The Ritz-Carlton, Hong Kong

The Ritz-Carlton, Hong Kong Reviews

The Ritz-Carlton, Hong Kong

No.1 Austin Road West (International Commerce Centre), Yau Tsim Mong District, Hong Kong, ChinaView Hotel Details
The Ritz-Carlton, Hong Kong
The Ritz-Carlton, Hong KongThe Ritz-Carlton, Hong KongThe Ritz-Carlton, Hong Kong
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Guest Reviews of The Ritz-Carlton, Hong Kong

9.4/10
Amazing
1375 review
Verified reviews
Location9.5
Amenities9.3
Service9.4
Cleanliness9.5
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All reviews(1375)
Positive reviews(1349)
Reviews with photos/video(431)
Nice sea view(103)
Delicious breakfast(93)
Convenient for shopping(58)
Great swimming pool(39)
Friendly front desk staff(28)
Luxurious(17)
Close to train station(11)
Delicious buffet(9)
Negative reviews(26)
Guest User
Deluxe Victoria Harbour King Room
Stayed in Apr 2025
Couple
10 review
10/10
Outstanding
Posted on May 28, 2025
One of the best hotels. Gorgeous views from a great height. Breakfast on the 103rd floor, gym and pool on the 118th floor. The price is high, but it's worth it for 1-2 days.
6/7
Response from Property: Dear Guest,Thank you very much for your review. I am happy to hear that you had an enjoyable stay with us at The Ritz-Carlton, Hong Kong! Our Ladies and Gentlemen always strive for excellence and deliver the highest standards of service to our valuable guests. We hope to have the pleasure of welcoming you back again soon.Yours Sincerely,Anas BencheqrounGeneral ManagerThe Ritz-Carlton, Hong Kong
Asj9111
Deluxe King Room
Stayed in Apr 2025
Family
4 review
10/10
Outstanding
Posted on May 16, 2025
Everything about Ritz Carlton Hong Kong is exceptional. From views, services and food 👍🏻. Highly recommended for anyone travelling to Hong Kong, definitely no regrets.
Response from Property: Dear Asj9111,Thank you very much for your review. I am happy to hear that you had an enjoyable stay with us at The Ritz-Carlton, Hong Kong! Our Ladies and Gentlemen always strive for excellence and deliver the highest standards of service to our valuable guests. We hope to have the pleasure of welcoming you back again soon.Yours Sincerely,Anas BencheqrounGeneral ManagerThe Ritz-Carlton, Hong Kong
ZacTan
Deluxe Victoria Harbour Suite
Stayed in Mar 2025
Family
28 review
10/10
Outstanding
Posted on Apr 22, 2025
Top notch. Had a wonderful stay over the weekend with the family. View from room was out of this world. Staff at hotel were super friendly and nice.
Response from Property: Dear ZacTan, Thank you very much for your excellent review. I am so happy to hear that you had an amazing stay with us at The Ritz-Carlton, Hong Kong! Our Ladies and Gentlemen always strive for excellence and deliver the highest standards of service to our valuable guests. We hope to have the pleasure of welcoming you back again soon. Yours Sincerely, Anas Bencheqroun General Manager The Ritz-Carlton, Hong Kong
Toni
Deluxe Twin Room
Stayed in Mar 2025
Family
69 review
10/10
Outstanding
Posted on Apr 11, 2025
The Ritz Carlton Hong Kong is in ICC building occupy the top floor. Theres mall, bus terminal, and MTR. So convenient. View to victoria harbour is amazing.
Response from Property: Dear Toni, Thank you very much for your review. I am happy to hear that you had an enjoyable stay with us at The Ritz-Carlton, Hong Kong! Our Ladies and Gentlemen always strive for excellence and deliver the highest standards of service to our valuable guests. We hope to have the pleasure of welcoming you back again soon. Yours Sincerely, Anas Bencheqroun General Manager The Ritz-Carlton, Hong Kong
Guest User
Deluxe Seaview King Room
Stayed in Dec 2024
Family
1 review
9.0/10
Great
Posted on Jan 31, 2025
Quite wonderful view, excellent service. But staff overlook my reservation remark.
