Hot Springs Hotels in Yamagata Prefecture, Japan

This hotel is excellent! I checked in a bit late, and a Filipino staff member was incredibly helpful, assisting with the check-in process and introducing all the facilities. On another note, I realized I had left something behind after checking out and called the hotel. It was the same staff member who answered and immediately helped arrange for my forgotten item to be mailed to my hotel in Sendai. I'm very grateful for the hotel's service and its warm-hearted staff. I also commend the hotel for its excellent staff training. The next time I return to Zao, I will definitely choose this hotel again. Not only that, but the hotel's facilities are also fantastic, especially the large public bath – soaking in the hot spring after a long day really helps to relieve fatigue!

My biggest mistake of this trip to Yamagata is to book this hotel. It's a good hotel but it's in the middle of nowhere. You will want to stay around the city of Yamagata province which is also called Yamagata city just so you can get to famous tourist spots. However this is 4 hours away from all of these. I had to book another hotel so I can stay 1 day in the city when I wanted to visit these places and the traveling time just completely made me exhausted. It took like 1 day to go to a place and 1 day to go back. It was so terrible, I was crying. This place is closed to Shonai airport not Yamagata airport so I also had to book another flight from Shonai. I wasted so much money for transportation. It was such a terrible experience. However the hotel is incredibly beautiful with smart design in everything. I loved the onsen very much. If it was just a vacation/restcation for relaxing purpose or isolate yourself from the human word, it's the best choice for you. Since its in the middle of the endless rice field, there is nothing to eat except for paying very high price to eat at the hotel's restaurant. And the food was just okay. The beauty of this hotel was like a trap. Its like I was blind from its beauty and couldn't see all other disavantages.

The room was very spacious, and the facilities were decent. The hotel staff were very friendly. There's also a private onsen available for an extra charge. You can buy lift tickets and rent ski equipment directly at the hotel, and the prices are slightly cheaper. The hotel dinners tend to be kaiseki-style, different every day but feeling somewhat similar. Breakfast is a buffet. Overall, it was pretty good, but the lack of a washing machine was inconvenient, especially since clothes can get a bit smelly after skiing.

The hotel's onsen (hot spring) was incredibly appealing and clean. Its location is super convenient, less than a 10-minute walk to both Zao Onsen town and the ski resort. The staff were also very professional and attentive. I experienced this firsthand after checking out: there was an issue with my luggage that I had asked them to ship for me, as the delivery information was incomplete and the courier refused to accept it. The hotel promptly emailed me to understand the situation. Given that I only had two days left in Japan and had already traveled far from Zao, the hotel thoughtfully assisted by explaining things to the logistics company and advocating on my behalf. In the end, they even arranged for a special vehicle to deliver the refused luggage to the nearest JR station's courier counter for immediate arrangement. I am truly grateful for the hotel's assistance and swift action!

Ski in ski out hotel!! All good just we booked the room there is no shower room Inside 😂 but lastly the hotel staff 小邓 arrange a small hall that there is a shower room for us to use😍

They offer different wines throughout the day, which is a great choice for anyone who enjoys drinking. The private onsen is also highly recommended and worth experiencing. The entire hotel has a strong artistic vibe. The only downside to the public bath is that there's a building in the view, which feels a bit strange.

I stayed here while traveling from Kyushu. I had a comfortable time. The staff were warm and welcoming, and were full of hospitality. The room was neatly arranged, and I was very satisfied with the cleanliness, including the fact that there were chilled towels in the refrigerator and that we could choose our yukata. The large public bath was bright and very clean, not a single hair was found, and the water felt great. I usually don't bathe in the morning, but I couldn't help but take a dip! I was also very satisfied with the food, both dinner and breakfast! The flavors were mild and the portions were just right, neither too much nor too little. I was able to relax in the lounge as well. The grapefruit juice was delicious! I felt that the entire hotel was carefully thought out. I would like to stay here again. It was a fond memory. Thank you.

Very satisfied, the bed is very comfortable, we stayed in a Japanese-style house, the dinner is worth recommending, it is very rich and tastes very good, the chef is very skilled. The outdoor onsen was also nice.

I wanted to stay at a ryokan, so I made a big decision and booked a place with a private bath!! Sendai is a bit far, so I rented a car. The staff were surprisingly friendly and the facilities were fantastic. There was a communal bath, and best of all, the breakfast and dinner were delicious. The menu was different every day, which made eating there even more enjoyable. I was worried because there weren't many Korean reviews, but it exceeded my expectations!!