From the first moment on arriving, we were disappointed. There is space for 2 cars to park for check in in front of the hotel. Then $25 a night for parking across the street in an unsecured lot. Who pays $300 a night to drag their luggage across a street? The website clearly states a restaurant, otherwise I would never have booked here.. . it is my main criteria for booking, When I asked I was told it closed a year ago, then why is it still on the website? My irritation was ignored by the desk. The room was so cold, we cranked the heat up to 31C and the fan continued to blow cold air. When I called I was told to turn it off and they would bring up portable heaters. No, come and fix it. The technician came promptly and basically said the system was not working but he could turn off the cold air but could not fix the heat valve as ”his boss hadn't shown him how”. He would bring a portable heater. BTW I heard other guests complaining at breakfast about the cold. I would have cancelled my next night booking but that meant not having a room between noon and 4 PM, not exactly the point of staying two nights. The one, and only one, redeeming factor was the breakfast complimentary for us as gold Hilton Honors, otherwise $14 and $18. Our server was also very pleasant. Check out - the clerk was so unfriendly and dour, not even asking if we enjoyed our stay. This trip has undermined my faith in Hilton, as we have not had a good stay this year, and we have spend 10 nights in Hiltons.
108 Reviews