I had the great misfortune of being in town on November 30th where at just after midnight, we were violently awakened to a barrage of fireworks and random explosions that lasted until 5:07 in the morning.
Unbeknownst to me at the time, November 30th is a holiday in Amalfi for the patron Saint Andrew (Sant'Andrea) and the celebration begins at midnight and continues with various festivities throughout the day. All of that is fine and I totally get it, I mean, no one is going to complain about a celebration for a saint! But to not be informed of it at check-in and to be left completely baffled as to what in the hell was going on in the middle of the night is unforgivable. Further, to not offer an apology or even an acknowledgement is equally shameful. At the very least, with proper notification, we could've altered our days in Amalfi to avoid losing an entire night's sleep while on vacation.
I chose Hotel Residence specifically because of its outstanding online rating and didn't even blink at the cost. But the lack of communication on something so significant as a five hour fireworks celebration in the middle of the night is egregious and a clear nonfeasance by the hotel staff and ownership. It's as if it never happened. And no, to this day we still have not been offered an apology or even an acknowledgement.