Sofitel Haikou Reviews

Myself and my girlfriend spent only 1 night at the Sofitel. Even in this short period of time, our stay was a memorable one. Starting from the warm welcome at the lobby area on the 1st floor with luggage assistance, until our departure from the same place when the kind Concierge staff assisted us get a transfer to the train station while we were not able to do it (didi) due to the business generated by the Chinese New Year. At the Front Desk, Echo welcomed us with a warm sincere smile and showed a high level of confidence and product knowledge while highlighting the hotel facilities. Moreover, she went above and beyond our expectation when she recommended the hotel restaurant and few dishes when she heard my girlfriend telling me she is hungry. Another memorable experience was our SPA trea**ent where the staff were very friendly and professional. Overall, the hotel feels very new with, the location is great and the level of cleanness is very satisfactory. We will defiantly return to Sofitel if business or leisure will bring us back to Haikou.

Very nice hotel with good location. Up to the Sofitels standard I use to stay. friendly staff who made the effort to speak english with us. will definitely come back.

I received an upgrade to a beautiful room - thank you. The food is amazing, and I enjoyed the spa too!

Great hotel, really good breakfast, new, modern and very clean. There were, however, 2 problems. We asked for interconnecting rooms before arrival and the hotel stated this would be okay. When we arrived, we were told interconnecting rooms were not available, which was a little frustrating. Also, the hotel is non smoking, but a number of guests ignored this and were smoking at the buffet dinner or in their rooms/public areas. Disappointingly some staff ignored the fact guests were smoking and did not take any action to stop them. Hence my lower rating for service. That said our rooms were lovely and the overall experience was very good.

Location was not bad. Breakfast was not bad, but good air circulation system. We had to change our room because the room really stink. Staffs were still helpful enough to change us to better room.

I would expect better from an international hotel. I speak English and Chinese as I am bilingual and am unable to order off of Sofitels late night menu. I get a confused reply from the customer service manager about what I am talking about. I ask for a manager who is also confused about their advertised late night menu. I then proceeded to tell them about my disappoin**ent at which point I have to go down, in my pajamas, to the first floor (to which the lobby is on the 35thfloor) to relieve my McDonald’s which I hate eating

Good view and comfortable stay

A modern hotel that uses smart high technology and is worth staying in. The room is big and the bed is comfortable. Overall very good. Although some unpleasant things happened along the way, the administrator listened patiently and dealt with things. It is recommended to stay here and I will consider staying there again next time I go to Haikou. Finally, thank you Sharon for seeing me off. nice location

Nice and clean hotel. There is TV programme displayed on the mirror in the bathroom. Pillow was too soft. Although they offer pillow selection, most are not available. Food options near the hotel are limited. Overall we did enjoy the stay.

I have previously stayed at the Sofitel in Haitang Bay a few times so am quite familiar with their style and service and I have to say Sofitel. haikou actually exceeded my expectations. Considering it is just in a tall building, they've done a very good job to give it a 'resort' feel. They've achieved this through really excellent customer service and with decent facilities. The rooftop pool is nice and has sunbeds around the side (not really visible in the photos). I always value a gym in a hotel and I am a lift weights alot and I would say this is one of the best hotel gyms I've been to that isn't an actual commercial gym. It has a good enough range of equipment for anyone who regularly goes to the gym. We also had the club access and the ladies who worked in the clubroom, Kristy and Shirley were excellent and very friendly and accommodating. The level of English was also very good and I also appreciated that reception allowed me to check out at 4pm at no extra cost, which is always a good representation of customer service. Would recommend if you want resort vibes in the middle of the city.

Best hotel ever in Haikou. The staff are super nice and welcoming. Highly recommended! Special thanks to Miranda, Cynthia, Melody, Wesley, Eric.

Fo regina and jerry good hotel nice.

The accommodations are very comfortable and the gym, pool, and sauna are very clean with nice facilities. The staff was one of the best parts of the stay as they went above and beyond to help me and make sure I was comfortable during my stay. The staff at the executive lounge, Grace, Sabrina, Sophie, Shirley, and Justin were extremely helpful. 佳佳(Amelie) from Reservations and Luke at concierge assisted me to be able to get to the hotel from the train station during the lockdown. John at the restaurant was very friendly and really has a heart to provide good service. Thank you once again to everyone at Sofitel Haikou.

Great hotel! Clean and the staff is excellent!