HUALUXE Kunming

HUALUXE Kunming Reviews

HUALUXE Kunming

No.5 Hongta West Road, Kunming, ChinaView Hotel Details
HUALUXE Kunming
HUALUXE KunmingHUALUXE KunmingHUALUXE Kunming
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HUALUXE Kunming Guest Reviews

4.7/5
Amazing
3323 review
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All Reviews(3323)
Positive reviews(3266)
Reviews with photos/video(1142)
Classy environment(736)
Relaxing hot springs(414)
Delicious breakfast(282)
Perfect for kids(273)
Friendly front desk staff(156)
Garden view(80)
Excellent afternoon tea(26)
Negative reviews(57)
Melpin
HUALUXE Hill View Room
Stayed in Apr 2024
Family
3 review
4.5/5
Great
Posted on May 4, 2024
Great hotel if you are looking for a place with a great view and close to the ethnic village. Service from Kaia was great! She addressed all the questions we had and helped us with our luggages and needed amenities. It’s a family-place with a number of children, hence if you are looking for a more adult-friendly place with some quietness this may not be the place for you
Kai Xiang Goh
HUALUXE Garden Vvw 1 King Bed
Stayed in Dec 2023
Solo travellers
2 review
4.2/5
Very Good
Posted on Dec 5, 2023
Everything is good, but food (in-room dining) is atrocious. My 2nd meal consist of mostly chilli and bones; barely any meat. Employee was sincerely apologetic after I feedbacked.
Guest User
HUALUXE Hill View Room
Stayed in Dec 2023
Couples
3 review
4.2/5
Very Good
Posted on Dec 30, 2023
We arrived at 8:30pm and the front desk was short staffed (only one person for such a big hotel). Need to wait to be served. Location is great. And our room is modern, spacious, and nice. Food is average though.
Jaeho
HUALUXE Garden Vvw 1 King Bed
Stayed in Jun 2023
Couples
2 review
5.0/5
Outstanding
Posted on Jun 22, 2023
Great view and have a relaxing vibe in the hotel. Family or Couples are recommended.
Response from Property: Dear Guest, Thank you for choosing HUALUXE Kunming and sharing your wonderful feedback with us. We are delighted to hear that you enjoyed the view and the relaxing vibe of our hotel. We strive to provide a comfortable and memorable stay for our guests, whether they are traveling with family or with their loved ones. We appreciate your kind words and your recommendation. We look forward to welcoming you back soon. Hansen Han GM
Xrz5d
HUALUXE Garden Vvw 1 King Bed
Stayed in Jun 2023
Solo travellers
28 review
4.2/5
Very Good
Posted on Jul 14, 2023
Good hotel in Kunming. Close to the lake, but a little far from downtown.
Cory
HUALUXE Hill View Room
Stayed in Jul 2022
Solo travellers
3 review
5.0/5
Outstanding
Posted on Jul 17, 2022
I loved my stay at Hualuxe. I was able to talk to them through wechat before coming to confirm Covid-19 testing policies. The service was great, he hotel was clean, and the grounds are beautiful! The staff was very helpful and assisted me in booking a car to visit the Stone Forest. The location is far from the city. I loved being close to the lake and walked there a few times. Overall, it was a great stay!
Response from Property: Dear guest, thank you for taking the time to tell us about your experience at HUALUXE Kunming. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing HUALUXE Kunming. General Manager,Hansen Han
Maggie
HUALUXE Garden View 2 Twin Beds
Stayed in Jul 2022
Family
16 review
4.7/5
Amazing
Posted on Jul 11, 2022
Very accommodating and great amenities. Loved the buffet breakfast and the hot pools. Wish the big pool would have been heated, very chilly.
Response from Property: Thank you for taking the time to tell us about your experience at HUALUXE Kunming. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing HUALUXE Kunming. General Manager,Hansen Han
Guest User
HUALUXE Garden Vvw 1 King Bed
Stayed in Dec 2022
Family
23 review
4.7/5
Amazing
Posted on Dec 28, 2022
The experience was great. The breakfasts were very complete, perhaps lacking a little more pastries. The room was very comfortable and easy to access. The exterior surroundings of the rooms are beautiful. The service coordinated by Cathy was very friendly and the attention was in English, which is appreciated by those of us who do not speak Chinese yet.
Brandon D
1 King Bed outdoor Private Hot Spring
Stayed in Dec 2022
Couples
3 review
5.0/5
Outstanding
Posted on Dec 22, 2022
very nice hotel, they really took care of us when we stayed and provided cakes for us.
Nofianti
HUALUXE Garden View 2 Twin Beds
Stayed in Apr 2023
Family
7 review
5.0/5
Outstanding
Posted on Apr 26, 2023
Nice hotel
Response from Property: Dear guest, thank you for choosing HUALUXE Kunming, and sharing your stay experience here. We are delighted that you enjoyed our hotel and appreciated our service. Our Chinese hospitality is “to treat guests with courtesy and to touch guests with heart”. We hope that every guest who stays with us can feel our respect and care. Your positive feedback is the best encouragement and motivation for us. We look forward to your next visit. Thank you again for your support! GM Hansen Han
