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"👍🏽Pros: - Free shuttle bus to and for Sapporo station - A variety of complimentary tea bags in the lobby - Public bath is awesome! There are 7 kinds of baths. My favorite one is the open bath, where I bathed when it was snowing. What a extraordinary experience. - Dinner and breakfast are buffet style. Many options and food is yum. - Some reviews mentioned that the facilities/room seemed old, but I found the vintage Japanese-Style room comfortable and great. I really enjoyed the stay! - There are 2 massage chairs next to public bath. 👎🏽Cons: - Not many staffs speak English so it's a bit difficult to communicate. It took a while for the front desk staff to find our bookings. - Private bath is not worth it. It's a waste of money. - Needs to put up signs about the etiquette of using public bath. When I took a shower in the public bath, the Korean group all showered while standing and kept splashing. They chatted loudly and shouted at each other. One of them even kicked water in the bath......"

"Visit again the next year Suitable for those who like taking pictures, playing tricks, or taking a bath. The restaurant has a game area There is also a paid game area in B1. It is not expensive and there is a fee to enter. You have to take off your shoes. Rock Climbing Ball Pool Swing Maze It is recommended to stay for 2 nights so that the children can have enough fun The room type that I stayed in last year was a bit older because it was barrier-free. Staying in a double room this time is relatively novel, with a large space and a small living room. My favorite hotel, food and facilities Delicious and diverse ingredients The children’s food section is very unique It is worth taking children and elders to go There are small activities in the hotel. Even if you don’t understand Japanese, you can participate in the bingo game. If time permits next year, I will visit again"

"Everything looks accurately to photos. Beds are comfy enough Breakfast and dinners are surprising good especially for those who like Japanese style crusine Outdoor bath during winter is a must try Difficult access using public transport. Good choice for self driven group"

"A really great hotel. Before arrival, the hotel contacted us through Trip.com's international customer service to confirm our check-in time, transfer requirements, and any dietary restrictions or allergies. All arrangements were made in advance. Check-in was very smooth, and communication in English was flawless. The hotel's decor was wonderfully atmospheric. The private onsen in the room was incredibly convenient and enjoyable, with the option to use the public bath as well."

"For just one night, I chose the most affordable hotel in Lake Toya. I wasn't expecting much, but the room was clean. The receptionist spoke good English and was very polite. The public baths were also okay."

"這是目前我在日本住過最滿意的房子。無論大小、設施和環境都屬於一流，有種在新西蘭的感覺。 環境：距離洞爺湖商業街2公里左右，步行有點距離，非常安靜，周圍是零散的居民房。就是半夜在屋外有點害怕。 服務：萬世閣拿鑰匙，退房直接把鑰匙放在別墅即可，10點退房比較令人困擾 設施：資料顯示23年開業，但裏面設施明顯不是新的，有些年頭，但保養得非常好，用的東西都非常高級，廚房的洗手池做工特別好，微波爐、烤箱、茶具餐具電磁爐什麼都有，尤其是整個温泉，更衣室，淋浴都有，感覺是有錢人給自己設計的度假屋，後來再賣給了萬世閣。 地理位置：步行5分鐘有便利店。但出出入入如果不是自駕，不太推薦"

"The room on the first night was very good, and I didn't want to change rooms. But my order was for a four-person room for the second night (there were only two of us staying), so I had to check out first and then check in to another room. I communicated with the hotel customer service in English on Ctrip, and the response was very fast. But I was notified that I had to check out at 10 o'clock and check in to the new room at 4 pm. During the day, we went to Lake Toya and took a boat around the lake. There was an island in the lake, surrounded by snow-capped mountains, especially Mount Yotei, which was very beautiful. I also went to the Volcano Science Museum and watched the film commentary, which detailed the scenes before and after the two volcanic eruptions of Mount Usu in 1977 and 2000, the changes in the surface and the formation of hot springs (earphones were sent with Chinese explanations). It was 17:30 when I returned to the hotel, and I opened the email to check the new room number and door code. I was shocked after opening the door! The room is really big. There is a bedroom with two 1.5-meter beds (see Figure 2, we didn't use this room), and a room connected to the living room, which also has two 1.5-meter beds. Although the room is big, it is very warm and not cold at all, thanks to the powerful heater (see the last second picture). There are two large windows in the living room. In the morning, the sun shines directly on the bed and the dining table. Eating breakfast in the sun makes me feel sunny. The kitchen utensils are very new and more complete than the twin room last night. There are rice cookers and coffee machines. The dining table is very long and can accommodate 6 people. The smart toilet is also very warm. I really want to stay here and not leave. Before leaving, I would like to give the hotel three small suggestions: 1. The washbasin is low in height and needs to bend over to use it. The washbasin mirror is very mini and very high. When I stand on tiptoe when combing my hair, I can't see it (see Figure 8). 2. The bathroom is a bathtub. Can a shower base be added to the wall in front of the bathtub? Because we are all used to taking showers (see Figure 12). 3. The fully automatic washing machine is very good, but I couldn't find any detergent. I bought some detergent at 7-11 (see Figures 9 and 11) and washed a few pairs of fleece pants. The room temperature was high, and the clothes were all dry in the morning, which was great for us who still had to travel for more than ten days. When checking out, you can leave by flipping the sign on the door. With our luggage, we walked five minutes to the station and rushed to our next stop - Hakodate. Goodbye!"

"Overall, everything that doesn't concern your room and food is pretty nice - the location is good, the view is fantastic, the lounge is spectacular. However when it gets to service and your room, it is poor. As you can see on the photos, the room is old and there is mould left there. The staff do not take notice even when I asked for a change of room. Furthermore, the drainage will smell in your bathroom. The wifi is also poor and you get faint signal not just in your room but also in the restaurant. The service overall was poor, with the service during the buffet very mixed, with a combination of junior staff guiding you to wrong places and the manager ordering you about without a level of courtesy. This is a place to visit once, and not go back. There are others along the lake that are worth trying out."