Hakuba Hotels with Balcony

During the skiing trip in Hakuba, although I didn't drive myself and the transportation was a little inconvenient (the shuttle bus with fewer flights sometimes couldn't fully meet the needs), the hotel's front desk service made me feel extremely warm and thoughtful. Here, I would like to express my sincere gratitude to several front desk staff for their enthusiastic assistance and professional service. This was my first time to go skiing in Hakuba. I was unfamiliar with the local environment and did not have a car. In addition, I had to send my luggage back to the airport, so I encountered many challenges during the process. First of all, I would like to express my special thanks to an older male waiter who was kind and polite. He helped me with the delivery service. The process was very careful and made me feel at ease. Secondly, thanks to a short, slightly fat but smiling male waiter. After learning that I had been waiting in the lobby for two hours because the shuttle bus did not arrive on time, he tried his best to help me call a taxi to the ski resort. Although he was unsuccessful in the end, he understood my persistence and was always willing to help. When I got back to the hotel, as time was tight, he took the initiative to ask his supervisor and quickly helped arrange a hotel car to take me to the station so that I could catch the bus and JR train to Tokyo. At the same time, he also helped me pick up my stored luggage and assisted in moving it. He was more anxious than I was throughout the whole process, which deeply touched me. I am deeply sorry that I was unable to express my gratitude or give a tip in person as I was in a hurry at the time. Also, I would like to commend a young waitress. Although she was inexperienced, she was still careful and responsible, and tried her best to solve my problem, which made me feel her dedication and professionalism. During this trip, the sincerity and enthusiasm of these service staff provided me with great help. Even when faced with emergencies, they always put themselves in the guests' shoes and demonstrated an excellent service attitude. Next time I visit Hakuba, I will definitely choose to stay at this hotel again because their service makes me feel at home. Thanks again! In addition, the staff who clean the rooms are also very professional, polite and responsible. As for the hotel facilities, cleanliness, decoration and the quality and style of the restaurant food, they are all great.

A hotel suitable for skiing, you can also wash clothes, and it is very convenient to go to the ski resort. The price is a bit expensive. Stayed for two days and skied for two days. During the Chinese New Year, this price was also recognized.

The hotel is very good, with a good location, close to Snow Peak, and the hotel also has a free shuttle bus to the ski resort. Breakfast and dinner are very good, there are free hot springs to soak in, the experience is very good

The snow view of the hotel is very charming. There are free snacks and hot red bean soup, which is good! Dinner is included in the room fee. French Western food is only for steak. Very exquisite. Breakfast is very poor. There are very few things. I would rather eat cup noodles than go to the restaurant the next day. But the hotel is very old and shabby. The facilities are the hotel facilities of China 20 years ago, and the four-person suite costs more than 7,000 a night. The shower room in the room has no exhaust, which makes the whole room extremely smelly. The whole room is very shabby. Spraying a lot of perfume can't cover it. The attitude of the ** Japanese man who booked the dinner at the Western restaurant was very bad. The first night was arranged in the snow view lobby. The second night was arranged in a small private room next to the lobby, with four walls inside. The last table of 6-7 people was dining. I asked him why he sat inside, and there were all empty seats outside. Why didn't he let us sit. He couldn't explain. He said he had to sit inside anyway. Later, he called a girl who could speak English. He rejected us with all kinds of unreasonable questions. He said that someone had booked something. The whole lobby was empty. Later, after our negotiation, he saw that we were very determined and helped us arrange it outside. So I seriously suspect that the man at the front desk of this restaurant is somewhat anti-Chinese!

What an awesome experience! The hotel offered exemplary service before we even arrived. Due to special travel arrangements, we arrived late and the staff quick to arrange an in-room bento dinner for us before our arrival. When we got there, we were immediately blown away by the gorgeousness of the hotel. Despite its age, everything was very clean and polished. I can see that great care had been taken to upkeep the hotel and it’s premises, which are extraordinarily beautiful. We couldn’t resist taking pictures even after check-out, and it took us an hour to finally reluctantly leave. Words cannot actually do the place justice, you must visit there yourself. We were very impressed with how delicious the food was, and the attention to detail, including the placement of the food, the coordination of food color. My mouth is still watering as I recall how delicious it was. I had 10 helpings of their prime rib one day. Besides, I had a dietary restriction and the staff were really careful with that, to the extent of reminding me what dishes not to eat everyday at their breakfast and dinner buffet. In addition to excellent food and service, the hotel went out of its way to be very eco-friendly. For every day that we did not need our room to be tidied, we earned points, which can be traded in for ice cream or other goodies. Finally, the staff spoke perfect English. This is rare indeed, and it made everything so much easier and so much more enjoyable. Thanks for the experience!

It was snowy so we couldn't go into the hot springs but it was fun.