Having read the favourable reviews on Tripadvisor and having stayed at Riu hotels previously I was expecting the Tres Islas to blow us away, but sadly it didn't. On the positive side it is set in a picture postcard setting with fabulous beaches and spectacular views. The staff by and large were very friendly and helpful, particularly Pablo. The food was very good especially the a la carte offering. The bedrooms were large with plenty of clothes hanging/storage space and like the rest of the hotel were spotless. So far so good but now come the negatives. Firstly the hotel is tired looking and desperately needs a makeover. Apart from looking dated, there are tiles missing, flaking paint and faded paintings/prints everywhere. Our patio door was corroded and wouldn't close so we had a whistling noise . The bath was accessed via a fairly narrow gap so was slightly claustrophobic and not ideal for anyone with mobility problems. Although the sales blurb mentions a mini bar that is updated daily, it wasn't. I don't mean wines and spirits, I just mean plain and sparkling water. Likewise the milk, tea and coffee weren't replaced until I left a note in Spanish asking for them and even then I got herbal and mint tea instead of normal breakfast tea. One other negative was the presence of birds in the dining room. They were allowed to fly in and out, peck at food on used plates and at the buffet tables and I saw a bird poop while I was going to get a dessert before deciding against it after a sudden loss of appetite. The final thing that disappointed us and other people we met was that all inclusive (AI) customers are definitely treated as second class citizens. To illustrate the point we asked for a coffee and an amaretto after dinner on two occasions. On the first occasion we ordered at the piano bar and the waiter came with two half filled coffee cups, a jug of warm milk, two glasses and a bottle of Disaronno which he opened in front of us before pouring a measure into each of the two glasses. He then began to present us with a bill before realising we had AI wrist bands on. On the second occasion we ordered, we were presented with the AI version, which comprised two machine made coffees ready milked and two amarettos which clearly weren't Disaronno . I would add here that the general quality of the drinks was questionable, for example Pina coladas part made by a drinks dispenser. I would stress here that we didn't choose AI because we are boozers because we aren't. Instead we chose it because we could budget our holiday better, because it includes lunch and finally because we didn't have to keep signing and retaining documents. Certainly I would have been happy to pay more for a better service / better quality of drink but as it is, unless the Tres Islas addresses the main issues highlighted, we won't be going back.