Hotel Pesona Ciwidey Reviews

It’s an awful experience staying there! They gave me a room that has no hot water and the key isn’t working well. I requested changing room because in my booking it says there is garden view, they told me they can’t change it. I asked for refund, they said they can’t do refund neither! It’s wasting time of communication with them.  And the second nice the change me a room to 3rd floor, it was better, but at night they have power off!🥲 it’s location is bad too, there’s no view outside, if you expect to see some Mountain View, not possible! It’s a noisy street two sides! Their service people apparently are not professional trained! They would clean up your next door at 6am! That you can’t even get good rest there! And the price of the hotel is twice times higher that a good hotel in the center! I just think with that price, their room and service shouldn’t be so bad like that! It’s just very disappointing.

Good and friendly service. Would like to recommend to my family members and my friends.

One of the good options for business traveler

no room service after 6pm

Comfortable... The service is also very friendly and helpful... Apart from the stairs, there is a lift... The swimming pool is also nice.

When staying for a long weekend, access to Ciwidey was very congested at that time, so when I got to the hotel it was already around 8pm when it was still drizzling and when I checked in it turned out it was already full so I got a room in the corner on the top with a bamboo wood floor, it was a bit difficult to go up and down from the 2nd floor because I was still carrying suitcases huhuuu..

It's fun.. But if there's a fan it's best.. Because it's quite hot during the day. And a refrigerator if possible

The service is very good, but the hotel facilities are not good.

Comfortable facilities, child friendly

strategic location for culinary, the view is like a 5 star hotel 🤏🏻

Everything was good, it was just that the provision of towels, which was very important for our stay, was not available in the room and came late at night

The atmosphere is comfortable, but it says Hot Water doesn't exist😌

Great

Very good in service