"As a self-described ”luxury” hotel that dares to charge a price of 5,000 a night, it is very bad! I was so angry that I checked out early the next day and left! I advise hotel lovers, if you want to experience a luxury hotel, don't choose this one.
I booked three rooms (the price of a night totaled about 13,000), the electric curtains in one room were bad, the smart toilet flushing function in one room was faulty, and the mouthwash cup was damaged in many places. More outrageous, we went to the pool at 4 or 5 in the afternoon to prepare for swimming, and found that the water in the pool was dirty, there were various foreign objects, and there was a lot of moss on the ladder! And the lounge chair by the pool has no cushions, no bath towels, no water, and the chair is broken. I can't believe this is the ”luxury” hotel where the room starts at 3000! I complained to the lobby manager, and the result was that the hotel would clean up as soon as possible, and the pool could be handled the next day. I was almost happy! Then the lobby manager told me that I was very sorry, the leader specially approved to give me a dinner or a SPA 😂😂 I am missing your meal? ! I refused directly, and then called Trip.com to complain. Trip.com negotiated a 20% discount on the first night's room rate. I can say that the leadership of this hotel is not worthy of operating luxury hotels at all, and they don't even understand what the customer base of luxury hotels is, the low-level! I clearly told Trip.com that I did not accept the hotel's processing results. Trip.com communicated until 10 o'clock in the evening. In the end, the hotel did not give in. Trip.com gave me some compensation. The next day, even if I couldn't find other good hotels temporarily, I checked out and left. I really didn't want to be a big deal in this stupid hotel!
What I want to say is that instead of setting the price high, you can self-proclaim as a luxury hotel, without pursuing detailed management and services, it is just a cottage. Last May 1st, I went to Chongzuo Lishi in Guangxi. In contrast, I completely crushed this Bailian."