The most important thing to remember about the Mark Grand is that Google Maps will show two Mark Grand hotels and one of them is wrong. Make sure that you find the correct address. The Mark Grand is a renamed and arguably improved upscale hotel in Saitama. It's a few train stops from Ueno and there's more than one way to get there depending if you're coming from say Shinjuku or Ueno. The rooms are immaculate with drip coffee, a humidifier, and you are given the option to have your room cleaned on specific days (not every day). JP customer service, as always, is excellent and although the breakfast buffet doesn't change, the options are more than enough to keep your palate satisfied for a week's stay. There's a Lawson at the second floor and an excellent gym, pool, and spa (not really an onsen). Unfortunately, the sports center isn't free and you have to pay a small fee (1200 yen) to use it but it's more than worth it. It's extremely popular with the older locals and make sure you visit in less busy times. There is a Cocoon mall nearby which is not busy and since the hotel is located in the CBD, you only come across salarymen rather than the annoying Western tourists. I also highly recommend the Railway Museum in Saitama, which is a short 2 stops away. If you're familiar with JP trains and don't mind the short commute, I highly recommend the hotel.
The hot springs were very clean, and the open-air bath in particular made my skin very smooth.
Dinner was Japanese food, delicious, and just the right amount.
From 9pm you can get a free bowl of ramen.
Breakfast was buffet style, and everything was delicious.
The rooms had been renovated and were clean.
I'd like to stay here again when I visit Chichibu.
I stayed at this hotel for two weeks. Although the room was a bit small, every detail was thoughtfully taken care of. The front desk staff were very helpful and even used translation software to answer guests' questions. The hotel offers complimentary coffee and facial masks. The hot spring is open from 3 PM to midnight. Breakfast includes curry rice, grilled fish, tamagoyaki, and juice, among other options, all of which are well-balanced and tasty.
This hotel offers great value for money for business trips to Kawaguchi. There's also a hot spring on the first floor that you can use during specified hours. The rooms, like most Japanese hotels, are small but have everything you need. The only quirky thing was that there was no charging outlet by the bed. The only place to charge anything in the whole room was under the desk, across from the bed. I found that a bit odd.
Araki Kousen Ryokan was absolutely lovely and felt very welcoming for our family. This was our first stay at a ryokan in Japan, and while we were initially a little worried it might feel old or uncomfortable, it was actually very clean, cozy, and full of charm. The staff were incredibly kind and made us feel right at home, even helping us secure a dinner reservation at a local restaurant. The onsen was relaxing and the water temperature was just right. Breakfast was a highlight as well—delicious, thoughtfully prepared, and a wonderful way to start the day together. We truly enjoyed our stay and would gladly return with our family again.
Very close to Omiya Station, the facilities here are great. The keypad entry system makes both check-in and check-out incredibly smooth. Located right by a vibrant commercial street, you'll have endless options for dining, shopping, and entertainment. Omiya Park is also conveniently just a 10-minute walk away.
Booked this hotel for overnite stay while on the way to Nikko. The are is quiet at night time. The room is just a standard Japan hotel room, though size is bigger compared to those in Tokyo downtown area. The hotel spa (or onsen) is actually few mins walk away (and need to go up to footbridge to cross the road). We drove to the spa mainly because there is a restaurant that we could have dinner. As we arrived late, we didn't try the onsen there. The spa looks good and staff there is very nice.
【Five-star recommendation! 】This hotel experience exceeded expectations! The warm and professional service at the front desk makes people feel warm. The guest rooms are modern and elegant, with panoramic floor-to-ceiling windows that offer a panoramic view of the city night view, and the bedding is so soft that it feels like sleeping on the clouds. The bathroom is separated into dry and wet areas, and the spare parts are selected from high-end brands, with quality in every detail. The buffet breakfast is rich in variety, and the freshly cooked noodle stalls and local snacks are particularly amazing! The location is excellent, with a 5-minute walk to the subway station and convenient surrounding business districts. Special thanks to the concierge for planning the tour route, making the trip worry-free and efficient. Exquisite souvenirs were also given at check-out. The home-like service is unforgettable and will definitely choose again!
The hotel is stunning. Breakfast was great. 3 onsen pools (2 outdoors, 1 indoor) and sauna. Clean and spacious. Service was awesome. Staffs friendly and helpful. Big parking lot for those driving to Chichibu. Within walking distance there is AEON, some shopping (ABC Mart, Daiso etc) and cinema
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KKKtansuoshijieThe location is a little far from Kawagoe, but I love it. It's close to the food court, which is full of food and shopping. The room is also nicely laid out, with a table and sofa for watching TV. The food is delicious, especially the curry rice. There's also a wide variety of drinks. Best of all, the hot springs are there! A day out and soaking in the hot springs makes all the fatigue melt away. I'll definitely be back!
