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Posted on Jun 16, 2026
Anonymous UserThe location is great, but the shower had no hot water (т ̫ т). I ended up using the hot water from the bathtub shown in the second photo to wash myself (it was a really awkward position, lol). Also, it was really cold returning to the room with the AC blasting after getting out of the pool. It was also inconvenient not having an outlet near the bed! The room itself was spacious and comfortable! The fridge had almond chocolates (Japanese ones), alcohol, and juice. There were also three bottles of water. In the hallway, there's a water cooler and an ice machine. I hope this helps anyone who's still deciding.
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Price per night from:TRY 11,524
Posted on May 13, 2026
Guest UserThe staff were very friendly. I stayed one night in the Island Wing and four nights in the Tower Wing, and the Tower Wing was definitely cleaner. While it's hard to expect the same service quality or cleanliness as a Lotte Hotel in Korea, I felt that all the staff were doing their best.
I stayed in a club room, so I experienced the 7 AM breakfast, 2 PM afternoon tea, and 5 PM happy hour. I only went to afternoon tea once; after that, I didn't feel the need to go again. The selection was simple, and while juice was provided, the coffee machine was off, so I couldn't get my caffeine fix in the afternoon, which made it less worthwhile. The desserts offered at afternoon tea were the same ones served at the 5 PM happy hour, so having one or two then was enough to satisfy any dessert or bread cravings during my stay in Guam.
Both breakfast and happy hour had a decent variety of menu changes daily, so it never got boring. As it was my nth visit to Guam, and I'd pretty much tried all the unique food options, it was actually more convenient to just eat at the hotel at set times. Oh, and the draft beer at happy hour was pretty good.
I can understand why some people might compare Lotte with Tsubaki or Hilton because of the pool. But my routine was to have breakfast, enjoy a good swim in Tumon Beach, and then, when I felt like relaxing, head to the Lotte Hotel pool for another swim before returning to my room. So, the Lotte pool was perfectly satisfactory for me.
The Tower Wing club rooms are on floors 14-16 (I was on the 16th floor), so the view was fantastic, and I could even watch Tsubaki's fountain show from my room in the evening. However, due to the angle, the sun sets behind Tsubaki and Nikko, making it unsuitable for watching the sunset from the room. For sunsets, you'd need to go to a sunset viewpoint or a coastal establishment like Tashigrill.
This time, I didn't rent a car and bought a 5-day Red Shuttle pass, which I used daily. It was convenient to take the northbound route from the GPO area, which passed Nikko and Tsubaki, and dropped me off right in front of Lotte. Similarly, taking the southbound route from the same stop to GPO or to Don Quijote (via Donki car) was also convenient. Honestly, it's a bit annoying if the hotel lobby entrance and the shuttle stop are far apart, especially when it's hot. But with the stop right in front and no uphill climbs or stairs, it was incredibly convenient and I didn't feel any inconvenience without a rental car. (Though, if you plan to visit the south, Emerald Valley, or waterfalls, you definitely need a rental car!)
There were many Korean staff members at Lotte Hotel, and I received plenty of towels and water throughout my stay. It was a convenient and enjoyable family trip.
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Price per night from:TRY 8,204
Posted on Jan 13, 2026
Guest User
I like this place and often book for the infinity pool but I was a bit bummed with this recent booking. The weather wasn’t great, not the hotels fault so I didn’t swim but still enjoyed laying in the pool area. I had upgraded my room this time thinking the beds would be better since they all seem outdated and the higher priced room wasn’t any different. Just had a beach view that I liked. My major is issue was upon check in and how very unnecessarily slow the process was. I’ve worked at hotels before, no one should take this long to check in their guests, especially when the entrance doesn’t turn on their AC for their guests. On top of that I had important dinner plans that were delayed bc I couldn’t get ready in a timely manner due to the outlets being broken and broken hair dryer. I had to blow dry my hair over the toilet. I was happy the manager spoke to be next day she seemed very sweet and I am hoping I am somehow compensated in the near future. I was very disappointed that I booked this stay and hope the hotel can redeem itself.
