Citadines Hotels in London

Aged facilities from the carpet to the lift, but the last straw was dusty bedsheets and pillows. I couldn’t sleep well but it was too late by the time we checked in. When we asked to change the sheets the next morning, it was only done after repeated reminders. I liked the rather convenient location with several cafes and stores just outside the hotel but the cleanliness of the hotel left much to be desired.

really lovely stay. conveniently located by farringdon station and v close to the west end area. room had good amenities such as a kitchenette and coffee. slightly odd layout where the bathroom door and main room door would block each other when opened haha. car park had 3 bays at the back of the hotel, not the most spacious bays but good enough.

I truly appreciate that your hotel provides rooms thoughtfully designed for guests with disabilities. However, I would kindly suggest being mindful when assigning these rooms to guests who may not require such specific accommodations unless specifically requested. I was assigned Room 131, which was a room with facilities for disable person, which was clean and well-kept, but I found the bathroom facilities disappointing. The shower had a curtain instead of the screen shown in the booking photos, the sink was set too low, and the toilet didn’t have a lid. This was inconvenient for me, as I prefer to close the lid after use—a habit I’ve developed since Covid. When I shared my concerns with the reception, they informed me that they couldn’t help directly and advised me to email their office. Although I did so, their response offered a room change but only if I could return to the hotel within a very short timeframe. Since I couldn’t manage that, I ended up staying in the same room with no further assistance. Overall, this experience was disappointing, and I expected better service from this hotel.

I really liked the fact that they made it possible to drink coffee in the lobby at any time. I also liked that I could always drink various types of tea, including black tea. The air conditioner is too loud and doesn't work well. The air conditioner needs to be improved. The location is so good. I was able to travel around London comfortably.

I booked again. This hotel is very good. The room is very big. This time I stayed in a double bed + single bed. It was clean and the service was good. There is a restaurant bar on the first floor which is also delicious. I like it very much. , and the transportation is also convenient. It's just at the end of the main street. No. 16 goes to the airport. It's very good.