RIHGA Royal Hotels in Kyoto

Will definitely not book this hotel again. Service staff were not friendly from the start of my booking till we check in. Booked a room with single bed for 5yr old included but insist is not and to pay extra Sgd70 for 2 nights. Glad Trip.com offered to pay on behalf. Requested both rooms to be nearby to easy take care of children and near lift but was given both rooms 50 rooms apart. This is a L-shaped hotel. Literally one end of each other. Crazy! Both breakfast was horrible, buffet is crowded with long Q and another on the Top is set, one mini bread per pax only and no breakfast for kid. Omg! What type of hotel is this??

My stay at the Karasuma Kyoto Hotel was excellent. The hotel’s location is ideal, with a short walk to the subway station and plenty of restaurants and shops nearby, making it convenient to explore Kyoto. The room design is simple but very comfortable, clean, and well-equipped, with very comfortable bedding. The staff were friendly and helpful, offering useful travel tips that made my stay even more enjoyable. Additionally, the hotel lobby has elegant decor, creating a warm and inviting atmosphere. Overall, this is a hotel that balances convenience and comfort, and I’d consider staying here again on my next trip to Kyoto.

We are surprising this hotel is above our expectation. This hotel is a walking distance to Kyoto Station and bus station. Surrounding is a mall, restaurant and convenience stores. The entrance is grand and the hotel lobby is nice. The hotel staff is able to speak English fluently. The hotel provided coffee, tea and soft drink free of charge daily. All amenities such as toothbrush, comb, skin care, bath powder are placed in the room. The bed is comfortable come with 4 pillows. One great thing is toilet, shower and basin are separated. This is one of the best hotel that we ever stay in Japan. Definitely we will stay at this hotel again if revisit to Kyoto.