Guangzhou Baiyun Julong Subway Station Atour Hotel Guest Reviews
4.9/5
Perfect
562 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.9
Amenities4.8
Service4.9
Cleanliness4.9
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All reviews(562)
Positive reviews(561)
Reviews with photos/video(61)
Friendly front desk staff(43)
Easy to get around(36)
Quiet & comfortable(33)
Large rooms(32)
Delicious breakfast(31)
Close to metro(20)
Perfect for business trips(15)
Nice shower(12)
Negative reviews(1)
Guest User
Elegant Queen Room
Stayed in Dec 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 11, 2025
Great location, near to metro station. Friendly staffs and good housekeeping and hospitality
Response from Property: Thank you very much for the 5-point praise from Duoyou. Your recognition is Duoer's motivation and goal. Duoer believes that guests are family members, and every time you stay, it feels like returning home. The care, consideration, care and warmth for family members are the most sincere gifts that every Duoer gives to you. Please believe that whether you are on a business trip or traveling, Atour must be your best choice. I also look forward to your next experience. Duoer will definitely give you a perfect experience and welcome you home at any time! ! !
Lengyi
Elegant Queen Room
Stayed in Oct 2024
Business travellers
9 review
5.0/5
Outstanding
Posted on Nov 17, 2024
Very friendly and good service staff, room spacious. Clean and 2 min walk to MRT station.
Response from Property: 非常感謝朵友5分好評哦。您的認可是朵兒前進的動力和目標,朵兒信奉客人為家人,讓您的每一次入住都像回到家一樣,對家人的關懷,體貼,照顧,温暖,是每位朵兒送給親最真誠的禮物。請相信不論您是出差還是旅行,亞朵一定是您的不二之選。也期待您的下一次體驗,朵兒一定給您一個完美的體驗 隨時歡迎您回家!!!
Aloy Lau
Elegant Queen Room
Stayed in Jan 2025
Business travellers
5 review
4.5/5
Great
Posted on Mar 3, 2025
Rooms was modern and great
Response from Property: 沒有得到您5分的肯定朵兒很傷心哦~朵兒會一直努力做到更好!衹為給您帶來更好的入住體驗,請相信我們朵兒會不斷改進,越做越好的,感謝您一如既往的支持。朵兒期待着與您的下次相遇,會有給您帶來不一樣的驚喜呦
Guest User
Superior 2-bed Room
Stayed in Nov 2024
Business travellers
87 review
4.5/5
Great
Posted on Jan 26, 2025
Great location. Very convenient.
Response from Property: 沒有得到您5分的肯定朵兒很傷心哦~朵兒會一直努力做到更好!衹為給您帶來更好的入住體驗。酒店毗鄰廣州白雲站,一樓便有地鐵口,交通便捷,四周有各色餐飲,生活便利,非常感謝您的選擇和肯定。朵兒期待着與您的下次相遇,會有給您帶來不一樣的驚喜呦
Guest User
Superior 2-bed Room
Stayed in Jun 2024
Other
3 review
5.0/5
Outstanding
Posted on Jul 19, 2024
goooooooood
Response from Property: 咱們的是新開業的酒店,有豐盛的自助早餐,24小時健身房和洗衣房,充足的停車位,毗鄰白雲站和聚龍地鐵站。我們一定會再接再厲,提供更好的服務
Greene
Elegant Queen Room
Stayed in Mar 2025
Business travellers
1 review
5.0/5
Outstanding
Posted on Apr 8, 2025
The service was very good and considerate. Because I left early in the morning, they helped me prepare breakfast. The front desk lady was very enthusiastic and patiently answered all my questions. She could help me solve small accommodation problems perfectly after 23:00 at night. The service was in place and the accommodation was safe. I would stay here again if I had the chance.
Original TextTranslated by Google
Response from Property: Dear Duo friend, hello, we are so happy to see your comments! You said "satisfied", which is the greatest affirmation for us. We will continue to maintain this enthusiasm and professionalism, so that every time you stay, you will feel like coming home. The care, consideration, care and warmth for family members are the most sincere gifts from every Duoer to you. Thank you very much for your support and trust!
