Phu VaoRoad, Luang Prabang, Luang Prabang Province, LaosView Hotel Details
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Guest Reviews of Ruoxi Hotel
8.7/10
Very Good
62 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.9
Amenities8.4
Service8.9
Cleanliness8.5
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All reviews(62)
Positive reviews(59)
Reviews with photos/video(35)
Clean and tidy(21)
Friendly staff(21)
Awesome stay(19)
Awesome rooms(16)
Awesome amenities(12)
Classy environment(8)
Convenient location(8)
Negative reviews(3)
Cha Ngi Lim
Deluxe 2-bed Room
Stayed in Mar 2025
Solo travellers
22 review
10.0/10
Outstanding
Posted on May 7, 2025
This is the second time I have extended my room. Probably the best hotel in the town. The restaurant next to the hotel provides a good beef noodle. I will definitely come back again!
Guest User
Standard 2-bed Room
Stayed in Jan 2025
Solo travellers
1 review
7.5/10
Posted on Feb 23, 2025
it is a beautiful place with court yard. i will book again.
Jamie Hutton
Standard 2-bed Room
Stayed in Jan 2024
Travel with friends
23 review
4.5/10
Posted on Feb 28, 2024
Travelled here with a friend and when we checked in we got up to the room and it was full of spiders and cobwebs. It was like a trial on I’m a celebrity.
Spoke to reception and a man came with a brush and killed them but we found lizards on the floor and more spiders so asked if we could be moved room.
Moved room and the second room was the same full of spiders and webs. Aircon was very poor and didn’t cool the room.
Staff were very happy to help but I would not stay here again.
Response from Property: These are two young foreign guys who are not very kind. The spider webs on the roof are indeed our hotel's negligence, and we have cleaned them up in time. Through your opinions, we also made the decision to close the doors and windows in a timely manner. We humbly accept your valuable suggestions and deal with them in a timely manner. Since you think my home is not good, why do you still stay here for four days in a row? After I left, I was given two negative reviews, causing our rating to drop from 5.0 to 4.0. This is a bit unkind. Ratings must also be based on conscience. No need to explain, everyone’s eyes are sharp.
Joe Devine.
Standard 2-bed Room
Stayed in Jan 2024
Travel with friends
22 review
7.0/10
Posted on Feb 27, 2024
Room was mildly modern, the shower always had hot water which was great. However cleanliness let the room down, many cobwebs and mosquitoes flying around the rooms due to doors being left open during the day by staff.
Response from Property: These are two young foreign guys who are not very kind. The spider webs on the roof are indeed our hotel's negligence, and we have cleaned them up in time. Through your opinions, we also made the decision to close the doors and windows in a timely manner. We humbly accept your valuable suggestions and deal with them in a timely manner. Since you think my home is not good, why do you still stay here for four days in a row? After I left, I was given two negative reviews, causing our rating to drop from 5.0 to 4.0. This is a bit unkind. Ratings must also be based on conscience. No need to explain, everyone’s eyes are sharp.
Jingjing
Standard 2-bed Room
Stayed in Feb 2025
Solo travellers
4 review
10.0/10
Outstanding
Posted on Mar 19, 2025
The room is big and the environment is very clean. The boss is from Shandong, China and is very enthusiastic. He will invite you to eat, drink and chat.
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zengdanfeng
Deluxe Room
Stayed in Dec 2024
Solo travellers
1 review
10.0/10
Outstanding
Posted on Jan 19, 2025
Very nice hotel, highly recommended. I only wanted to stay for one day at first, but I slept very well and stayed there. The manager is friendly and considerate. If I come again next time, I will stay here again.
Original TextTranslated by Google
Response from Property: Thank you very much for your high praise! I am glad to hear that you feel convenient and at ease in our hotel! This is the greatest encouragement for us! Looking forward to your next visit, we will definitely continue to work hard to make your every stay more satisfactory! 🌟Wish you a pleasant journey!
cristina camuffo
Standard 2-bed Room
Stayed in Dec 2024
Couples
1 review
10.0/10
Outstanding
Posted on Jan 18, 2025
We were welcomed very kindly by the hotel managers who also offered us lunch.
Every day they had some attention for us. To return!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing to stay at RUOXI HOTEL and taking the time to share your stay experience! We are very happy to know that you are satisfied with the environment and service of our hotel. We are glad that you can spend a pleasant time in our hotel, and we also hope that the surrounding attractions will add a lot of fun to your trip. Looking forward to your next visit! I wish you a pleasant journey and a happy life!
