Guest User
January 14, 2024
I do not recommend this hotel because of its staff. I booked 4 nights and messaged them upfront that I needed a quiet room because I had an exam I needed to study for. After 1st day they started drilling, I called and talked to a manager and she told me that I should have read before on their website that they have renovations and will not stop. This is outrageous to take the money, read my request and do nothing... Trip.com helped me with this matter and Novotel stopped drilling for a while and compensated me with a 150 Zl voucher after I had to wait again because of Novotel's awful staff, and Novotel told me they will reimburse my 2 breakfasts and this never happened (they lied to me as I can see).
Otherwise, the hotel and room were clean.