Yuexiangjia Apartment (Guangzhou Xiaobei Metro Station)

Very good hotel. I like it very much. Good. Very good. Very good service.

I stayed one night on January 16th and left my headphones behind. I quickly contacted the front desk the next day and added a picture confirmation via WeChat and the cleaning staff. At that time, I clearly said, "Please save it for me and pick it up in a few days." "As a result, I stopped by today and searched confusedly at the front desk for a long time. In the end, not only could I not find the item, a girl at the front desk said with a very arrogant attitude: "The relevant person is home and it is inconvenient to call. Wait until the person comes back and finds it and then mail it to me. ", I said: Whether you are going home or leaving your job, why is it inconvenient to call and ask where your things are? Will all the items lost by customers disappear with the wind if this person doesn't come back? Is it so difficult to honestly tell the guests that they can’t find it, and to sincerely explain your management mistakes? What a garbage management, terrible front desk.

1. On the night of check-in, I found that the sheets and pillowcases were dirty, with stains, hair and sleep marks on them, which means that the sheets and pillowcases were not changed that day. But I told the front desk and they immediately replaced it with a new one. 2. Sound insulation is poor. At eight o'clock the next morning, the sound of the cleaning lady washing cups in the next room could be heard clearly. The two cleaning lady started chatting from the first room to the last room. The whole corridor is full of noise while sleeping, it is really uncomfortable, the cleaning aunt takes her grandson to work, runs around in the corridor and keeps calling grandma... 3. I booked a room for two nights, and the front desk confirmed the information so-so. On the first day, I asked me if I wanted to check out or continue my stay. The card was only used for one day, but when I came back at night, I couldn’t open the door and ran down to reactivate. Card, the experience is really uncomfortable

Overall quite satisfied. The location is relatively close to the subway station, and the facilities in the house are relatively complete. I only booked it because of the washing machine. The front desk is also very talkative, and the room change is also very cooperative. But there are two things that I am not satisfied with. The first is that the windows in the house are relatively small, and there are few opportunities for direct sunlight; the second is that the bathroom in the house I live in is very smelly at night, it should be the floor drain or the sink or The seal of the toilet is not good, it is really smelly, I will not enter the toilet unless I can, the exhaust fan is always on, I hope it can be repaired quickly.

I feel that the room is very big, the big bed is comfortable to lie on, and there is a washing machine for washing clothes