The Ixian Grand & All Suites

I can’t rave about this place enough. Perfect destination if you’re looking for a romantic couples holiday. The staff provided 5 start service throughout our stay and were super helpful. The hotel itself was gorgeous. We paid a little extra for a spa bath and beach view which I would 100% recommend doing. There was a good variety of food - especially good for picky eaters like myself. The drinks were good and the beach/pool cannot be beaten. I saw many people complain about there not being anything within walking distance of the hotel. However it is only a 20 minute taxi journey to the old town costing around 13 euro and is absolutely worth the trip out. I must say this hotel is probably the nicest i’ve ever been to and absolutely worth every penny

From the moment we arrived we were treated well and wowed by the spectacular foyer and welcoming reception area. The check in was smooth and we were very kindly assisted to our room by a very pleasant concierge who graciously declined our offer of a tip, saying that it wasn't needed. We arrived late at night, after the restaurants had closed but they provided sandwiches and drinks to satiate us overnight. The staff were very pleasant and always greeted us with a smile. The all inclusive buffet was extensive and varied, so you could try something different from the available selection each day. (NB: I think if you were staying longer than a week you might find the overall selection repeats and you could feel a little limited). The cocktail were good and plentiful as was the ever smiling service. Our booking in the a-la-carte restaurant was a very pleasant evening indeed. The food was very tasty good quality and elegantly presented. My wife enjoyed the full 'Fabulous' facial and the spa staff were extremely pleasant. Shout out to Evi and Ausra for the exceptional warmth and friendship they have shown to us too. The local buses were easy to navigate to nearby towns or places of interest and there were taxis available for those more specific places. I would certainly recommend this hotel if you would like to kick back and enjoy quality nightly poolside entertainment, a great ambience, beautiful scenery and a great eating and drinking experience.

Our overall experience at this hotel was good and we would stay again. Unfortunately we picked up the bug that was going around and lost 3 days of our honeymoon. The hotel procedures for this were non existent. They should have encouraged people to wash hands/ sanitise as a minimum, but just dismissed the whole thing, even after people were throwing up the main lobby!!!!! I asked for a bowl / bucket for my wife but was given a carrier bag and told to call house keeping if she misses 🙄🤣 The older lady on reception was awful and would be better suited to a job in back of house somewhere. All that aside The hotel layout is great, no problem getting loungers. Easy access to pool and sea with a platform to jump off. Food was a bit repetitive but ok, a bit more thought needed in the layout as it’s a bit haphazard. The drinks are ok but some bar staff need a bit more training on how to pour a beer or make a cocktail!!! We went to the milonges restaurant but were very disappointed. The service was better in the main restaurant and the menu was a bit limited.when the waitress rolls her eyes when you ask a question doesn’t set a great tone to the evening!!! Entertainment It was ok but not great, could do with more seating around the Pool for the evening . On the whole it’s decent hotel with nice rooms and comfy beds. Fresh towels everyday, great location. Most staff very friendly and nice The banana ice cream is a must 😋😋

We arrived at 1.30pm on Wednesday 5th June for our honeymoon. We were delighted with the room we had been allocated, on the 3rd floor overlooking the pool's stage (room 320). We went straight down to the buffet restaurant in time for lunch and were surprised to see the waiting staff wearing masks but didn't give it too much thought. We then had time to go down to to the beach for a sunbathe and swim and finished off the day sitting on our balcony for the evening entertainment. There were great live music acts playing on the pool stage most evenings. Also Encore band play at the pool bar on Friday afternoons. They are fantastic and not to be missed. On our second day, Thurs 6th we had a lovely full day on the beach. In the evening we ventured out to Phillips Bar. I had a Mojito which unfortunately I had to leave half of as I started to feel really unwell and knew we needed to get back to our room pronto! My husband went to Reception to ask for a sick bowl or bucket. About 5 minutes later, a member of staff arrived at our door with a thin carrier bag and said "if you miss call housekeeping"!!! I thankfully thought just in time about using the bin and was violently sick overnight with diarrhea. It felt never ending. Eventually it eased and then it was my husband's turn. I went to Reception in morning and said I'd been really ill and that I hoped it wasn't something we ate. I was told by the older receptionist with the dark hair "you have the travellers bug, everyone gets it" I explained I have visited many countries in my lifetime to which she just shrugged and went on to serve the next person. Thankfully we had booked 9 nights so still had some time to enjoy our holiday but we cancelled our trip to Symi so we could be closer to the toilet and our appetites were affected for a couple of days. I feel we should have been warned on arrival that there had been a bug circulating and to be extra vigilant with hand washing. It felt like it was just being kept hush. I believe extra intensive cleaning was carried out eventually and staff were no longer wearing masks by about day 5 of our holiday. So I think it has been eradicated. Too late for us and many others unfortunately. The food at buffet restaurant was very repetitive but plenty to choose from. The staff were very attentive and it was nice being served the wine as opposed to getting it yourself. It was a nicer quality wine than other all inclusives I've been to. We loved the layout of the pool area and had no problem getting sunbeds, although I did go down by 8 each day to ensure I got one where I could be in the sun all day. If you like the shade most of the time then there is no rush as there are fixed umbrellas everywhere. The ones closest to pool went quick by the sun lovers like me. On our last night we visited Milonges greek restaurant but shouldn't have bothered. Tiny portions and my lamb was mostly fat, served with 2 small potato wedges of the same kind you get at buffet restaurant.

