Riad Fes - Relais & Chateaux

We did a tour of Morocco. We stayed in many remarkable places. You should read the entire sequence of our reviews. We got amazing service at every accommodation we stayed at in Morocco. Funny thing here. As our driver approached Riad Fez, he called ahead to alert them that we were approaching. The hotel asked how much luggage we had. He told them that we had one backpack and one small bag. The hotel responded, “that is not possible, they are in the Royal Suite.” But our driver assured them that we are unusual guests who travel extraordinarily light. This was the most opulent room we had in Morocco other than Royal Mansour in Marrakech. All the rooms in our suite were huge.

My wife and I stayed at Riad Fes for two nights during a 10-day trip to Morocco and we wish we would have spent more time there. The room was fantastic, the service was top notch. Everything about this hotel felt relaxing and was of superior quality. The restaurant was terrific for breakfast and dinner, and the rooftop bar has wonderful views. Highly recommend staying here.

The property looks beautiful by the website, instagram pages and so on. Therefore I’ve tried to book there and after sending several emails I never get ANY SINGLE ANSWER. So I’ve tried with the chat of the instagram page.. SAME! Not a single answer! I’m an hotelier as well… and if these are the premises, I think it’s a shame. Especially for a relais and chateau, the standard reply for an email shouldn’t exceed 24hrs.. and there MUST BE a reply!

It was a shocking experience from start to finish, and I would certainly not recommend this riad to stay in. And nor would I recommend Mr and Mrs Smith to book through. I cancelled the trip plenty of time before the trip and requested that I be provided with a refund or an exchange, but neither forthcoming.

During our three-day adventure in Marrakech, we had the privilege of staying at La Mamunia, a renowned resort celebrated on Netflix's "Inventing Anna." From there, our journey took us to Fez, a city that held mysteries and excitement for us. With anticipation and a keen desire for an authentic experience, we chose to stay at Riad Fez, a member of Relais & Chateaux. Our arrival in Fez, close to the stroke of midnight, was met with a delightful surprise: the hotel had arranged a complimentary driver for us. The initial moments, involving a drop-off at a parking lot and a walk through a narrow alley led by a hotel staff - Mouad with a wheelbarrow for our suitcases, felt like a scene from "Homeland" — uncertain yet thrilling. However, any unease dissolved the moment we stepped into the Riad and were greeted by Anass, whose warm smile and polished demeanor assured us we had made the right choice. The Riad's beauty was immediately apparent, with its elegant architecture and a secluded room that promised privacy and serenity. Anass and his team, including the incredibly accommodating concierge service, were pivotal in enriching our stay. They adeptly handled our queries, seamlessly arranged dining reservations, and ensured our transportation to various restaurants, some of which included a charming walk escorted by a porter or a convenient pickup service. The personal touches didn't stop there; my husband and I indulged in relaxing massages from Hanau and Raga, both of whom provided exceptional service. Under the watchful eye of General Manager Nicolas Grau, the dedication to excellence was evident. Anass, Anwar, Hiba, Zahra - front desk, Sufein, Hanane, Anour - server at breakfast and the rest of the staff went above and beyond, making every interaction memorable. The rooftop terrace offered breathtaking views, adding to the allure of Riad Fez. Zakaria was really helpful with our bags. Located adjacent to the medina, the Riad’s location was ideal for exploring the heart of Fez. Thanks to Anass's meticulous planning, our exploration was worry-free and thoroughly enjoyable, with special mention to Mariam for her guidance in navigating the intricate maze to the Riad. This hidden gem, once discovered, revealed a sanctuary of peace and luxury. Our departure from Riad Fez was bittersweet, marked by the genuine warmth and professionalism of the staff. Our stay was not just a visit but a journey into the heart of Fez, accentuated by impeccable service and a deep sense of belonging.

I can’t imagine a better place to stay in Fes…or most anywhere. The Riad is beautiful, clean and very well maintained. The staff, from the moment we walked in the door, were all exceptional. Meals were authentic and delicious and again, the staff was flawless. The rooftop bar has a beautiful view of Fes and people staying elsewhere came for its uniqueness. April is a great time to be there as the days warm and evenings cool. We were there for 4 nights and would highly recommend the Riad.

One of the most beautiful accommodations I have ever stayed in! The rooms were also really comfortable however, for the price it was hard to justify especially when comparing to all the other riads we stayed in with incredible service and hospitality and what we thought we were paying for. There seemed to be a lot of internal miscommunication which resulted in a lot of confusion for everyone. We booked the romantic package which did not appear to be communicated to management when we checked in. We had to remind them and they had to go back and check their bookings/emails. This package included alcohol (at check in and dinner) which they could not serve as it was Ramadan (which we were ok with we just wish we didn't pay for it already and they communicated to us in advance). The spa was also included in our package and was mostly amazing but the hammam steam room they put us in didn't work and we sat in a hot room for 20 minutes unbeknownst to us that it should be steaming so then they cut the 50 minute massage short so we could steam for the proper amount of time. The pick up from the car rental place was very seamless and this was in a really easy location to get to on the edge of the Medina. I probably would not stay here again as the staff seemed a little confused and we are not pushy to get our way and felt like we were being a bit nickel and dimed throughout.