MW DC
Superior 2-bed Room
Stayed in Feb 2025
Family
13 review
5.0/5
Outstanding
Posted on Apr 2, 2025
The hotel is located at Exit E of Julong. There is a passage leading to the hotel when you go up to the ground and enter the shopping mall! Very convenient! The room was clean and hygienic! Good sound insulation! It takes 20 minutes to get to Yongqingfang by taxi👍👍👍
Original TextTranslated by Google
Response from Property: Thank you very much for the 5-point praise from Duoyou. Your recognition is Duoer's motivation and goal. Duoer believes that guests are family members, and every time you stay, it feels like returning home. The care, consideration, care and warmth for family members are the most sincere gifts that every Duoer gives to you. Please believe that whether you are on a business trip or traveling, Atour must be your best choice. I also look forward to your next experience. Duoer will definitely give you a perfect experience and welcome you home at any time! ! !
Guest User
Elegant Queen Room
Stayed in Feb 2025
Business travellers
11 review
5.0/5
Outstanding
Posted on Mar 16, 2025
The front desk service is very good and the environment is nice
Facilities: The facilities and equipment are good and the hygiene is very good
Environment: Good
Service: Good
Original TextTranslated by Google
Response from Property: Thank you very much for the 5-point praise. Your recognition is the driving force and goal of Duoer's progress. Duoer believes that guests are family members and wants to make every stay of yours feel like coming home. The care, consideration, care and warmth for family members are the most sincere gifts that every Duoer gives to you. Please believe that whether you are on a business trip or traveling, Atour must be your best choice. We also look forward to your next experience. Duoer will definitely give you a perfect experience and welcome you home at any time! ! !
Muyu·Justin
Elegant Queen Room
Stayed in Feb 2025
Solo travellers
41 review
5.0/5
Outstanding
Posted on Mar 6, 2025
Standard service as always. The room type was upgraded for the first time I stayed in this hotel. I stayed in the room at the top, which was quiet at night and the smart devices were very convenient to use.
Original TextTranslated by Google
Response from Property: Dear Duoyou, hello, we are so happy to see your comments! You said "the hotel is pretty good", which is the greatest affirmation for us. We will continue to maintain this enthusiasm and professionalism to provide you with a more perfect accommodation experience. Thank you for your support and trust!
Guest User
Superior 2-bed Room
Stayed in Jan 2025
Travel with friends
37 review
4.5/5
Great
Posted on Feb 27, 2025
The room was big and clean. But there is a disadvantage that the basin for washing hands and brushing teeth is outside the bathroom. If two people share a room and one person is brushing his teeth, it will disturb the other person's sleep. The hotel breakfast is very rich, at this price, it is worth a try.
Original TextTranslated by Google
Response from Property: 沒有得到您5分的肯定朵兒很傷心哦~朵兒會一直努力做到更好!衹為給您帶來更好的入住體驗,請相信我們朵兒會不斷改進,越做越好的,感謝您一如既往的支持。朵兒期待着與您的下次相遇,會有給您帶來不一樣的驚喜呦
CLS824
JiMu Twin Room (Screen Projection TV + Mini Fridge)
Stayed in Jan 2025
Family
6 review
3.5/5
Posted on Feb 23, 2025
No hot water! No hot water! No hot water! It's very important, so I said it 3 times! I stayed for two consecutive nights and there was no hot water. The water temperature was only not cold. I was very disappointed with Atour Hotel!
Original TextTranslated by Google
Response from Property: Dear Duo friends, we are very sorry for the inconvenience caused to you. We are deeply sorry for the hot water problem you reported. It is our fault that we failed to provide you with satisfactory hot water service for two consecutive nights. We understand that a comfortable stay is inseparable from the supply of hot water, and we are indeed disappointed that we failed to meet your expectations in this regard. We have reported your problem to the relevant department and immediately took measures to inspect and repair it to ensure the normal operation of the hot water system. At the same time, we will strengthen daily maintenance and inspections to prevent similar incidents from happening again. Once again, we sincerely apologize for the inconvenience caused to you and thank you for your feedback. It is with your valuable opinions that we can continue to improve and provide better services. We hope that you will feel our improvements and changes when you visit us next time.
Guest User
Elegant Queen Room
Stayed in Jan 2025
Travel with friends
57 review
5.0/5
Outstanding
Posted on Feb 14, 2025
The room is spacious, bright and comfortable, the bathroom facilities are complete, the front desk service attitude is very warm and thoughtful, the underground garage is convenient for parking, and the subway station is right next to the door.