Upon arrival, the hotel receptionist on the desk processed us very quickly and wasn’t particularly welcoming. Our first room was 202. It was immediately apparent that the air con in the room was not working properly. In the morning we also noticed that the glass door to the balcony was stained, ruining our view. Plus the shower was broken and there was some unpleasant drainage smells making their way into the hallway and in the room at various points during the day. We went down to reception to ask for a fan and to get the shower fixed and mentioned the foul smells. The ladies in reception said that they do not provide fans as the rooms have A/C. I requested that they got someone in to fix the a/c. Later on their maintenance man arrived, fixed the shower and confirmed that the A/C was in fact broken and performing no where near good enough. He reported this to reception. 15 minutes later, they magic up a fan to our room. However, it was broken. The blades of the fan caught the metal cage making a horrific noise. I spoke with reception again and they told me there was nothing else they would do. A couple days later, when signing into the WiFi, a survey came up which I filled in negatively stating the issues above, which they were already aware of. The next morning, we received a notification through the hotels app requesting we see the hotel guest relations manager, which we did later that day. She finally showed concern for our stay after racing a poor review. She then offered us a change in room to fix the problems. The next day, one became available. This was room 114. The air con worked in this room, the window wasn’t stained either and there was no smells. However, the shower was broken in this room and the view was terrible. There was a tree blocking the view of the platform in the pool so we couldn’t enjoy the evening entertainment. The reception advised it was this room or nothing. At this point, neither of us had had a good night sleep with the heat and the noise from the fan, so we had to accept it. We had better nights sleep in this room but were left disappointed with the poor view in the evenings and the shower barely working. In addition to this, the jacuzzi bath we paid extra for in the room was filthy. There was no end of dirt in the jets when activated in the water. We felt like the service we received and the quality of the rooms did not equate to the price we paid for the holiday. Given how helpless we felt when advising reception of the issues with our first room, we felt we wouldn’t get anywhere if we advised them of the issues in this room. Finally, in the first 2 days we were conscious of the staff suddenly wearing face masks. This unsettled us as the last thing we wanted was the become ill in a foreign country. We later found out that there was a sickness virus going round that had impacted a significant number of people in the hotel. One couple advised the reception told them they had 140 rooms in quarantine at one

Whilst our holiday was ruined by the sickness bug we were overall disappointed with this hotel and do not think it is a 5 star hotel. Pros - Staff are nice especially the people that welcome you into the buffet - The grounds and pool of the hotel are stunning and are well kept - We loved that the hotel is right on the beach and the sunsets were amazing - Our room was just a double with an inland view and it was spacious and had everything we needed - The app to order drinks to your sun lounger is a good idea - Getting a sun lounger was never an issue whatever time of the day - If you can please buy something from the older gentleman who runs the jewellery shop, he’s very friendly and it seems like he works very long days. I bought a lovely pair of earrings Cons - My husband caught the sickness bug on day 3 of our holiday and was in bed for 2 days, I then caught it on day 5 of our holiday. The way the hotel was so dismissive about the fact it was spreading inside the hotel which was very disappointing and probably caused more people to have it than needed. People with it should have been made to isolate but instead there were people unwell at the buffet using the spoons and spreading the bug. The whole situation completely ruined our holiday. - The food was incredibly repetitive for us. The grilled meats and fish were unseasoned and just boring to eat for a week. Salad options were always the same and there were only 3 fruits every meal which were mostly at least oranges and apples. You would at least expect some melon on holiday! - The cocktails are awful and pre-mixed which you definitely wouldn’t expect from a 5 star hotel. The mojitos were terrible and we ordered a pina colada which was brown with floating bits in it. They were undrinkable and all inclusive drinks stop at 11:30pm which is the earliest we have ever seen usually it’s 1am so this was disappointing as we prefer to eat dinner late - The snack bar was terrible all of the food in the day had was pre-made with squirty cheese on it. At most of the other resorts we have been to the food is made fresh as an alternative lunch to the buffet. Another TUI Greek 5* resort we stayed at did incredible gyros and salads made to order - Evening entertainment didn’t give a great evening vibe and I think it was to do with there wasn’t much seating directly around the pool - The location of the hotel was a bit quiet for us we like other bars in walking distance. We walked into the local town about 20 minutes away and it was ok but probably better to go into Rhodes if you want nightlife - Al la carte restaurant was nice. We ate at the Greek one but you were only allowed to eat at 1 out of the 2 during your stay which was a bit disappointing. You usually you get 2 nights at al la cartes in other hotels - We arrived at 11pm and there was chicken mayo sandwiches left out in our room but we couldn’t eat those. We walked for about 20 mins towards Rhodes and managed to get a Chinese takeaway but

