The staff was very friendly, but the property was disappointing. The restaurant/bar mentioned was not open — I’m not sure if that’s been true since the pandemic — but I understood that. However, there was mold on my bathroom ceiling. My largest complaint is that when I came to retrieve the luggage they held for me behind the desk during the day after I checked out (which was kind of them), I was able to walk right in, search the upstairs for staff (since no one was at the desk and the front door is unlocked), and — after not finding anyone — grab my luggage out of the closet and leave.
Knowing that anyone can walk in and explore the entire hostel and grab my stored luggage without encountering any staff or security measures (I had already checked out so I required no key to do so) makes me certain I would not stay again for safety concerns. Aguas Calientes feels safe overall, but this problem plus the fact that the hostel was basically empty just made it feel unsafe.