Guest User
June 19, 2021
In a nut shell: a very disappointing stay that I wouldn’t repeat. I had high expectations given the good reviews. I stayed solo in room 6 (suite, top floor, two flights of stairs) by myself for two nights as a birthday treat. Plus points Location excellent. Great terrace l. Bed and shower were great. TV size good. Toiletries fine. Minibar is free. tea and coffee making facilities in room. Staff approachable, friendly and but not very good at responding to a bit of negativity. For example, I was asked how I I slept and I was honest and said that I didn’t sleep well because of the heat. And was promptly asked If I had put the airco on. Well, of course I had but having that whirr on the whole night and breathing in airco air is not quite my idea of pleasant. My breakfast order of scrambled eggs without bacon (I am a vegetarian) came with bacon and when unmentioned it, the waitress said that she thought I wanted it and left, returning minutes later with the same plate minus the bacon but lots of grease instead. Terrible presentation of food! And a disappointing breakfast on my last day While I couldn’t hear the terraces and bars in my room for the most part, I wouldn’t recommend the hotel for those who are looking for peace and quiet in the hotel room in the evening. After 10pm, everything was closed due to the current COVID rules but I have no idea how that would work out once the rules change. Minus points Room size misleading. I booked a suite thinking I could maybe work a little in the room, but the seating area is a small table and two chairs. Just enough space to fit a laptop and a cup of coffee. There were two very small windows in the living area so no view. It all felt a bit claustrophobic. I did ask them to check I was actually in a suite and was told that I was indeed in a suite; larger royal suites are across the road. I can only imagine how boxy the deluxe rooms are. Low beams mean that taller guests may have to stoop in the room. And the bathroom and toilet are open plan i.e. no door so no privacy. This might be an issue for some guests. Shame these points are not mentioned in the site. Also housekeeping store towels etc. in a sort of room right next to the suite, so you can hear everything they say to one another and any times the doors are unlocked and locked or someone comes up the stairs. Above room 6 there is also a room. I could hear people walking around around above me. Room was also warm which I expected given the weather. Although the air conditioning worked well, I don’t think it would be very healthy to keep it on all night. So, I didn’t but I woke up a few times in a sweat. Tip: call beforehand and ask questions on room location and room size before booking. I wish I had.