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The beds were ultra comfortable and I had the best night of sleep I’ve had in weeks. Room was small but unless you’re planning on spending a lot of time in the room, it was perfect. Bathroom was great, very clean and had a rain shower head which I loved. They didn’t really provide any toiletries other than hand wash and body wash, I had to buy my own shampoo and conditioner. There’s also no fridge/microwave, but there was tea and coffee with a kettle provided. I would definitely recommend and I would stay again.

Looks like a really nice hotel check in was ok apart from having to change rooms staff was polite great customer service the room was nice the only thing i would say is to have the reception/ check in separate and abit more noticeable as when you walk in you can't initially tell or see where the reception/ check in is no major things to add or anything bad would Deffinately stay again

Good location only a 15 minute walk from BNS station. Single room was perfect for a solo traveller had everything you’d need, en-suite bathroom, toiletries & beverage tray. Good food served downstairs in the pub.

Absolutely loved this hotel, fantastic and helpful staff on reception. Clean and friendly. Very professional. Cant say the same about my experience with Trim. Will not be booking anything else with Trim again. Feel robbed and I don't need any Trim points. If it was not for the hotel I would not have had the facilities I had paid for.

It wasn't our first visit to a hotel from a Malmaison chain and safe to say the experience didn't disappoint. The hotel is positioned very centrally and everything you need is at most 10 minutes walk away. Unlike other Malmaison hotels we have visited this one also offers spa and gym facilities which are open for the hotel guests and although we haven't had a chance to make use of them they did look nice and we will make sure to book a much longer stay to enjoy these facilities in the future. Breakfast as always didn't disappoint and is highly recommended. Same goes to the bar area which is very nicely design allowing the guests to enjoy a nice drink in the evening.

This hotel is by far one of the most outstanding hotels in Birmingham city. The state of the art spa and gym most definitely contribute towards this factor; especially because of the intricate modern take to the architecture and interior design of the property itself. The service that I revived was top tier, the employees were always very polite and helpful you can truly see they are dedicated to providing memorable experiences to their guests. The hotel itself is beautifully kept with cleaner spotted 24/7 across the premises. !DEFINITELY RECOMMEND STAYING HERE!

Quite expensive for a country side hotel but the room was clean. The buffet breakfast takes time to replenish the food and we cleared up the table so we can sit because the staff were so busy clearing up other tables. There’s not enough Coffee cups, forks, knives on the service table.

We stayed for a couple of nights here and it was acceptable. The staff were very friendly and the reception area is nice, so that was a good start. Our room and bathroom however were poor. The walls must be made of paper because you can hear everything from the hallway, other rooms, and especially other bathrooms. We faced the street and you could hear people walking by. If you're not a light sleeper and all you're looking for is a place to sleep and shower, this will do, but otherwise I recommend you keep looking.

I arrived past the check-in time, and reception was not around to receive me. Nonetheless, there was a number on the door to call, and I was talked through the process of getting in with the code, and to collect my keys. The gentleman was incredibly patient with me, which was appreciated as it was late, and I was exhausted from a long work day and it was my first time in Birmingham so I got lost finding my way from the train station to the accommodation. The apartment was incredibly spacious. The living room and kitchen made me feel right at home, and the kitchen was well equipped. There were two bedrooms and two bathrooms - I was a single traveller so I didn't need to use all that space at all. The bed I slept in was marvellously comfortable. The bathroom was spacious, the water pressure was strong, and I really have zero complains about it. Location wise, there is a mall next door, although by the time I arrived it was closed, and when I left for my work meeting at 7am the next morning it wasn't opened yet. There were also some restaurants by the waterfront around the corner. I think this is a great accommodation for families or friends travelling together.

The environment is good. Good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good. The environment is good. Good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good.