Top Business Hotels in Caroline Springs

Choose another venue, this one is not worth the price. Customer service is non existent. The other couple with us felt very cold in their room so we asked for another blanket as there were no spares in the unit even though their guest Information says there is. We never got the blanket. There was no window covering on one of the windows in our bedroom and as it faced west, the room got very hot in the afternoon not to mention the sun streaming in first thing in the morning. The plug in the sink in our bathroom did not work which made it difficult for my husband to have a shave on the day of our daughters wedding. Maintenance agreed that it was faulty but couldn’t fix it until Monday, this was on the Friday. We never saw him again and we were there until the following Wednesday. The unit is for 4 plus people but only has seating for 3 in the lounge room. We requested another chair, also did not materialised. They missed servicing the unit one day and we had to find a place to dispose of our rubbish as the bin was full and our supplies had not been replaced. The only good thing about the quest was the location but I would NOT stay there again.

We booked a week long stay with our daughter, we missed the first day of room service attending to the room we put our sign out for a clean on Good Friday and received a text message to say all room cleaning would resume the following Tuesday. Good Friday I can understand as it’s a very significant holiday but the Saturday Sunday and Monday I found to be bizarre and the only place I’ve ever had this occur. The hotel itself is beautiful, clean and in a fantastic location but the lack of servicing over a long weekend when you have a family holiday doesn’t really work.