The Westin Excelsior, Florence Reviews

The location is strategic, the scenery is pleasant, and travel is convenient; the breakfast is delicious and rich, and the service at the front desk and restaurant is warm and thoughtful.

Facilities: good Health: good Good environment good service Good location and good view

The service was extremely poor. The fire alarm rang at 5 o'clock in the morning and lasted until nearly 8 o'clock. The hotel did not explain or apologize. There are a lot of people at breakfast, and there is almost no service. The house is super old. The penthouse suite has a good view from the terrace, but nothing else. I feel that the overall hotels in Italy are very poor. The price is still very expensive.

Good service, clean rooms

Nice hotel

very very happy

I had a wonderful stay at The Westin Excelsior hotel. The rooms were beautiful, service was excellent, and the staff could not have been more friendly and helpful!

Very overpriced compared to other hotels we stayed at in Italy on the trip with less amenities.

We loved being right next to the Arno River. It was an easy walk to the Oltrarno area and just as easy to get to the main sites of the city. Our room was surprisingly large, but the windows were placed oddly high so that we could only look out of one of them from a small set of stairs if we tiptoed. The views from the rooftop bar were magnificent! We'd stay here again.

Great traditional hotel. Lovely location on the Arno. A service

Everything was great about this property except it was a little to old and dark for my taste.

Liked location, view. Disliked staff and service

The location is great, is elegant and very quiet rooms, I enjoy the view from my balcony

Bar service was limited to roof top bar and restaurant, lobby area lacked bar service for quite meeting.