GGuest UserHighly recommend!
We had 2 rooms, one with a private bath, the other was the special room on the 6th floor. The special room appeared to have the original materials and fixtures, which we appreciate. Everything was maintained very well. If I could suggest one thing, it would be having the carpet replaced in the room, as well as in the public spaces.
Breakfast had a good variety of western and Japanese foods. The fixed course dinner was exceptional, from the presentation to the taste.
One memorable experience for us was the table tennis. Our whole family had such a good time!
Last but not least, the service was top-notch. From the moment we stepped in the hotel, Kitabori was there to welcome us and ensured that we had everything we needed. His professionalism and attention to details truly enhanced our stay! We would definitely stay there again.
GGuest UserAraki Kousen Ryokan was absolutely lovely and felt very welcoming for our family. This was our first stay at a ryokan in Japan, and while we were initially a little worried it might feel old or uncomfortable, it was actually very clean, cozy, and full of charm. The staff were incredibly kind and made us feel right at home, even helping us secure a dinner reservation at a local restaurant. The onsen was relaxing and the water temperature was just right. Breakfast was a highlight as well—delicious, thoughtfully prepared, and a wonderful way to start the day together. We truly enjoyed our stay and would gladly return with our family again.
嵐嵐月ちゃんWe used our navigation system, but as the road is heavily traveled by trucks, the entrance can be difficult to see behind a large vehicle, so it may be difficult for first-time visitors to find. In fact, we ended up driving right past it. Since we had contacted them in advance, my mother, who has trouble walking, was able to borrow a wheelchair straight away. For dinner, we enjoyed a leisurely meal made with local ingredients in a private room. It was delicious. The inn staff were all very kind.
The large public bath is closed during cleaning hours and cannot be used late at night (11pm-12am). However, our room had an open-air bath, so we were able to bathe whenever we wanted.
I've been to many hot springs, but the soft, comfortable feeling when I soak in the water is what makes Chichibu's hot springs my favorite.
GGuest UserBooked this hotel for overnite stay while on the way to Nikko. The are is quiet at night time. The room is just a standard Japan hotel room, though size is bigger compared to those in Tokyo downtown area. The hotel spa (or onsen) is actually few mins walk away (and need to go up to footbridge to cross the road). We drove to the spa mainly because there is a restaurant that we could have dinner. As we arrived late, we didn't try the onsen there. The spa looks good and staff there is very nice.
WWawaxxThe hotel is stunning. Breakfast was great. 3 onsen pools (2 outdoors, 1 indoor) and sauna. Clean and spacious. Service was awesome. Staffs friendly and helpful. Big parking lot for those driving to Chichibu. Within walking distance there is AEON, some shopping (ABC Mart, Daiso etc) and cinema
XXiangrikuishangdehongmayiI stayed at this hotel for two weeks. Although the room was a bit small, every detail was thoughtfully taken care of. The front desk staff were very helpful and even used translation software to answer guests' questions. The hotel offers complimentary coffee and facial masks. The hot spring is open from 3 PM to midnight. Breakfast includes curry rice, grilled fish, tamagoyaki, and juice, among other options, all of which are well-balanced and tasty.
GGuest UserBeautiful traditional Japanese stay. It was a bit further away from the city, but the experience made it worthwhile. Dinner was excellent, with many creative dishes. It was also included in the price. The onsen was very well kept, and the place was clean. Would 100% recommend staying here.
BBeifeng【Five-star recommendation! 】This hotel experience exceeded expectations! The warm and professional service at the front desk makes people feel warm. The guest rooms are modern and elegant, with panoramic floor-to-ceiling windows that offer a panoramic view of the city night view, and the bedding is so soft that it feels like sleeping on the clouds. The bathroom is separated into dry and wet areas, and the spare parts are selected from high-end brands, with quality in every detail. The buffet breakfast is rich in variety, and the freshly cooked noodle stalls and local snacks are particularly amazing! The location is excellent, with a 5-minute walk to the subway station and convenient surrounding business districts. Special thanks to the concierge for planning the tour route, making the trip worry-free and efficient. Exquisite souvenirs were also given at check-out. The home-like service is unforgettable and will definitely choose again!
PpennyxkVery close to Omiya Station, the facilities here are great. The keypad entry system makes both check-in and check-out incredibly smooth. Located right by a vibrant commercial street, you'll have endless options for dining, shopping, and entertainment. Omiya Park is also conveniently just a 10-minute walk away.
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