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Price per night from:TRY 7,595
Posted on Dec 25, 2025
Guest User
I was worried after reading reviews about the old facilities, but I was completely satisfied. I went to the supermarket to buy cheap meat and cooked it myself. The room was spacious, with two bathrooms, a dining table on the left and right, and a large refrigerator. I was very satisfied with the price. There was a large pool in the yard behind the front desk, and I had a great time playing underwater basketball. The air conditioning was quite loud, so it might be a bit annoying for those with sensitive skin. Other than that, I was very satisfied.
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Price per night from:TRY 4,870
Posted on Nov 29, 2025
Guest User
It was convenient to have a Korean staff member at the reception. However, even without a Korean staff member, communication was easy and everyone was friendly. The facilities felt a bit dated, but they were still clean. I booked an ocean view room, but it was only partially visible from the balcony, which was a bit disappointing. Still, the view of the ocean from the pool was so beautiful that it was worth it. The connection was convenient, and since there weren't many people, I had a great time. Breakfast was good, but the dinner buffet was under construction, so I couldn't use it. The gym was great. I recommend it.
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Price per night from:TRY 9,423
Posted on Aug 14, 2026|Partial Ocean View Triple Room
Anonymous UserThis was my fourth time in Guam, but I booked last minute, so there weren't many options for a family of four. This was my first stay at this hotel, on a standard floor.
First off, if you dislike bugs, you might want to reconsider. The front desk staff are genuinely cheerful and friendly. They were kind and helpful with our inquiries, never making us feel like a bother.
I'd probably skip the breakfast next time. While the morning view from the breakfast area has a resort feel (see photo), the food selection was quite limited—less than 10 items, including toast, eggs, rice, miso soup, rolls, and mixed vegetables, with no local dishes. By 9:00 AM, there were no staff members around. For our second morning, we opted to eat at a restaurant outside.
This is a hotel with a lot of history in Guam. As is common for hotels of this age in Guam, the plumbing and hot water system show their age – weak drainage and brownish hot water. Given its history and affordable price, I suppose it's to be expected.
They provide a full set of amenities, and you can get refills at the front desk.
The hotel's charm lies in its proximity to Ipan Beach, Proa, and Kmart. Meskla Dos (for burgers) is also within walking distance, and the classic ABC Store is just a 2-minute walk away. Tony Roma's on the first floor: if each person orders a set, you probably won't be able to finish it unless you're a student.
Also, the Osaka-ya restaurant, which used to be run by a famous owner and is about a 5-minute walk away, is no longer the same place as the owner has changed to a foreigner.
We had a rental car, so the distance to town wasn't an issue for us. But if you're not renting a car, a trolley pass might be useful. A great feature is that you can directly access the parking lot from the guest room floor, so parking on the same floor is incredibly efficient. This is quite rare, as hotels and parking lots are usually separate.
Again, I have no complaints because the staff are kind and the price is affordable.
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Price per night from:TRY 3,716
Posted on Jan 4, 2026
Guest UserIt was the best Guam trip ever!! The hotel is excellent.
Snorkeling at the private beach was especially fantastic. Ipao Beach has many coral reefs and you can observe various kinds of tropical fish. Just be aware that the equipment rental seems to be closed on Tuesdays!
The pool with an ocean view has a slide which was a lot of fun, and the breakfast was delicious.
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Price per night from:TRY 8,770
Posted on Feb 1, 2025|Two Double Room
Guest UserIt's a motel. I had an early flight the next day, so I stayed there for one night. It cost 120 yuan in China, which is not much more.
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Price per night from:TRY 4,576
Posted on Aug 16, 2025
Guest User
I chose this hotel because our plane was at 3:40 in the morning, and this hotel was very close to the airport and provided free drop-off service. We stayed overnight. The hotel is very old, the facilities are quite old, but the health is OK. The old gentleman at the front desk was very responsible. We asked him what time he needed to leave. He said that two hours in advance was enough. We said that we had to go through the customs and departure procedures. He said that the procedures were very simple and directly checked in. Really, the departure was done at the check-in counter, very soon. At the scheduled departure time, the driver came on time, called us, and helped carry the luggage downstairs and put it on the car. There is no elevator in this hotel, so it is not convenient if there is a lot of luggage, we live on the second floor.
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Price per night from:TRY 4,708