Xingfudetudoushala
HUALUXE Garden Vvw 1 King Bed
Stayed in May 2024
Family
10 review
5.0/5
Outstanding
Posted on May 12, 2024
I need to stay in Kunming for one night when I go to Dali. I chose Hualuxe Hotel on Ctrip. I didn't expect to find a treasure! External environment: The hotel is garden-style, lush and green, with loquat trees, bayberry trees and some rare African tree species, white water lilies are also in bloom, and there are black swans and little turtles basking in the sun 🐢 It's really a treasure garden! The internal environment is also very good, especially the lobby. The afternoon sun pours into the lobby through the bright windows. The soft and warm light gently falls on the table with coffee. Light and shadow interweave in the lobby, and the fragrance of coffee slowly diffuses in the air, creating a quiet and beautiful a**osphere~ In addition, the service, special thanks to the butler Jerry for his service: active + careful + considerate, from the warm reminder before check-in to the intimate greetings after check-in, must give a thumbs up! Other hotel services include the front desk who helps coordinate the room, and the smiling service of the cleaning staff, which really reflects the management level of a hotel~ The hotel room is very clean, and there are abundant fruits (see picture) as well as yogurt and sweet soup~ A warm reminder, the hotel can park for free, but you need to inform the front desk staff of your license plate number in advance, otherwise you will be charged when you go out! When you come to Kunming, I recommend you to stay at Kunming Huayu Hotel, with a five-star recommendation index!
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6/12
Response from Property: Dear guest, thank you very much for choosing HUALUXE Kunming Hotel and leaving us such a detailed and positive review! We are honored to provide you with such a pleasant stay during your trip. The hotel has always been committed to providing every guest with the most comfortable and warm accommodation environment. We are very pleased to see that you have spoken highly of our garden-like exterior environment, elegant interior lobby and impeccable service. In particular, your recognition of our butler Jerry has strengthened our determination to provide quality services. At the same time, we are also very grateful for your compliments on details such as room cleanliness and fruit gifts. These are the standards that our hotel has been striving to pursue. In addition, we will pay more attention to the warm reminder you mentioned about free parking to ensure that every guest can enjoy a perfect stay experience. Finally, thank you again for your recognition and support of HUALUXE Kunming Hotel. Your satisfaction is our greatest motivation. We sincerely look forward to your visit again and continue to enjoy the excellent service provided by HUALUXE Kunming Hotel. I wish you a happy journey and a happy life! General Manager Ning Han
Danier
HUALUXE Garden View 2 Twin Beds
Stayed in May 2024
Friends
4 review
5.0/5
Outstanding
Posted on Jun 3, 2024
The room is very clean~ The hotel facilities and scenery are also very beautiful, very suitable for a holiday to heal the body and mind~ Service: Butler Jerry is very considerate and polite, you can go to him~ He will answer any questions~ Hygiene: Very clean Environment: Very good Garden private hot spring privilege: Because the flight was delayed and there was less time, I didn't have time to experience it~
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Guest User
HUALUXE Garden Vvw 1 King Bed
Stayed in May 2024
Family
11 review
5.0/5
Outstanding
Posted on Jun 2, 2024
The hotel has a beautiful environment, clean rooms, a rich buffet, and a good swimming pool and hot spring experience. I had altitude sickness when I first arrived in Kunming. The hotel staff Jerry was very enthusiastic and arranged for sweet soup to be delivered. It was delicious. I left something at the hotel and helped to mail it.
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Anonymous User
HUALUXE Garden Vvw 1 King Bed
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 30, 2024
It was my first time staying in a resort hotel in China. It was pretty good. The hotel environment was very good and quiet. The housekeeper Mia was very nice and gave me a good night soup. It was very considerate! I stayed for three days and it was great!
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Guest User
HUALUXE Garden Vvw 1 King Bed
Stayed in May 2024
Other
1 review
4.8/5
Amazing
Posted on May 26, 2024
The hotel has a beautiful environment, is clean and sanitary, and has a good hot spring. The housekeeper Mia is very considerate. When we had some minor problems during check-in, she solved them promptly and sent us sweet soup in the evening. The check-out time limit is quite humane, and the service is quite attentive.
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