Top Hotels with Gyms in Bordeaux

The hotel is unbeatable. The staff, the services and the location, out of 10!

The hotel is beautifuly maintained, the staff is great. Continental reakfast at 10 euros is ok but fruits could be improved a bit. I was grateful that they were willing to go find me gluten free bread. Perhaps you could add a few more items to the continental breakfast. Guests should be aware of the location of this hotel. It is a long walk to downtown and while there is a tram within 15 minute walking distance, we did not feel very safe in this area. Not recommend you walk around after dark.

We visited Bordeaux for the first time for a family wedding. I must say the location of the hotel was excellent, cleanliness of a very high standard, but most of all very friendly, helpful and efficient staff. The breakfast was nice, albeit at €15 each not the cheapest for a family of 5. The reception staff booked our taxis for the airport and the chateau for the wedding with little fuss. The taxis are a little expensive but that’s not the hotels fault, and most taxi drivers (not all) drive with their mobile in their hand, so be prepared for a potentially scary ride. I would recommend this hotel for a short break, we were there for 5 nights, we had two rooms on different floors, so would try and get them close together if staying again.

We stayed here for 3 nights as a base to visit Bordeaux. From the outside the hotel does not look like much and google maps took us through a questionable part of town to get here. Less central than the centre would imply this hotel is about 15-minute walk from the main part of Bordeaux however it is very close to the tram and a shopping centre/mall. The room was comfortable and a typical size room for novotel. The hotel internally looks recently renovated and have a reusable water bottle system in place however its only 1 per room and there was 2 of us.

Good breakfast and location. But a lot of one-off things aren't there, and that's probably the case in Europe. The overall feeling is not bad, but one day, throwing my trousers directly to the ground for sanitation, I came back to see how angry I was. The shower head in the bath is not good, the old one, the angle cannot be adjusted, and the washing is uncomfortable. There is a taxi at the door, which is not bad.

Firstly I don't normally submit reviews. I think everyone's experience is subjective based on where you've travelled before and what your expectations are. I also think it only fair to address issues with management before posting on a public forum. All of these concerns that I refer to below have been expressed to the management and the response to date has been indifferent at best. Overall this hotel is overdue a refurbishment but unfortunately the tired nature of the decor extends to the staff and management also. My problems were many. The room was not serviced properly on two days. Paint was flaking from the walls and the air-conditioning did not work properly, which meant the room was frequently cold. The room was also poorly lit, which created a very depressing ambience. Check in and check out were comical. When I checked out I was given no bill, no invoice or any receipt, neither was one emailed to me. When I got home I saw that I had been overbilled by €300 which management told me was normal practice but was being refunded to me. By the way it took three days of emailing management to be told this. This could have easily been avoided or cleared this up if I was given an bill/invoice or informed of this by reception, none of which happened. There were other issues. The downstairs common areas are small, rundown and completely misrepresented by the hotels website. The staff refused to hail me a cab and told me to go inside and order one. A small issue, but surely that's one of the benefits of staying in a five star hotel. Finally communication. I emailed them, using the address provided on their website, filled out a contact form on the website and finally completed a customer satisfaction survey. No of this aroused the attention of the Hotel Management. Finally I resorted to the only tried and trusted method, Twitter. I eventually got a response here, but it too was also slow and labored. The room was €500 per night. It was far from value for money. Would I go to Bordeaux again, most definitely yes. Would I stay in this hotel again, most definitely no. The problems in this hotel extend across the board, it will take some effort to fix them.

Breakfast is very good. The chef orders it now: omelet, shredded cheese, vegetables, mushrooms, etc. It's great. Other kinds of bread, fresh juice coffee tea. Meat has sausages, bacon. Peach apple, cantaloupe, pineapple and other fruits, a kind of Danone fruit yoghurt. All in all, including early value

Location: Initially, I was concerned about the location since the hotel isn’t located in or near Bordeaux downtown. However, it was a non-issue due to available transportation options and quick tram ride to the main attractions in Bordeaux. The tram station is a short walk to/from the hotel. We had no issues getting back to the hotel via the tram even at late (December) night. Hotel staff and rooms/facility: The hotel staff did their best to make our stay comfortable and enjoyable. They all spoke fluent English. We had two rooms and both of them were very comfortable. I did not have any issues with the noise from either side of the rooms (5th floor) we were staying. The hotel is pretty new and nicely laid out for a comfortable stay. Good size high quality bottled water has been placed in the room by the housekeeping daily and we really appreciated that. Breakfast: Breakfast was great and had a lot of options. The restaurant has a very nice commercial grade automatic espresso machine at your disposal and I was able to make any coffee myself. Overall, we all enjoyed staying at the Renaissance Bordeaux and the city of Bordeaux. I highly recommend this hotel for anyone visiting Bordeaux.

What was great was the lady that checked us in was super friendly. In fact all of the staff were really friendly. Thank you for that :) The pool area was a bonus after a long drive. There were not many loungers so many people were on the grass. That does not bother me, if it may bother others. I thought that the kids games area was really cool. Our accommodation was disappointing. We had an executive family room. Our room did not look like the one on the photo. The bathroom stocked rituals which was nice. What was not nice is that the large bottles (bolted to the wall) were empty! Both soaps (basin and shower) were empty. The toilet flusher was broken and only worked on one setting. There is no toilet brush….. The sleep quality was good (as the bed was comfy) but my husband found the pillows uncomfortable. What was great was that the key card was not plastic, it was made of bamboo. The parking is limited. I think that they do warn you about this on the website but just wanted to say that it’s correct.

We stayed here for 4 nights and loved it. The hotel is very conveniently located, near sights, restaurants, and the tram. The room was clean, comfortable, and well stocked and during the heat wave we really appreciated the air conditioning. The staff could not have been more helpful, recommending restaurants and places to visit. They went way over the top to help us, when my daughter discovered that she had left her passport in the hotel safe. The found the passport and overnighted it to our next stop in Rouen, and also kept in touch with us until we received it. You don't get that sort of service everywhere. I'd definitely stay here again.