Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Oct 29, 2025
susan ᐝ
After Sintra was ”abused” and went to Lisbon to rest, this hotel proved to be a good choice. The location is excellent, there are many shops and restaurants around, and it is very convenient to walk to the river and arco Augusta. The room is spacious, the various additional services provided by the hotel are superb, and I feel like I am back to the domestic hotel, such as drinking water and snacks in the lobby. The hotel also provides free breakfast to the room! The gym on the first floor is also a feature, and the surrounding environment is a Roman ruin! Special thanks to Mr. Nuno from the concierge for quickly arranging a comfortable car for me and a professional driver to safely deliver me to the concierge when I left the hotel to go to the concierge for the day I was forced to give up the pre-booked uber (the driver asked to cancel the order to pay in cash), Also very warmly recommended to me the restaurant he took his family to. In short, the four-night stay was very good and the hotel service was in place.
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Price per night from:PLN 1,251
Posted on Mar 26, 2025
Guest User
The room had a nice, relaxing atmosphere. I had requested a room with a bathtub, and had checked in advance which rooms had a bathtub, but unfortunately there were none available on the day, so I ended up with just a shower, which was disappointing. Other than that, it was very good.
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Price per night from:PLN 1,370
Posted on Apr 16, 2026
Guest UserIt was simply incredible! Best hotel and service ever. And I've traveled a lot. Thank you and keep up the excellent work.
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Price per night from:PLN 814
Posted on Mar 13, 2026
Guest UserWe had a pleasant stay at Masa Hotel spa combo grande collection .The breakfast was really nice and great way to start your day, and the amenities were excellent — guests can use the spa, gym, sauna, and bath facilities, which made the stay more enjoyable. Although the location is a bit far from some of the main attractions, it is still reasonably convenient since they can be easily reached by metro.
Cleaning was generally okay, but the shower drain in our room was not working very well, which was a bit inconvenient.
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Price per night from:PLN 384
Posted on Dec 31, 2024
Dill Chen
The hotel is clean and meets standards of Iberostar hotels if you’ve been to other ones, with pleasant scents in the lobby. Used the gym but it was small, with necessary equipments so was okay. Didn’t try spa but you’d have 1 hour free access if book in advance.
Service was relatively low-levelled throughout the stay. First night of arrival, there weren’t sleepers in the room and surprised that slippers at the reception were out of stock.
Second morning I was made to wait in front of the restaurant to have breakfast, with loads of available tables inside, which were not cleaned up on time. The staff didn’t maintain the queue in a good way, the line was cut in by two groups of guests, and there was even one group going straight into the restaurant, with the staff not noticing this or explaining to us. No caring was shown verbally for our waiting outside of the restaurant.
Third morning was told that there’s no breakfast booked with the room, but it turned out that the staff put wrong room numbers on the system when checking. The staff guided us to a table without cutleries prepared.
Reception staff were friendly yet not showing the best quality of service if the hotel is 5-star. Response time could be shortened.
Restaurant service was terrible given the above. No apologies made for the situations mentioned.
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Price per night from:PLN 882
Posted on Aug 16, 2025|King Suite With River View
Anonymous User
The family room was very spacious, essentially a two-room suite. While the hotel felt a bit dated, it was impeccably clean and well-maintained. The breakfast was delicious, especially the pastries. The croissants, in particular, were perfectly crispy, soft, and flaky – truly outstanding! I'd even call them the best croissants of my life! It's a bit far from the city center, but the metro is very convenient, and Bolt rides in Portugal are quite affordable. The first picture shows the sunset from our hotel balcony, offering views of the North Atlantic.
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Price per night from:PLN 451
Posted on Jun 1, 2025
Guest UserOverall great stay. It was a comfortable experience in a spacious room compared to a typical hotel room. Only downside is that it is bit further away from the city center so bit additional travel was required, but for the price and comfort I did not mind it. Only thing I wish they had was washer/dryer.
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Price per night from:PLN 353
Posted on May 18, 2025|Superior Studio
Guest UserOverall, location is good, quiet and easy to get into central area via tram/bus/uber. Kitchen facilities inside the studio are useful and cleaning service is provided to change towels.
Areas of improvements needed:
- No arrival instructions were provided, even when asked prior to arriving. This left us hanging outside the building as we had no access code to enter.
- Dirty dishes were left inside the dishwasher when we arrived
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Price per night from:PLN 413
Posted on Jun 7, 2026
Guest UserOur go-to hotel in Lisbon. It's well-located (near Campolide and Sete Rios), the front office staff are excellent, the restaurant is very pleasant, and the beds are super comfortable, both in the suites and standard rooms. This is where our son learned to walk in 2024, and where we'll always return whenever we're in Lisbon.
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Price per night from:PLN 523
Posted on Dec 13, 2025
Xiaolangalex
I stayed in an executive room for four days, then switched to this standard king room, which felt like a better fit. The hotel's location is excellent, not far from the school and shopping street, and the surrounding amenities are also great.
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Price per night from:PLN 399