Guest User
Standard 2-bed Room
Stayed in Dec 2024
Travel with friends
1 review
10.0/10
Outstanding
Posted on Jan 5, 2025
From the moment I stepped into this hotel, I knew I was going to have an unforgettable vacation. The front desk staff was very friendly and professional, checking me in quickly and providing a detailed introduction to the hotel's facilities and services. My room was spacious and bright, elegantly decorated, and the bed was extremely comfortable, allowing me to have a good quality sleep every night. The room was fully equipped with high-speed wireless internet, a flat-screen TV, and modern bathroom facilities. Every morning, housekeeping service was promptly cleaned to ensure that the room was as clean as new. The hotel's dining service was also first-class. The breakfast selection was rich and varied, including fresh fruits, hot bread, and a variety of delicious hot dishes. In addition, the hotel's location is also very convenient, close to many tourist attractions and the city center. Whether walking or taking public transportation, it is easy to go to various destinations. Overall, this hotel provided a perfect stay. I would not hesitate to recommend it to my friends and family, and look forward to visiting again next time.
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Response from Property: Dear friend: Hello! Thank you very much for your praise! Sincerely look forward to your visit again!
Dangdixiangdaoruirui
Deluxe 2-bed Room
Stayed in Dec 2024
Solo travellers
3 review
10.0/10
Outstanding
Posted on Jan 4, 2025
The boss is very nice and enthusiastic. The environment is also good. The room is clean and tidy, and the curtains are very good at blocking light. The floor environment is also very quiet, comfortable and clean. It feels good! Recommended! Really good. The environment is good, recommended
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Response from Property: Dear guest, hello, I hope to give you a perfect stay experience next time. Thank you for your support!
Bannabaishitong
Deluxe Room
Stayed in Dec 2024
Solo travellers
2 review
10.0/10
Outstanding
Posted on Jan 4, 2025
Luang Prabang is really a destination worth enjoying slowly. The rooms in this B&B are super nice and clean. The rooms are simple and fresh. Finally, the lady at the front desk is super super super gentle! She answered all the questions and the accommodation environment was quite quiet at night.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your stay and comments. We look forward to serving you again when you stay at Ruoxi Hotel next time.
Guest User
Deluxe Room
Stayed in Dec 2024
Couples
6 review
10.0/10
Outstanding
Posted on Jan 3, 2025
I had a very pleasant stay at Ruoxi Hotel in Luang Prabang! The hotel is located in a very convenient area, and the surrounding attractions and markets are within walking distance. The entire hotel is exquisitely designed, combining Lao traditional and modern styles. The rooms are spacious and bright, warmly decorated, and very clean.
The service team is particularly enthusiastic and attentive, and they provide local travel suggestions at check-in
Original TextTranslated by Google
Response from Property: Dear guests: Your evaluation is the best motivation for us to move forward, and we will continue to improve. We look forward to seeing you and your family again! I wish you a happy life
Guest User
Standard 2-bed Room
Stayed in Nov 2024
Travel with friends
1 review
10.0/10
Outstanding
Posted on Dec 23, 2024
The hotel checked in very quickly. The room was very clean and comfortable. The location is also good and close to the attractions. I am very satisfied with it overall. Next time I come to Laos on business, I will stay at Ruoxi Hotel again.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your support and tolerance to our hotel. We will work harder to improve facilities and service standards to bring you better services!
Guest User
Standard 2-bed Room
Stayed in Nov 2024
Family
1 review
10.0/10
Outstanding
Posted on Dec 19, 2024
I love the bougainvillea in the yard. Sitting on the balcony and drinking coffee is also a good choice. The hotel is clean and hygienic, the boss is Chinese, communication is barrier-free, sincere and friendly. I will come to this hotel again next time I bring my family to Luang Prabang🥳
Original TextTranslated by Google
Response from Property: Dear customer, thank you for leaving your valuable comments for Ruoxi Hotel in your busy schedule. Your satisfaction is our unremitting pursuit. We will take your suggestions seriously and actively improve. We look forward to your visit again and wish you a happy life!
Guest User
Deluxe Room
Stayed in Nov 2024
Couples
3 review
10.0/10
Outstanding
Posted on Dec 20, 2024
A hotel opened by a Chinese sister, Ruoxi has all the necessary facilities. The hygiene is first-class in Laos. The environment is very good, with many green plants. The service attitude is very good. The front desk lady is very gentle. The boss is beautiful and kind. Recommended, recommended, good reviews❤️❤️
Original TextTranslated by Google
Response from Property: Thank you for your visit. Your satisfaction is our greatest comfort and greatest reward. We will work harder to do better!
Guest User
Standard 2-bed Room
Stayed in Nov 2024
Family
1 review
10.0/10
Outstanding
Posted on Dec 16, 2024
I just booked this one casually, but I didn't expect it to be so good! ! Convenient transportation, warm and comfortable environment, mainly very clean, very reassuring to live in, the boss is very enthusiastic, the service is very thoughtful, next time I bring my parents to travel, I will book this one again, it is worth recommending 👍🏻
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your support of our hotel. We believe that good reputation comes from the most sincere satisfaction of guests. We are honored to provide you with quality service. Whether it is a business trip or a tourist, we sincerely welcome you to choose our hotel again! Looking forward to seeing you again