Hot Springs Hotels in Yamagata Prefecture, Japan

This hotel is excellent! I checked in a bit late, and a Filipino staff member was incredibly helpful, assisting with the check-in process and introducing all the facilities. On another note, I realized I had left something behind after checking out and called the hotel. It was the same staff member who answered and immediately helped arrange for my forgotten item to be mailed to my hotel in Sendai. I'm very grateful for the hotel's service and its warm-hearted staff. I also commend the hotel for its excellent staff training. The next time I return to Zao, I will definitely choose this hotel again. Not only that, but the hotel's facilities are also fantastic, especially the large public bath – soaking in the hot spring after a long day really helps to relieve fatigue!

My biggest mistake of this trip to Yamagata is to book this hotel. It's a good hotel but it's in the middle of nowhere. You will want to stay around the city of Yamagata province which is also called Yamagata city just so you can get to famous tourist spots. However this is 4 hours away from all of these. I had to book another hotel so I can stay 1 day in the city when I wanted to visit these places and the traveling time just completely made me exhausted. It took like 1 day to go to a place and 1 day to go back. It was so terrible, I was crying. This place is closed to Shonai airport not Yamagata airport so I also had to book another flight from Shonai. I wasted so much money for transportation. It was such a terrible experience. However the hotel is incredibly beautiful with smart design in everything. I loved the onsen very much. If it was just a vacation/restcation for relaxing purpose or isolate yourself from the human word, it's the best choice for you. Since its in the middle of the endless rice field, there is nothing to eat except for paying very high price to eat at the hotel's restaurant. And the food was just okay. The beauty of this hotel was like a trap. Its like I was blind from its beauty and couldn't see all other disavantages.

The service was superb! I went to the wrong branch, and they arranged a car to take us to the correct one, saving me from walking in the heavy snow. They even helped me with my two large suitcases. The view from the window was stunning, and the hot springs were absolutely first-class. Both breakfast and dinner offered a wide variety of delicious options. The room was also very spacious.

The hotel's onsen (hot spring) was incredibly appealing and clean. Its location is super convenient, less than a 10-minute walk to both Zao Onsen town and the ski resort. The staff were also very professional and attentive. I experienced this firsthand after checking out: there was an issue with my luggage that I had asked them to ship for me, as the delivery information was incomplete and the courier refused to accept it. The hotel promptly emailed me to understand the situation. Given that I only had two days left in Japan and had already traveled far from Zao, the hotel thoughtfully assisted by explaining things to the logistics company and advocating on my behalf. In the end, they even arranged for a special vehicle to deliver the refused luggage to the nearest JR station's courier counter for immediate arrangement. I am truly grateful for the hotel's assistance and swift action!

It’s quite a big hotel, 3 buildings are connected and there are many rooms. The rooms are a bit outdated but still maintained well. Service was good and flexible. Transportation to the village is quite necessary when the roads are covered by snow, especially with luggage. They have free shuttle bus which is great. Best parts: 1. Dinner semi-buffet has unlimited alcoholic beverages including local sake, draft beer and wines. 2. Ski & board rental shop is right outside of the hotel. Although hotel only accept cash for the lift ticket, you can rent the gear (rental shop accepts credit card) and ski down the hill (20sec) to the cable ticket counter to buy ticket, pay by credit card. The location has lifts 5,6 and cable 4

They offer different wines throughout the day, which is a great choice for anyone who enjoys drinking. The private onsen is also highly recommended and worth experiencing. The entire hotel has a strong artistic vibe. The only downside to the public bath is that there's a building in the view, which feels a bit strange.

The service attitude of the hotel staff is really great. It is estimated that the breakfast Japanese dinner will be sold in China.

Very satisfied, the bed is very comfortable, we stayed in a Japanese-style house, the dinner is worth recommending, it is very rich and tastes very good, the chef is very skilled. The outdoor onsen was also nice.

I wanted to stay at a ryokan, so I made a big decision and booked a place with a private bath!! Sendai is a bit far, so I rented a car. The staff were surprisingly friendly and the facilities were fantastic. There was a communal bath, and best of all, the breakfast and dinner were delicious. The menu was different every day, which made eating there even more enjoyable. I was worried because there weren't many Korean reviews, but it exceeded my expectations!!