Seaton Hotel Chengdu Reviews
Seaton Hotel Chengdu
No. 666 Middle Section of Tianfu Avenue, Chengdu, ChinaView Hotel Details
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Seaton Hotel Chengdu Guest Reviews
4.8/5
Amazing
4584 review
Verified reviewsLocation4.8
Amenities4.8
Service4.7
Cleanliness4.8
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All Reviews(4584)
Positive reviews(4444)
Reviews with photos/video(666)
Easy to get around(299)
Delicious breakfast(226)
Friendly front desk staff(222)
Perfect for business trips(154)
Stayed multiple times(82)
Close to metro(81)
Loved the night views(45)
Great swimming pool(42)
Negative reviews(140)
Tatyana (谭西亚)
Executive Studio
Stayed in 2023年12月
Friends
5 review
Amazing
Posted on 2024年3月11日
beautiful. Spacious. Great view. Was a nice stay.
Response from Property: Dear Guest, Thank you for staying our hotel and we look forward to seeing you again on your next trip
Expat
Premium 2-bed Room
Stayed in 2023年10月
Solo travellers
114 review
Great
Posted on 2023年10月7日
Convenient. Not so busy.
Big mall nearby.
Thanks to good staff.
Nice price for flight layover.
Response from Property: Thanks you for Choosing our Hotel and for giving us your valuable feedback.
Guest User
Deluxe King
Stayed in 2023年5月
Business travellers
8 review
Outstanding
Posted on 2023年5月31日
My friend recommended me to book this hotel for my first business trip to China. First of all, I would like to thank Ms.
MeiKo at the front desk for helping me check in, arranging a nice room for me and carefully introducing local features to me. I was very pleased with the experience thank you very much. 
Response from Property: Dear guest, it's an honor to receive your recognition. Your recognition is a great encouragement to the hotel and will encourage us to continue our efforts to improve the quality of service and bring you and other guests a home experience. We will also convey your praise to the team members. We look forward to meeting you again. Wish you a happy life and everything goes well.
Guest User
Deluxe King
Stayed in 2023年7月
Other
2 review
Amazing
Posted on 2023年9月5日
Good location
Joseph
Premium 2-bed Room
Stayed in 2024年5月
Business travellers
2 review
Outstanding
Posted on 2024年5月24日
Good place to Stay
Charlie
Premium Queen Room
Stayed in 2022年9月
Couples
21 review
Outstanding
Posted on 2022年9月28日
We had a pleasant stay thanks to the duty manager Mr Shane HU who arranged everything.
Response from Property: Dear Valued Guest, Thank you for staying with Hilton Chengdu and sharing your feedback. It is our pleasure to learn that our service had left you a really good impression. It is our job and responsibility to help every guest and try our best to satisfied their needs. Thank you again for sharing your kind words and we look forward to welcoming your back in the near future! Kind regards, Hilton Chengdu
Kevin Schooling
Premium Queen Room
Stayed in 2022年8月
Solo travellers
6 review
Very Good
Posted on 2022年8月19日
Be aware that the garage is a separate company and sometimes charges for parking. I got delayed 30 minutes because of parking and charged as well.
Response from Property: Dear valued guest, we would like to apologize for the inconvenience you have experienced. Staying guests are entitled to complementary parking and the parking charge could be waived and handled by our front desk team members when they are informed during check-out. We should have reminded you in advance before you left the reception counter and we are deeply sorry about the unpleasant delay in the car park. Thank you for bringing this to our attention and please rest assured that we will try our best to avoid this in the future.
Guest User
Premium Queen Room
Stayed in 2022年7月
Solo travellers
8 review
Posted on 2022年8月2日
Hotel was amazing, however felt a little uncomfortable with the service in the restaurant because the waitresses and waiters would all gather as I trying to ask some questions, it's not rocket science, it's just a question but certain English speaking people like the chef and Shirley made it much better. The Manager refused me to take videos of the pool, executive lounge, spa or gym because "he doesn't have the key" , really silly excuse. I'm a blogger, I understood, these facilities are at the moment not in use because of COVID however a 2 minute video wouldn't of hurt anyone and I'm free marketing for the hotel. Room was fine, few stains on the floor and wall I thought could of been sorted. But room was fine. The breakfast buffet is the best I've had in China!!!!!!
