious. Service was awesome. Staffs friendly and helpful. Big parking lot for those driving to Chichibu. Within walking distance there is AEON, some shopping (ABC Mart, Daiso etc) and cinema
Great
43 reviews
9.0/10
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8.8/10
Very Good
GGuest UserA nice newer hotel located around 750 meters from the train station. It is located close to walking streets and some historical sites. It’s more of a business hotel so some of the rules are reflected in their approach. The workers are very nice although not too many English speakers. The lobby is nice and simple and it has many samples only available at specific times I believe 3 pm till midnight. The rooms are very nice, bigger or than my Apa hotels and big tv and comfortable bed. Comes with long hard almost feels like small rocks in pillow. Get a second pillow that is softer in the lobby subject to time restrictions. Lighting is ample and there is desk and chair. Bathroom is one of those deep tubs and spout that provides water to both sink and tub. Nice electric Toto toilet with lots of pressure. My only complaint about bathroom is low water pressure and at times I had not enough very hot water to fill the tub in less than 30 minutes and be warm. The towels are small. Get more towels downstairs at desk.
The room comes with a nice but not decadent buffet breakfast which starts at 6:30 till 8:30 unless you are there on a day it’s open till 9. Dinner is tasty but fairly bland. Everything looks nice but don’t come late because they don’t keep it well stocked near the end of hours. Mainly faux beef items and some grilled fish, funky eggs that change daily and sausage. There is good pastries but they do run low on them. Lots of marinated veggies, miso soup, low protein curries and soups. Coffee tea fruit drinks coke and sparkling water are available during meals and certain times during the check in time until say 6 unless there’s liquor out on weekend. Onsen is small but clean. Not maintained that often and closed from 9 am till 3 pm which is silly. Just clean it for a couple of hours like 2-4 am and leave open during prime time. Get a robe downstairs but don’t wear it nor pajamas to breakfast. No items in onsen so bring your skin products and Tahoe’s from the lobby. No seats for dressing nor drying your hair. No hair products or razors or shaving cream or brushes or combs in onsen. No extra towels so don’t forget yours.
GGuest UserHighly recommend!
We had 2 rooms, one with a private bath, the other was the special room on the 6th floor. The special room appeared to have the original materials and fixtures, which we appreciate. Everything was maintained very well. If I could suggest one thing, it would be having the carpet replaced in the room, as well as in the public spaces.
Breakfast had a good variety of western and Japanese foods. The fixed course dinner was exceptional, from the presentation to the taste.
One memorable experience for us was the table tennis. Our whole family had such a good time!
Last but not least, the service was top-notch. From the moment we stepped in the hotel, Kitabori was there to welcome us and ensured that we had everything we needed. His professionalism and attention to details truly enhanced our stay! We would definitely stay there again.
GGuest UserAraki Kousen Ryokan was absolutely lovely and felt very welcoming for our family. This was our first stay at a ryokan in Japan, and while we were initially a little worried it might feel old or uncomfortable, it was actually very clean, cozy, and full of charm. The staff were incredibly kind and made us feel right at home, even helping us secure a dinner reservation at a local restaurant. The onsen was relaxing and the water temperature was just right. Breakfast was a highlight as well—delicious, thoughtfully prepared, and a wonderful way to start the day together. We truly enjoyed our stay and would gladly return with our family again.
GGuest UserBooked this hotel for overnite stay while on the way to Nikko. The are is quiet at night time. The room is just a standard Japan hotel room, though size is bigger compared to those in Tokyo downtown area. The hotel spa (or onsen) is actually few mins walk away (and need to go up to footbridge to cross the road). We drove to the spa mainly because there is a restaurant that we could have dinner. As we arrived late, we didn't try the onsen there. The spa looks good and staff there is very nice.
WWawaxxThe hotel is stunning. Breakfast was great. 3 onsen pools (2 outdoors, 1 indoor) and sauna. Clean and spacious. Service was awesome. Staffs friendly and helpful. Big parking lot for those driving to Chichibu. Within walking distance there is AEON, some shopping (ABC Mart, Daiso etc) and cinema
XXiangrikuishangdehongmayiI stayed at this hotel for two weeks. Although the room was a bit small, every detail was thoughtfully taken care of. The front desk staff were very helpful and even used translation software to answer guests' questions. The hotel offers complimentary coffee and facial masks. The hot spring is open from 3 PM to midnight. Breakfast includes curry rice, grilled fish, tamagoyaki, and juice, among other options, all of which are well-balanced and tasty.
GGuest UserBeautiful traditional Japanese stay. It was a bit further away from the city, but the experience made it worthwhile. Dinner was excellent, with many creative dishes. It was also included in the price. The onsen was very well kept, and the place was clean. Would 100% recommend staying here.
BBeifeng【Five-star recommendation! 】This hotel experience exceeded expectations! The warm and professional service at the front desk makes people feel warm. The guest rooms are modern and elegant, with panoramic floor-to-ceiling windows that offer a panoramic view of the city night view, and the bedding is so soft that it feels like sleeping on the clouds. The bathroom is separated into dry and wet areas, and the spare parts are selected from high-end brands, with quality in every detail. The buffet breakfast is rich in variety, and the freshly cooked noodle stalls and local snacks are particularly amazing! The location is excellent, with a 5-minute walk to the subway station and convenient surrounding business districts. Special thanks to the concierge for planning the tour route, making the trip worry-free and efficient. Exquisite souvenirs were also given at check-out. The home-like service is unforgettable and will definitely choose again!
Ggra-wIt's very close to JR station, and there's a street full of restaurants right outside. The room is small but has everything you need. The facilities are a bit old, but the service was good, so overall the stay was acceptable.
GGuest UserPetite de coin de tranquillité à 10 minutes à pied de la gare locale. Possibilité de Shuttle avec l’hôtel .
Nous avons séjourné pour le festival de chichibua Matsuri
La chambre et le personnel était très agréable. On a bien pu se reposer dans notre onsen privée et le petit déjeuner japonais est très sympa (servis à partir de 8am)
Parfait pour un retrait au calme du bruit de Tokyo m découvrir la nature environnante
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