The staff were amazing, the breakfast was excellent and the view from the room onto the square below was fantastic. Fantastic location and value. Two suggestions, add hooks in the bathroom since the shelf for towels is not enough space to hang things, and only 4 stations in english and all were news. A couple of entertainment stations or the ability to connect a device would be nice. That said, fantastic experience and wonderful and welcoming staff. Lucerne is beautiful and a great base from which to explore the area. Do not miss Mount Pilatus, well worth it.