Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jul 8, 2026
Zorro MrI waited two hours after arriving at the hotel for a room to be ready, finally checking in after 3 PM. They assigned me room 1720, but the key card didn't work. A floor attendant had to open the door for me. When I went to the front desk to get a new key card, they told me they had given me the wrong room. I didn't think much of it and got a different, slightly smaller room, but the facilities were decent. After a tiring day, I wanted to rest, but there was a constant, distinct noise. I called the front desk, and they confirmed there was no renovation or construction. The lobby manager took the call and said if the noise persisted after ten minutes, they would move me. However, the noise continued. It wasn't until my fifth call that the lobby manager explained there were three cargo elevators next door, used by property management, and he had asked them to stop. Yet, they kept running, and the noise persisted. By 10:10 PM, the lobby manager's solution was to give me two earplugs and offer a discount the next day when leadership was in, possibly moving me to a single-bed room. If I disagreed, I could check out and leave.
**Service:** The on-duty manager's training is severely lacking. I went downstairs at 11 PM to find him/her, and when they couldn't resolve the issue, they just stood there silently, avoiding direct communication. Other staff members had to apologize on the manager's behalf. If there are known issues with a room, they should be addressed proactively instead of sacrificing the guest's experience and time. They should prepare better and avoid assigning elevator-adjacent rooms to customers.
**Facilities:** The much-hyped Dyson hairdryer was broken, only blowing cool air. The entryway sensor light flickered constantly throughout the night due to what seemed like current interference. The electronic curtains worked well, and the whole-house lighting control system was quite good. However, with the flickering entryway light, combined with the incessant elevator and moving noises, it was no different from being in hell. Be wary of room 1726. I recommend the hotel not sell this room; it's too noisy right next to the elevators. And the hotel clearly knows this but pretends otherwise.
**Hygiene:** I stepped on a giant cockroach while waiting for the elevator, it felt like crushing a plastic bottle. Nobody cleaned it up until I checked out. Unbelievable.
**Environment:** I didn't take photos, but the window overlooks the city with no scenic view. I found a similar selfie taken by another guest online for reference.
Show more
Price per night from:JPY 9,597
Posted on Jun 15, 2026
Guest UserOn my first day visiting Shunde, I stayed at Atour. The room was really old, and the bathroom facilities showed clear signs of wear and tear. The service was cold and unwelcoming, which significantly detracted from the overall experience. The next day, I switched to the Orange Hotel next door, and it was a complete game-changer – the difference was like night and day! The room featured smart amenities like electric curtains and a smart toilet, and it was spotless with no strange odors. The front desk staff were warm and attentive during check-in, and they were always quick to assist with any request. The value for money and the overall experience here absolutely surpassed my stay at the Atour Hotel next door! The lobby has a very comfortable vibe, and its proximity to the subway entrance makes getting around super convenient. I highly recommend it to anyone visiting OCT.
Show more
Price per night from:JPY 6,720
Posted on Apr 29, 2026
Guest UserExtremely satisfied with my stay! The overall experience was very comfortable, and it offers great value for money. The room was clean and tidy. I'd definitely recommend it. It's also close to the South Station, and there's a subway station right outside, which is very convenient. Overall, a good experience.
Show more
Price per night from:JPY 6,019
Posted on May 25, 2026
Anonymous UserThis serviced apartment seems to be fairly new. Its location right next to Qiandeng Lake is excellent, with a mall downstairs, though many shops are still opening. Basic necessities are covered, but the parking entrance is a bit hard to find. We traveled with two small dogs, and the hotel is pet-friendly. They charge a one-time fee regardless of the length of stay, which is great. The front desk staff were incredibly warm and attentive. A lady at the front desk even proactively suggested nearby spots to take the dogs for a walk and gave us a pet goodie bag. The room was clean and spacious, and we even got a balcony (thanks to a front desk upgrade!), which was perfect for smoking. The staff kindly reminded me that smoking indoors is strictly prohibited (apologies to the housekeeping team! 🙏). Overall, I'm very satisfied. While it wasn't cheap, the value for money was excellent! 👍
Show more
Price per night from:JPY 10,153
Posted on Dec 2, 2025|Deluxe Deluxe Queen Room
Guest UserThis hotel was a fantastic experience! French style permeates the entire hotel, from the elegant lobby to the refined rooms, with exquisite details throughout. The convenient location makes it easy to access Danzao's attractions and shopping district. The rooms were clean and odor-free, the bedding was soft, and the soundproofing was excellent, ensuring a great night's sleep. The service was attentive; the hot herbal tea upon arrival was a heartwarming touch, and the staff responded quickly. The breakfast offered a wide variety of options at excellent value, making it a top choice for business trips or short getaways. Five-star recommendation!
