Ember Locke

The hotel exceeded expectations on arrival, better than the photos in the lobby and ground floor areas. Check-in process whilst smooth was a little awkward when I was told that the booking agent hadn’t transferred payment, I’d paid in full when I booked, Ember Locke would “look into this”. The facilities in the room were great, the use of the space for a city studio was good. The lighting was moody, another light option over the dining space would be an welcome option. No phone access from the rooms and laundry facilities meant repeat visits to the front desk as there was some discrepancies in information about laundry detergent and kitchen plug. Wet weather made the front tiled area slippery, a mat would be a great addition to the space. Whilst 24 hour front desk service was advised, at time of my check out the desk was unattended and I was unsure how to proceed, assuming all was OK leaving the room pass by the front desk. A refurbish of the lift interior would finish the space nicely. Overall, really comfortable stay and the opening of the bar soon will be great for this property.

Beautiful hotel with a convenient location. Friendly and helpful staff!

Unreal stay!!!!!! Wow what value that offering was. These guys have freshly opened this hotel and to say it is stunning is an absolute understatement, they have not spared a dime with the architecture, finishes and interior decorations. Sublime. Please do my home. Now, let’s talk about the service. As someone who has spent 30 hours in transit, staying on their own, the warmth of the Locke people made me sad to leave. Enormous compliments and praise to Ola and Auzelina who made me feel like I was on a trip with my close gfs, these ladies were extremely helpful, accomodating and kind. They didn’t bat an eyelid at the rubbish that fell out of my mouth at 3am. In all my travels, these two have been the warmest, sweetest people I could have possibly met. I called them my guardian angels. Last but not least, the apartment itself was fully kitted out with a washer/dryer, fridge, cooktop, AC, easy to use TV and wifi, great water pressure, comfy beds, immaculately clean. Unreal. I work in high end real estate where 5 star service and expectation management is mandatory, the Ember locke outdoes any of its competition by a landslide, 10 fold. I hope I have an excuse to get back soon because I miss my 5 day old Locke family and home already ❤️