Phokion
January 21, 2024
(a) After booking the room through Expeida, I received a message from ESA that stated:
Housekeeping Services:
We provide complimentary weekly housekeeping when your stay exceeds 7 nights. If your stay is less than 7 nights, housekeeping services are available for a small, additional fee. Extra towels, bed linens, tissue, shampoo and soap are free upon request.
However, at the hotel I was told that *no* housekeeping is provided for stays under two weeks, and none was provided.
(b) ESA allows dogs in rooms. There should be room in which no dogs have stayed. Our room had a strong smell from dogs that prior guests had.
(c) The parking lot stayed covered with snow that became ice, making it difficult and dangerous, especially for senior citizens.