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"Food was lovely , clean well kept rooms not so great on checkout when the receptionist did not recognise trip . Com and advised we hadn’t paid despite us showing her confirmation of pre payment "

"We stayed in a deluxe garden room, which was spacious but ultimately disappointing given the high price point. The layout was awkward and not very user-friendly—there were no plug sockets near the bed to charge phones, and the room lacked air conditioning, making it uncomfortably warm and stuffy. To make matters worse, the window/door was broken, so we couldn’t ventilate the room without compromising security. Since it opened directly onto the golf course, guests and golfers were frequently walking past, which also raised privacy concerns. Unfortunately, the room offered very little privacy unless the curtains were drawn—however, the lighting inside was quite poor. Sheer or net curtains would have made a big difference. Surprisingly, for a 4-star hotel, the room lacked basic amenities: no mini fridge, no bathrobes or slippers, no face towels or facial tissues, and the bathroom toiletries were extremely basic. Even the ironing board was old and difficult to use. Staff did attempt to fix the door/window and provided a fan and extension lead, but these were temporary solutions at best. After some back and forth, we were finally upgraded to a better room, which made a big difference. On a positive note, the grounds, spa, food, and overall service were lovely. Just a word of advice: avoid booking the deluxe garden room—it doesn’t live up to expectations."

"Mr. Wu, the owner of the hotel, is very enthusiastic. Every morning, he prepares a delicious English breakfast for us. He will also introduce the attractions near me. Basically, any requirements can be raised. If you have a vehicle, you can park on the roadside or in the alley at the entrance of the hotel. It is very convenient and will not be issued a ticket like other hotels. If you want to be nearby, Mr. Wu will be happy to send you there."

"A great stay. Staff were lovely and super helpful. A problem with my room meant i had to switch, but staff addressed this as soon as possible. Pool was an added bonus as were the sauna and steam room. Will def stay there again when visiting Durham."

"The room is very clean, the facilities in the house are elegant and comfortable."

"We went to Seaham with the kids for the glass beach and this was cheap and really really clean which was very good plus the bedroom for us was ample. The food was just outstanding especially the ty restaurant X the kids loved it and the staff was friendly, helpful x thankyou 🥰 xx"

"Absolutely amazing, can't recommend enough and will be back again!"

"Very economical! It's very convenient to go anywhere, very clean room, good value for money"

"Very good, convenient for self-driving. Downstairs is a bar, which is good for a relaxing evening. It's just that the stairs are too narrow and it's inconvenient to carry the box up and down. If there are only ladies, please consider carefully."

"Very good experience Breakfast in the room only needs 5 pounds service charge. The hotel culture is well integrated with the local area. Durham deserves the title of the first, and the cost performance is very high at more than 1k. The room is very spacious, but the lighting is very dim, and the air conditioner makes strange noises due to the age of the hotel. It is recommended to book the western restaurant in the hotel, T-Bone is delicious."