Show more
Price per night from:JPY 7,011
Posted on Mar 30, 2026|Business Double Room
Anonymous UserThis hotel has excellent service. When checking in with my child, they proactively asked if we needed a toothbrush and slippers for kids, which was very thoughtful. I asked where I could find furniture, and the front desk staff even took me to the stairwell to show me a map of the furniture market. The Louvre (referring to a furniture mall, likely) is right opposite the hotel, about a 10-minute walk away. The room is well-equipped; the hairdryer is powerful, and bottled water is provided for free. There are disposable toilet seat covers, and the lobby on the first floor even has a 'treasure box' with daily fresh, warm herbal tea, small cookies, and freshly ground coffee. Everyone was very welcoming, and the hygiene was excellent. The hotel has staff on duty 24/7. It's located in the second row of Huangchao, not directly on the main road, so it's quite quiet and comfortable. Right outside the main entrance is the Huangchao Furniture City. My only regret was not choosing a breakfast-inclusive rate. I bought breakfast at the restaurant, and the variety was extensive and delicious. I definitely picked the right hotel; it saved a lot of time and effort.
Show more
Price per night from:JPY 5,439
Posted on May 7, 2026
Anonymous UserThe room was spacious and quiet, and the kind lady at the front desk even upgraded our room type.
Facilities: The main issue was that the Wi-Fi was incredibly unstable, and screen mirroring was very laggy. Another big problem was that screen mirroring wasn't linked to individual rooms; anyone could cast to any room in the hotel. This meant our TV kept getting interrupted by other people casting to our screen, which was very annoying.
Also, I'm not sure if it was the mattress or the pillows, but they weren't very comfortable. My husband and I are usually sound sleepers, but we woke up multiple times every night. My husband never dreams, but he was dreaming every single night here.
Didn't take any photos, so I'm using food pictures instead.
Show more
Price per night from:JPY 6,116
Posted on Jun 22, 2026
玩樂的心The Sheraton was an absolute blast; my stay there was perfect. The hotel boasts an elegant and grand ambiance, with beautiful garden views. It's fully equipped with a constant-temperature pool and a gym. There are plenty of activities for families with kids, so you can easily spend the whole day swimming and strolling around without getting bored. The rooms are spacious and spotless, with excellent soundproofing. Their signature 'Sweet Sleeper' bed is incredibly soft and fluffy; lying on it instantly relaxes you, guaranteeing a full night's sleep. The bathroom, with its separate wet and dry areas, is clean and tidy, and all amenities are well-stocked. The floor-to-ceiling windows offer expansive views. The staff provides thoughtful and attentive service, handling everything efficiently. It's perfect for both a relaxing vacation and a short getaway. I felt comfortable and at ease throughout my stay. This will definitely be my top choice for future trips.
Show more
Price per night from:JPY 9,670
Posted on Jan 6, 2026
_WeChat54879****
Overall, it was satisfactory. I was told the room wasn't ready when I checked in around 2 PM and had to wait a bit. The hotel notes non-smoking rooms (my floor, the 10th, was a non-smoking floor). All hotel facilities worked fine, and cleanliness was decent. The hotel parking is in an annex building, with a skybridge on the second floor leading to the main hotel building. Nearby attractions aren't too far, and it's quite suitable for walking. The buffet selection was a bit limited. When my child went to sit in a certain area, a staff member there coldly informed us that we could only sit there if we paid extra. There was no clear sign or indication of this, and I think the staff's attitude could be improved. Just because it's not a free area doesn't mean they should be condescending. This was the only minor dissatisfaction during this stay.
Show more
Price per night from:JPY 3,916
Posted on May 16, 2026
Guest UserThe room was clean and tidy, and spacious. The balcony offered a view right into the heart of the lake, making it feel like we were staying in an ancient town. The natural scenery of the water town, with its flourishing flora and fauna, was beautiful. The various themed parks were also large, and it was very convenient and easy to navigate with our own stroller throughout.
Show more
Price per night from:JPY 10,202