Response from Property: Dear Guest, Thank you for sharing your experience with us! We're delighted to hear that you chose to stay with us. We sincerely apologize for the issue you encountered. Your feedback is valuable and we will address this with the concerned department. Our Ladies and Gentlemen always strive for excellence and deliver the highest standards of service to our valuable guests. We hope to have the pleasure of welcoming you back again soon. Yours Sincerely, Anas Bencheqroun General Manager The Ritz-Carlton, Hong Kong
JGS JG
Deluxe Twin Room
Stayed in Dec 2024
Business traveller
6 review
10/10
Outstanding
Posted on Jan 4, 2025
Very nice view and building . I like the hotel scents and also the shampoo, shower gel
Response from Property: Dear JGS JG, Thank you very much for your excellent review. I am so happy to hear that you had an amazing stay with us at The Ritz-Carlton, Hong Kong! Our Ladies and Gentlemen always strive for excellence and deliver the highest standards of service to our valuable guests. We hope to have the pleasure of welcoming you back again soon. Yours Sincerely, Anas Bencheqroun General Manager The Ritz-Carlton, Hong Kong
AroundtheWorld_xoxo
Deluxe King Room
Stayed in Apr 2025
Solo traveller
11 review
9.5/10
Amazing
Posted on Jun 17, 2025
Helpful staff, room is a bit outdated but well maintained. Location isn’t the most convenient unless you’re going to take a cab everywhere. (I’d expect you to though if this is your accommodation of choice.)
Response from Property: Dear AroundtheWorld_xoxo,Thank you very much for your review. I am happy to hear that you had an enjoyable stay with us at The Ritz-Carlton, Hong Kong! Our Ladies and Gentlemen always strive for excellence and deliver the highest standards of service to our valuable guests. We hope to have the pleasure of welcoming you back again soon.Yours Sincerely,Anas BencheqrounGeneral ManagerThe Ritz-Carlton, Hong Kong
Richard
Deluxe Victoria Harbour Suite
Stayed in Apr 2025
Business traveller
6 review
10/10
Outstanding
Posted on May 13, 2025
Very nice hotel and good location.. the highest hotel building in Hong Kong, can see a beautiful Hong Kong island from room hotel
Response from Property: Dear Richard,Thank you very much for your review. I am happy to hear that you had an enjoyable stay with us at The Ritz-Carlton, Hong Kong! Our Ladies and Gentlemen always strive for excellence and deliver the highest standards of service to our valuable guests. We hope to have the pleasure of welcoming you back again soon.Yours Sincerely,Anas BencheqrounGeneral ManagerThe Ritz-Carlton, Hong Kong
Guest User
Club Deluxe King Room
Stayed in Oct 2024
Travelling with friends
1 review
10/10
Outstanding
Posted on Nov 12, 2024
Always the best experience at the Ritz! Wonderful team of staff at the club lounge and room is meticulously maintained and spacious, can’t wait to be back again!
Response from Property: Dear Guest, Thank you very much for your excellent review. I am so happy to hear that you had an amazing stay with us at The Ritz-Carlton, Hong Kong! Our Ladies and Gentlemen always strive for excellence and deliver the highest standards of service to our valuable guests. We hope to have the pleasure of welcoming you back again soon. Yours Sincerely, Anas Bencheqroun General Manager The Ritz-Carlton, Hong Kong
Vanessa Sung
Deluxe Twin Room
Stayed in Jan 2025
Family
7 review
10/10
Outstanding
Posted on Feb 7, 2025
So good . Best hotel in Hong Kong .
Response from Property: Dear Vanessa Sung, Thank you very much for your excellent review. I am so happy to hear that you had an amazing stay with us at The Ritz-Carlton, Hong Kong! Our Ladies and Gentlemen always strive for excellence and deliver the highest standards of service to our valuable guests. We hope to have the pleasure of welcoming you back again soon. Yours Sincerely, Anas Bencheqroun General Manager The Ritz-Carlton, Hong Kong
Tom_staycation
Deluxe Twin Room
Stayed in Sep 2024
Family
27 review
10/10
Outstanding
Posted on Oct 21, 2024
⭐️⭐️⭐️⭐️⭐️ Our stay at The Ritz-Carlton, Hong Kong was exceptional! The highlight was the warm welcome from Ms. Bobo YIP at Reception and another wonderful lady staff member on the 9th floor. Their proactive engagement with my child made our experience even more special. Thank you for going above and beyond! Highly recommended!