Response from Property: Dear Valued Guest, I appreciate your review of your recent experience at our hotel. I'm very sorry that didn’t have a satisfied experience with us and I have addressed these issues with our team members. Exceptional Guest service is the foundation of our brand promise and your feedback will help us improve. Thank you once again for your comments.Kind regards, Hilton Chengdu
Guest User
Premium Queen Room
Stayed in 2022年6月
Couples
2 review
Posted on 2022年6月4日
The room wasn't great, especially compared to other hotels in the area. We checked in at 2pm but the lunch had already finished and the restaurants didn't open until the evening.
The bar didn't serve beer and the outside beer garden was closed so we ended up leaving the hotel for food and drinks for both lunch and dinner.
We like staying in different hotels at the weekends for small trips but for the price this was the most dissapointing.
Response from Property: Dear Guest,Thank you for staying at Hilton Chengdu and sharing your feedback. We take your questions and comments very seriously, and have communicated with relevant depar**ents in the first time and made corresponding adjus**ents. If any problems are found, we will make up for them in time. We sincerely hope that every guest can experience the service quality of care, attention and respect. Thank you again for your support and wish you a happy life and success in your work.
Guest User
Premium 2-bed Room
Stayed in 2022年3月
Business travellers
1 review
Outstanding
Posted on 2022年3月16日
Great hotel and services, client manager Fairy arranged a room according to my specifications, very satisfied
Response from Property: Thank you for your review. I am pleased to hear you enjoyed your stay and will let Fairy know that she helped you have a great stay with us. All of us at Hilton are passionate about hospitality and we hope to see you again soon.
Carlos andres
Premium Queen Room
Stayed in 2022年6月
Friends
9 review
Outstanding
Posted on 2022年6月28日
Great location…. Very nice hotel
Response from Property: Dear Valued Guest, Thank you for staying at Hilton Chengdu and sharing your feedback. Designed with both the business and leisure travelers in mind, and occupying a prominent position in the heart of the High-Tech District, neighboring Tianfu Software Park and the Century City Convention Center, the striking Hilton Chengdu offers a sophisticated sanctuary of 395 fashionably appointed rooms and suites that seamlessly combine classic elegant furnishings with modern design and state-of-the-art amenities. We appreciate your kindness again for highlighting the convenient location of the hotel and look forward to welcoming you back to our property in the near future!Kind regards, Hilton Chengdu
happilyeveradventures.x
Premium Queen Room
Stayed in 2022年1月
Couples
13 review
Outstanding
Posted on 2022年2月6日
Fantastic stay. Fantastic hotel. Perfect!
Response from Property: Just wanted to thank you for your recent stay here at Hilton Chengdu! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.
Guest User
Premium Queen Room
Stayed in 2022年2月
Business travellers
10 review
Outstanding
Posted on 2022年2月15日
Nice 很好 chris Joanne
Lankaka
Deluxe King
Stayed in 2024年5月
Business travellers
6 review
Outstanding
Posted on 2024年5月20日
The hotel is located on Tianfu Avenue. The interior of the lobby is luxuriously decorated. Once you enter, you will have a very wide view. The room is also comfortable, quiet, clean and sanitary. Director Jia is responsive to all requests and solves any problems as soon as possible. The service is nice.
Original TextTranslated by Google
Anonymous User
Premium 2-bed Room
Stayed in 2024年5月
Business travellers
60 review
Outstanding
Posted on 2024年5月26日
The hotel has a great location. The guest relations officer Xiao Jia has a sweet smile, is very friendly, and does things quickly! The only thing is that the hotel is too old and the facilities are outdated, but everything else is OK
Original TextTranslated by Google
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