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"We were scheduled to stay at another hotel (through Trip.com) which ended up being closed down. Rather than simply refund our money, Trip.com was VERY helpful and offered to secure another place for us, at their own expense. SO, we ended up at Hacienda Chichen. I have no words for it. The most serene, other-worldly, back to nature, classy, historic place I think I have ever visited. Exquisite is the best word for it. The grounds, the rooms, the pool, the food; it was truly a SANCTUARY. If you want a place to completely restore your soul and sense, choose Hacienda Chichen. Nothing else compares."

"The breakfast is good, there is a parking lot, and the location of the hotel is great, opposite to the Tiankeng, just across the road. . When you come to the Pyramid, you must prepare an anti-mosquito spray! !!"

"I originally planned to stay here one night in advance when I chose this hotel, and then go see the pyramids from the exclusive entrance of the hotel early in the morning to avoid the crowds. When I checked in, I discovered that the hotel entrance had been closed two years ago during the epidemic! You still have to drive around in a big circle to get back to the main entrance of the scenic spot to enter the park. The hotel lobby is very beautiful, and the sunset photos are excellent. There was also a large peacock walking around the hotel. The room was not bad either. The overall feeling is that the price/performance ratio is not very high. There may not be many customers, and the swimming pool and other facilities are not well maintained. I originally booked a room with breakfast included, but for some reason, I couldn't see this item in the hotel order. I was in a hurry and didn't bother to argue with them, so I paid first. Later, Ctrip customer service helped communicate and complete the refund. Thumbs up!"

"The room is very stylish and it feels like the time is not short. The frog in the sewer screamed fiercely in the middle of the night, and his voice was huge and a bit scary. The Wifi signal in the room is weak and needs to be strengthened at the door; the shower 🚿 the nozzle has a small amount of water; breakfast should be bought separately, the portion is small; there is a bottle of water, and an extra bottle needs to be bought. The bedroom has two beds, one big and one small, the mattress is hard enough, can sleep three people, but the air conditioner blows the big bed directly, the sound is a bit loud."

"Servers au restaurant sont désagréables et irritants (expérience voyageur fortement négligée) si on oubliez cela l'hôtel est très bien situé et Eduardo à l'accueil vous aidera sans hésiter."

"Hotel location: Not far from the Pyramid and Tiankeng, very convenient. Hotel environment: The environment is pretty good, the rooms are average. Hotel price: It is cheap and cost-effective. Room defect: The room I live in has a back door, which can't be locked, so I use a stool to stand it up at night. Behind this door is a corridor, and there is a large window, you will see and hear service staff passing by from time to time. The bedding is not a quilt but a bed blanket."

"ที่พักอยู่ท่ามกลางธรรมชาติมาก ไม่มีwifiในห้อง สิ่งอำนวยความสะดวกค่อยข้างเก่า เหมาะสำหรับคนมีรถคะ แต่พนักงานบริการดีคะ"