Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jun 25, 2026
Guest UserFrom the moment you arrive, this exceptional hotel elevates luxury to the next level. The interior architecture is stunning, featuring premium marble floors, intricately designed walls, and majestic pillars. Each floor boasts its own unique vibe, transitioning beautifully with distinct themes, custom carpets, and magnificent chandeliers. The ground floor truly tells its own design story.
A standout feature is Reyhana; the dining lobby is an architectural marvel that feels entirely like a designer palace. As expected from a premium property, the service is of impeccable quality. I’m no photographer, but the sheer beauty of this place compelled me to capture a few photos to share.
Lacks Swimmings pool , lacks jacuzzi for womens, children play area all these we miss
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Price per night from:MXN$3,370
Posted on Jul 17, 2026|Studio
Guest UserWe had a wonderful two-night stay at the hotel. The property was clean and well maintained, and the staff were exceptionally attentive, responding quickly to any requests. We were warmly welcomed on arrival, and the location was excellent, making it easy to get around. Overall, it was a very pleasant experience, and we appreciated the excellent hospitality.
Highly recommend it!
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Price per night from:MXN$732
Posted on May 9, 2026|Standard, Guest Room, 1 King, City View, Side Wing
Guest User
The hotel is beautiful and comfortable, with an excellent location overlooking the sea, the promenade, and the corniche. I'd like to thank Mr. Marwan for his professional service. We were also happy to receive an upgrade.
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Price per night from:MXN$2,523
Posted on Jan 12, 2026
Guest User
Overall, my stay at the hotel was good. The room was clean, comfortable, and the staff at the reception were polite and helpful.
However, I faced a major issue with the Wi-Fi in my room. I called the reception several times to report that the internet was not working. Each time, I was informed that the IT team had checked and confirmed that the Wi-Fi was working properly. Unfortunately, when I returned to my room, the issue was still not resolved. After calling the reception again, I was told once more that the IT technician confirmed everything was fine, but the Wi-Fi continued not to work.
This was disappointing, especially since reliable internet is very important during a hotel stay. I hope the hotel takes this feedback seriously and improves coordination between the IT team and reception.
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Price per night from:MXN$1,493
Posted on Jan 6, 2026|Classic King Room
Guest UserWe stayed at InterContinental Jeddah for three nights over New Year’s Eve, expecting a special experience, but unfortunately the service was mediocre and underwhelming.
Despite contacting the hotel two weeks in advance and receiving confirmation, the room was not prepared for three people upon arrival. Communication with reception and housekeeping was disappointing. An additional bed had to be requested twice, and when it finally arrived it was set up with a questionable brown blanket instead of proper white bedding. It took further effort to have it corrected. We also had to repeatedly ask for an extra towel for the third guest. The instant service phone line was constantly busy, forcing us to walk to reception multiple times. Even basic items like bath gel dispenser were not refilled, we had to call.
Guest Relations contacted us via WhatsApp to ask about our stay, but after we responded, there was no reply at all—it appeared to be an automated message.
Reception staff were forgetful and not proactive, despite the reception never being particularly busy during our stay. When asking about New Year’s Eve events, no one mentioned or attempted to upsell the hotel’s own buffet or any other activities. We only discovered the daily buffet (available until 1 a.m.) later when speaking directly with restaurant staff. There was also no information provided about Africa Cup screenings.
On a positive note, the facilities are clean and well maintained, and the breakfast staff were the only truly attentive and professional team members throughout our stay. Particular thanks to the Egyptian(?) manager and his team.
Overall, the hotel has potential, but the service level does not currently reflect the InterContinental brand, especially for a holiday stay.
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Price per night from:MXN$2,197
Posted on May 30, 2026
Guest User
I just wanted a quiet place to relax, but I did not get that. There were a lot of families with lots of children running around, and even in my room I couldn’t sleep at night because I could hear the children in the room next door screaming. The hotel couldn’t move me because they were full. I don’t understand why the rooms aren’t sound isolated for the price we are paying. The pool area was also constantly having kids running around. I was also disappointed that I had to cover up at the pool. All my Saudi friends told me in fancy hotels you can wear bikini so was very disappointed that I had to cover up, The food - I had a club sandwich that was awful, and I payed 75 SAR so I was very disappointed in the taste and quality of those ingredients. However the other meals especially dinner and deserts were very good. The Spa area when I went didn’t have anyone to help me.
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Price per night from:MXN$2,439
Posted on Jul 13, 2026
Anonymous User
Excellent hotel with clean and comfortable rooms. The staff were friendly and professional, the service was outstanding, and the location was convenient. I had a great stay and would definitely recommend it.
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Price per night from:MXN$1,527
Posted on Jul 1, 2025
omarpidani
I spent three days in this Hotel. The location is good as it is within walking distance to the beach side (note the beach is not swimable) and it’s closed to a few food court and shopping centre. The Hotel had a gym and sauna. Facilities in gym are not well maintained but sauna dan swimming pool are good. Food is not bad for an Indonesian Australian tongue. Service is very good thanks for some staffs that could speak English (mostly Bangladesh). The distance to the airport is around 20-25 minutes so that’s one of the drawbacks. I will recommend this hotel
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Price per night from:MXN$895
Posted on Sep 9, 2025|Standard Twin Room
Guest UserThis seems to be a newly opened hotel.
Check-in was smooth and the room itself was clean, but there were several service issues. On arrival, there were no towels in the room. It took multiple calls and around 45 minutes before one towel was delivered, and only after requesting again were more provided the following day.
Housekeeping was inconsistent — my room wasn’t cleaned on the second day, and I had to request additional toilet paper. In-room amenities were very limited: only one type of tea and coffee (no green tea or decaf), just two creamers, and no extras such as toothbrush, toiletries, or body lotion.
Access to the swimming pool was inconvenient, as I had to wait for staff to come and unlock it. The café was still under construction, so no coffee or snacks were available.
Overall, the hotel feels basic at this stage and could benefit from improvements such as:
• Ensuring housekeeping is consistent and timely
• Providing standard amenities in the rooms
• Making water or tea available in reception
• Opening facilities like the jacuzzi and café
The hotel is clean and has potential, but needs significant improvements to meet expectations.
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Price per night from:MXN$744
Posted on May 19, 2026|Deluxe King Room
Abdallah alhaddadIt was a truly wonderful stay in every sense of the word. The cleanliness was excellent, and the service was very sophisticated. The staff's interaction was respectful and kind throughout my stay. The room was comfortable and quiet, and the small details were exceptional, making me feel cared for and at ease. The location is excellent, and the atmosphere is beautiful. I thank the hotel management and all the staff for their warm welcome and professionalism. I will definitely be visiting again.
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Price per night from:MXN$567