Original TextTranslated by Google
Response from Property: 非常感謝朵友5分好評哦。您的認可是朵兒前進的動力和目標,朵兒信奉客人為家人,讓您的每一次入住都像回到家一樣,對家人的關懷,體貼,照顧,温暖,是每位朵兒送給親最真誠的禮物。請相信不論您是出差還是旅行,亞朵一定是您的不二之選。也期待您的下一次體驗,朵兒一定給您一個完美的體驗 隨時歡迎您回家!!!
Zulongcheng
Elegant Queen Room
Stayed in Jan 2025
Family
5 review
5.0/5
Outstanding
Posted on Feb 10, 2025
The facilities are complete and new, the room is clean and sanitary, and the hot water is good! Convenient parking, good reception service at the front desk! There are many specialty restaurants in the shopping street downstairs, which is convenient for eating and staying! Close to the subway, half an hour to Beijing Road, no need to drive in traffic jams.
Original TextTranslated by Google
Response from Property: 親愛的朵友,很高興看到您的好評,能幫到您朵兒已經很高興了,同時咱們是新開業的酒店,有豐盛的自助早餐,24小時健身房和洗衣房,充足的停車位,毗鄰白雲站和聚龍地鐵站。附近也有很多家豐盛的飯店,朋友相聚,家人聚餐的不二之選,我們也會再接再厲,提供更好更優質的服務,期待您的下次入住。
Dzhizhid
Superior Queen Room
Stayed in Dec 2024
Couples
2 review
4.8/5
Amazing
Posted on Feb 23, 2025
The environment is very good, very clean, and the decoration is also very unique. The lobby is very good for taking photos. The front desk staff is gentle and considerate. The room is very comfortable, the bed is very comfortable, and the cleaning aunt is also very warm. The location is very close to the subway station. It is very convenient to walk through the lobby on the first floor. The breakfast is also very rich. It is really good. I came to Guangzhou to play during the Chinese New Year and stayed here for 14 days. Going back to the hotel every day is as comfortable as going home. I will stay here again when I come to Guangzhou in the future
Original TextTranslated by Google
6/7
Response from Property: 非常感謝親愛的朵友的點贊與認可,真是字字珠璣,看得我們都心花怒放啦!環境乾淨、裝修有特色,這都是我們用心打理的成果,能得到親的肯定,比吃了蜜還甜呢!前台的小夥伴温柔貼心,那可是我們的金字招牌,看來親是親身體驗到“賓至如歸”的感覺啦!房間舒適、床鋪柔軟,這都是為了讓每一位旅客都能有個好夢。打掃阿姨也是我們的寶藏員工,熱情又細心,看來親也感受到了她的滿滿心意哦!地理位置超便利,地鐵站就在樓下,出門就能“説走就走”,確實讓出行變得更加輕鬆自在。早餐豐盛多樣,也是為了讓大家能元氣滿滿地迎接新的一天!感謝親選擇我們,住了整整14天,真是把酒店當成了第二個家。以後來廣州玩,記得還要來我們這裏哦,我們隨時恭候大駕,繼續為親提供温馨舒適的住宿體驗!
Swn5619
Elegant Queen Room
Stayed in Nov 2024
Solo travellers
23 review
5.0/5
Outstanding
Posted on Dec 21, 2024
Thank you very much to Baiyun Julong Atour Hotel. The young lady at the front desk was very kind. At three o'clock in the morning, I called the front desk to ask because my clothes were missing. The young lady on duty at night heard my anxious mood and quickly comforted me. I asked to help me check the surveillance system, and because I forgot to pick up a pair of earrings left behind when I checked out, I called the hotel. The guy at the front desk contacted the room attendant to help me find them. He was very patient and caring. I give them a thumbs up.
Original TextTranslated by Google
Response from Property: 親愛的朵友,很高興看到您的好評,能幫到您朵兒已經很高興了,同時咱們是新開業的酒店,有豐盛的自助早餐,24小時健身房和洗衣房,充足的停車位,毗鄰白雲站和聚龍地鐵站。附近也有很多家豐盛的飯店,朋友相聚,家人聚餐的不二之選,我們也會再接再厲,提供更好更優質的服務,期待您的下次入住。