6/7
Response from Property: Dear Tom_staycation, Thank you very much for your excellent review. I am so happy to hear that you had an amazing stay with us at The Ritz-Carlton, Hong Kong! Our Ladies and Gentlemen always strive for excellence and deliver the highest standards of service to our valuable guests. We hope to have the pleasure of welcoming you back again soon. Yours Sincerely, Anas Bencheqroun General Manager The Ritz-Carlton, Hong Kong
Guest User
Deluxe Seaview King Room
Stayed in Dec 2024
Couple
2 review
10/10
Outstanding
Posted on Jan 13, 2025
Stayed for one night at the end of our trip just to do something a little extra special. Was not let down in any aspect except for our bath plug didn’t work 100% so it was making a constant draining noise and took away the ability to relax. Ozone was exceptional and the best experience in the hotel, which was made extra special by the staff (especially the guest experience manager Adam) and I would highly recommend it to anyone. It was the one area of the whole hotel that I felt you could really let your hair down and just be you!!
Response from Property: Dear Guest,Thank you for sharing your experience with us! We're delighted to hear that you chose to stay with us. We sincerely apologize for the issue you encountered. Your feedback is valuable and we will address this with the concerned department.We're thrilled that you enjoyed your time at Ozone and Adam made your visit memorable. Our Ladies and Gentlemen always strive for excellence and deliver the highest standards of service to our valuable guests. We hope to have the pleasure of welcoming you back again soon. Yours Sincerely, Anas Bencheqroun General Manager The Ritz-Carlton, Hong Kong
Anonymous User
Deluxe King Room
Stayed in Jan 2025
Travelling with friends
27 review
10/10
Outstanding
Posted on Feb 25, 2025
It was a greats experience to stay with ritz carton , stunning view from hotel room.
Response from Property: Dear Guest, Thank you very much for your excellent review. I am so happy to hear that you had an amazing stay with us at The Ritz-Carlton, Hong Kong! Our Ladies and Gentlemen always strive for excellence and deliver the highest standards of service to our valuable guests. We hope to have the pleasure of welcoming you back again soon. Yours Sincerely, Anas Bencheqroun General Manager The Ritz-Carlton, Hong Kong
Guest User
Deluxe Seaview King Room
Stayed in Nov 2024
Couple
1 review
10/10
Outstanding
Posted on Dec 30, 2024
Everything was outstanding. Attention to detail, highest quality food, drinks and amenities. Above and beyond level of service.
Response from Property: Dear Guest, Thank you very much for your excellent review. I am so happy to hear that you had an amazing stay with us at The Ritz-Carlton, Hong Kong! Our Ladies and Gentlemen always strive for excellence and deliver the highest standards of service to our valuable guests. We hope to have the pleasure of welcoming you back again soon. Yours Sincerely, Anas Bencheqroun General Manager The Ritz-Carlton, Hong Kong
KA YEE CANNIE
Deluxe King Room
Stayed in May 2024
Family
1 review
10/10
Outstanding
Posted on Jun 20, 2024
Super recommended hotel to all of you! Their services is really 10/10 and staffs very very polite and professional :) Natie from Guest service dept she brought us to the room, and do room tour for us! And show us what is good in HK. She is very very professional & always show her smile to us , we will definitely be back again! Thank you and appreciated! And pls visit the indoor swimming pool , u will definitely love it VERY VERY MUCH!
Response from Property: Dear KA YEE CANNIE, Thank you very much for your excellent review. I am so happy to hear that you had an amazing stay with us at The Ritz-Carlton, Hong Kong! Our Ladies and Gentlemen always strive for excellence and deliver the highest standards of service to our valuable guests. Rest assured your kind comments have been shared with Natie. We hope to have the pleasure of welcoming you back again soon. Yours Sincerely, Anas Bencheqroun Acting General Manager The Ritz-Carlton, Hong Kong