To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.5
Amenities7.9
Service8.4
Cleanliness8.4
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All reviews(62)
Positive reviews(59)
Reviews with photos/video(27)
Awesome stay(17)
Relaxing hot springs(12)
Great service(11)
Has rooms for families(5)
Family activities available(4)
Clean pool(4)
Negative reviews(3)
howieyoudoin
Premier Two Bedroom Three Queen Loft Condo
Stayed in Jul 2026
Family
70 reviews
7.5/10
Posted on Aug 18, 2026
The cabin has a great layout, with a shared living room, two bedrooms and one bathroom downstairs, and an additional bedroom with a bathroom in the loft. Outside, there’s a great hot tub and sauna a(although busy). We also used the communal grill, though it could have been cleaner.
Although the cabin layout is nice, the furniture inside felt a bit dated and could use an upgrade. It would also be helpful if each cabin had assigned parking, as we often had to park quite a distance from our unit.
Anonymous User
One Bedroom Two Queen Condo
Stayed in Apr 2026
Family
4 reviews
7.0/10
Posted on Jun 21, 2026
The resort looked a little outdated, but it was a great environment for staying with family.
siravudh potipimpanon
Deluxe One Bedroom Plus Loft Condo
Stayed in Mar 2026
Family
23 reviews
10/10
Outstanding
Posted on Apr 14, 2026
One of the best resort in Banff town. Large room and equip with all you need
Guest User
Deluxe One Bedroom Plus Loft Condo
Stayed in Mar 2026
Family
2 reviews
10/10
Outstanding
Posted on Apr 15, 2026
It was a best travel experienced in this Resort.
Guest User
One Bedroom Two Queen Condo
Stayed in Dec 2025
Travelling with friends
13 reviews
8.5/10
Very good
Posted on Mar 9, 2026
Good resort with hot spring. But it’s smoky in the living unit all the day probably next unit burning the woods in fire plate
Janice223
One Bedroom Two Queen Condo
Stayed in Apr 2026
Travelling with friends
12 reviews
10/10
Outstanding
Posted on May 31, 2026
Great experience from start to finish. The receptionist was warm and helpful, and I really appreciated the complimentary room upgrade. It made my stay even more enjoyable.
Xinqiao
Deluxe One Bedroom Plus Loft Condo
Stayed in Apr 2026
Family
2 reviews
10/10
Outstanding
Posted on May 19, 2026
Everything about this hotel, from its facilities to its service, was impeccable. The room was wonderfully warm, and all the other details were almost perfect. The kitchen was incredibly well-equipped, and the staff were exceptionally professional and friendly. I would definitely stay here again.
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Carmen H
Deluxe One Bedroom Plus Loft Condo
Stayed in Apr 2026
Travelling with friends
5 reviews
3.5/10
Posted on May 10, 2026
We brought 2 dogs as this resort is pet friendly and we planned a dog trip specifically for the pups. The “special take home toy” listed on the website is a basket of COMMUNAL toys (dollarama ropes) to play in the room/at the resort. The special treats looked to be “milk bones”.
As expected the “pet” room was worn, there were some issues that the resort was able to sort out. The smoke from the until downstairs was really bad and seeped into the room one of the nights. The area in the back was a very nice walk. Free bus passes but dogs aren’t allowed on buses
This area is really nice for family camping vibes, maybe not so much as a dog trip.
Chris3Curtis
Deluxe One Bedroom Plus Loft Condo
Stayed in Mar 2026
Travelling with friends
58 reviews
10/10
Outstanding
Posted on Apr 18, 2026
Amazing getaway with the girls. Beautiful hot pool, staff super helpful and friendly, loved the wood fireplace.
ekoydakoykoy
One Bedroom Two Queen Condo
Stayed in Sep 2025
Family
8 reviews
10/10
Outstanding
Posted on Oct 15, 2025
Near to the town, amenities are very well maintained and the hotspring with a view is the star of it all!
Guest User
One Bedroom Two Queen Condo
Stayed in Mar 2026
Family
3 reviews
9.0/10
Great
Posted on Apr 24, 2026
It might be because of the cold weather, but the hot tub water felt too lukewarm.
Guest User
Deluxe One Bedroom Plus Loft Condo
Stayed in Aug 2025
Couple
3 reviews
10/10
Outstanding
Posted on Sep 11, 2025
We had great time in Banff. The receptionists of the hotel very helpful and accommodating.
Guest User
One Bedroom Two Queen Condo
Stayed in Jan 2026
Family
1 reviews
9.5/10
Amazing
Posted on Feb 7, 2026
The water was warm and it was so nice in the swimming pool outside. Of course, including the jacuzzi and sauna
Kathy staresinic
Premier Two Bedroom Four Queen Loft Condo
Stayed in Aug 2025
Family
2 reviews
10/10
Outstanding
Posted on Nov 14, 2025
Enjoyed my stay beautiful resort in the mountains
6/8
Guest User
One Bedroom Queen Condo
Stayed in Dec 2025
Other
1 reviews
8.5/10
Very good
Posted on Mar 22, 2026
They need assigned parking, otherwise you might end up having to park aways a way from your room. Also the walk way to our unit and stairway was all covered with snow and ice. It would’ve been nice if it was all cleaned before we got there. We had to ask the front desk three times before anything was done. Also we wanted to go into the hot tubs, but we were unable to. Due to there was way too much many people that were in there at the time. So we left for a couple hours and came back, thought ok let’s try again (hot tub). Once again unable to cause it was still packed with the same people. Other than that, everything was pretty good.