Kuala Lumpur: 1485 hotels found

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Travelers Reviews of Kuala Lumpur Hotels

Banyan Tree Kuala Lumpur

Banyan Tree Kuala Lumpur

4.4/5253 Reviews
KLCC
Was very excited when i booked this hotel, afterall it is Banyan Tree that we are talking about, and most importantly, it did not come cheap, so we thought the service would be exceptional. When we first arrived, the friendly porters helped us with our bags, as the front desk was up at the 53rd floor. The front desk guy who served us was very friendly as well. When we asked for a non-corner room, he told us it was not a corner room. But when we went up, it was a corner room. Upon entering the room, there was a very strong smell that lingered in the room and smelled like a room that was cleaned using a dirty mop. After calling the operator to inform about the situation, they did not come right away even after saying they would (this is my first encounter because usually other hotels have the practice of turning up right away when i called). We waited for a long time before we called again. But we had to wait again and decided to leave to inform the front desk of this situation before we went out for our activities. On the night itself, we requested for 2 extra pillows. The staff did not come even after 15-20 mins and so we had to call again and again (even though they said they would). The next morning, we had their breakfast. It was pleasant, but i would say the selections were not that widespread. However, the staff in the restarant were very proactive and friendly. Requested for late check out but the to 12.30pm. All in all, the waiting time for housekeeping was very slow. Sad to say, this hotel did not leave me a very good impression, and rather average, given the price we paid.
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

4.6/5850 Reviews
This hotel was amazing, rooms were spacious and hotel staff were really friendly! Their breakfast buffet was really amazing too with a really wide variety of food!

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