Myself, my partner and his parents all stayed at this beautiful hotel for one week. We all work somewhat with the general public and have spent time reading through the hotel reviews and feel that some reviews here are somewhat unfair based on our own experience! Firstly, I feel that it is very important to state that our stay was during the stomach bug incident. My partner and his mum were unfortunately struck down with this bug (we think that this was picked up in the vis a vis restaurant) which was not a fun experience as we all worked very hard to earn this holiday. The worst part of this sickness was over a 5 hour period in terms of vomiting and diarrhoea and they spent a full 24 hours resting. We did not feel it was necessary to notify the staff and kept to our rooms for the day. It was plain as day to see that this was not due to any fault of the hotel as we were constantly seeing staff cleaning (even washing down the pavements) hand sanitizer was available all around the hotel and especially at the entrance of the hotels facilities and restaurants. Whilst waiting to enter the restaurants we did not see many guests utilising this and feel that this illness was more a reflection on other people’s personal hygiene!! I have seen a lot of reviews regarding noise and bugs - we are in a foreign country with a completely different climate?! We had our patio doors open during the afternoon so bugs were to be expected of a night. For someone with a massive phobia of bugs, this was not a turn off and was actually very relaxing to hear all hours of the day, it definitely beats the nature sounds of england which is predominantly the screeching of seagulls! We did however have a minor ant issue in our room which was isolated to the bathroom again, we did not notify staff or complain as it was not a big issue to us - we had recently had an issue with ants at home which we had a giggle about and brushed it off! The facilities included with the suites room were amazing - a special mention to the Alazonia restaurant, the food and staff were amazing and I cannot for the life of me remember the staff members names but each and every one of them made our experience all the more special! We hope that this review makes its way back to them - out of every holiday we have had, this was definitely the most amazing one as the hospitality was top tier! My partner and his father had used the gym facilities which they enjoyed - my partner even pointed out that some of the machines were of a better quality than his own gym at home. Much to my despair, I did not get to experience the spa during my stay so I do not have much to say about this part. The ladies offering the spa services were polite when taking the opportunity to offer services - this was usually during dinner time which was not the most convenient so we politely said no and that was the end of it! Our room was light, airy and spacious. The bed was so comfy and I slept like a baby - we were especial

The Ixian Grand and All Suites Review Honest review! We stayed at the Ixian Grand for 7 nights in a grand suite with a private pool. We honestly cannot say enough nice things about this hotel! We stayed in room 424 and got sun in the pool and on the patio from 7am until around 6pm which was fantastic. The room was spotless and cleaned every day. The food here is lovely, yes we had unlimited access to all of the a la carte restaurants but we used the buffet several times and there was plenty of choice and some really nice food. Milonges and Muza Htista were lovely, we tried most things on the menu over our week and we enjoyed everything. But we have to say Alzonia was our absolute fave!! Every meal was stunning and very generous size portions. The staff can’t do enough to help you and are more than happy to make alterations to the menu to suit your needs. The AI drinks are nice, it’s not the best menu I have seen on AI holidays but there were plenty if options and very strong lol 🤪 if you like cold coffee I defo recommend the Greek Frappe. All of the staff at this resort are amazing and cannot do enough to make your stay magical, there is some form of entertainment most nights and sometimes at lunchtime around the pool. Overall this was a fantastic holiday and we cannot recommend the Ixian grand enough! I highly recommend a visit to the old town and the acropolis of Rhodes if you are venturing out, and mama Sofia’s bar and restaurant in the old town is delicious and very reasonably priced, we went twice!! If you are looking to pop to a local bar, Phillips bar is very cheep and the fans make the outside seating area lovely and cool. There is also a SPA supermarket about a 3 minute walk away and sells everything you could possibly need. Overall we had an amazing stay and will defo be back!

If you want to feel ill, be ill and spend most of your time stuck near a toilet. This is the hotel for you! We also stayed 1st-8th June party of 4 all 4 of us were floored with violent vomiting & diarrhoea same as many other reviews. Hotel staff were polite yet dismissive there was an issue. Staff all started wearing face masks and the cleaning team up’d their game. Unfortunately the damage was done. Being told that we have “travellers tummy” was an insult. Between the 4 of us we have travelled the world, eaten from many street markets & stayed in some very diverse places and never been this poorly! Plain & simple Ixian Grand is unhygienic and the management are in denial! We did not eat in the restaurants for the rest of our stay. One because it made us ill thinking about food. And two, the thought of eating in that buffet filled us with dread. The cost of pre paid trips/excursions were lost, not to mention a week of our holiday and a few more days needed once home for recovery before returning to work. BTW Who should I send the pharmacies bill to? The final straw was Friday evening when we were joined in our room by a very large fat cockroach. This summed up the holiday perfectly… disgusting & disgraceful. I would like to return to Rhodes in a few years when this disaster is a distant memory and next time to a proper 5 star hotel with 5 star amenities. Unlike Ixian Grands substandard approach. I’m struggling to find many positives, the gardens were nice and the beach was ok….