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"All Staffs are friendly. Communication with staffs in English needs Google translation. Onsen is normal, but a long walk from room. Dinner is great so is Breakfast. Good selection of Japanese food."

"Let’s talk about the advantages first: It’s a very cute family hotel with very new equipment. The children’s buffet bar is very cute. There are many types of restaurants, but almost all of them are fried foods that children like. There is a children’s playroom in the restaurant. Children love ice cream and wagyu, which is delicious. It’s outdoor The swimming pool water is very clean and connected to the large hot spring pool, so you won't catch a cold. Disadvantages: The communication between the hotel staff is not very good. You have to check in by yourself. Moreover, I booked a room for three people, but they only gave us a double room and did not make extra beds. We had to communicate with the hotel staff for a long time to help us deal with it. I booked a room for two adults and one child and then charged me an entrance fee for young children. It was very inconvenient to book a room for two adults and one child and then charge it later. Part of the floor of the outdoor swimming pool is abraded and is quite painful. Children may be injured if they accidentally scratch it, so be careful. The buffet in the restaurant almost contains food that children love to eat. There are many types but nothing special, but it is easy to take pictures."

"Highly recommend this hotel for families. The outdoor onsen is humongous and mesmerizing. You can feel as if you’re a snow fairy enjoying the natural spa in Elsa’s winter wonderland. The onsen shower and skincare amenities were great and the cherry on top was the barley tea and vitamin c water machine in the locker area. Every guest using the onsen was polite and quiet giving each other enough space to enjoy themselves. The buffet is packed with all types of food - kids section available. Some staff spoke English and everyone was so kind and ready for their guests. Its proximity to the Shikotsu Lake was also amazing."

"I reckon that service quality is average with Japan standards. Most of staff do not speak English, but there is no issue to communicate with translator. Room amenities are average too, actually much lower than my expectation. I stayed in a good Onsen hotel in Hakone many years ago with my last visit in Japan, food and room are much much better. The skin product in this place I really doubt that it is only Muji stuff. Maybe the price was not that good when I booked in. I have to say it is overpriced for me.Dinner and brekkie are okay, location is fine cuz I drove myself."

"For just one night, I chose the most affordable hotel in Lake Toya. I wasn't expecting much, but the room was clean. The receptionist spoke good English and was very polite. The public baths were also okay."

"There were not many reviews on Ctrip, so I was a little worried before coming. After coming, it was completely beyond my expectations! We took the bus from Toyako JR Station to Figure 1 (Higashimachi Station), and walked to the hotel in about ten minutes. The transportation was very convenient. The sanitation was also very clean, the sound insulation was excellent, the hotel breakfast was also very rich, and there was a bathhouse for bathing in the evening, which was open until 11 pm. You can take a bath when you are tired, which is very comfortable! Any tourists who come to Toyako should not miss this hotel!"

"The room on the first night was very good, and I didn't want to change rooms. But my order was for a four-person room for the second night (there were only two of us staying), so I had to check out first and then check in to another room. I communicated with the hotel customer service in English on Ctrip, and the response was very fast. But I was notified that I had to check out at 10 o'clock and check in to the new room at 4 pm. During the day, we went to Lake Toya and took a boat around the lake. There was an island in the lake, surrounded by snow-capped mountains, especially Mount Yotei, which was very beautiful. I also went to the Volcano Science Museum and watched the film commentary, which detailed the scenes before and after the two volcanic eruptions of Mount Usu in 1977 and 2000, the changes in the surface and the formation of hot springs (earphones were sent with Chinese explanations). It was 17:30 when I returned to the hotel, and I opened the email to check the new room number and door code. I was shocked after opening the door! The room is really big. There is a bedroom with two 1.5-meter beds (see Figure 2, we didn't use this room), and a room connected to the living room, which also has two 1.5-meter beds. Although the room is big, it is very warm and not cold at all, thanks to the powerful heater (see the last second picture). There are two large windows in the living room. In the morning, the sun shines directly on the bed and the dining table. Eating breakfast in the sun makes me feel sunny. The kitchen utensils are very new and more complete than the twin room last night. There are rice cookers and coffee machines. The dining table is very long and can accommodate 6 people. The smart toilet is also very warm. I really want to stay here and not leave. Before leaving, I would like to give the hotel three small suggestions: 1. The washbasin is low in height and needs to bend over to use it. The washbasin mirror is very mini and very high. When I stand on tiptoe when combing my hair, I can't see it (see Figure 8). 2. The bathroom is a bathtub. Can a shower base be added to the wall in front of the bathtub? Because we are all used to taking showers (see Figure 12). 3. The fully automatic washing machine is very good, but I couldn't find any detergent. I bought some detergent at 7-11 (see Figures 9 and 11) and washed a few pairs of fleece pants. The room temperature was high, and the clothes were all dry in the morning, which was great for us who still had to travel for more than ten days. When checking out, you can leave by flipping the sign on the door. With our luggage, we walked five minutes to the station and rushed to our next stop - Hakodate. Goodbye!"

"Pros: big room, good lake views, big hotel, big restaurant and effective seating plan by staff, you don't need to wait long to get seated, good clean public bath areas, friendly front desk and car parking staff. Con: non existent WiFi, they don't implement password so they run out of IP addresses and guests can't connect, all three days we could not connect to the hotel WiFi, same food spread every meal, frozen or canned fruits served, gaudy room deco (needs updating badly!), a lot of walking as rooms are far from the elevators, only the public onsen bath is good, all the rest of the amenities must oay extra, there's a ******* looking abandoned house opposite the hotel."