Hotel Imperial Reforma Reviews

Hotel was nice , but old .. elevator was not working many times In a day . And there was not enough light in the room . But antique and gorgeous hotel also good location for public transport , convenience I would like to visit again when I visit mexico city

Great location. But old hotel. Service was ok and amenities were fine

Good place and spacious room. A problem hearing noises from the bathroom in the room Continuous.

The angry trunk; the terminal to pay by card without service. The switches in the room are located far from the entrance. The second floor in total darkness. Lost electrical contacts. Regular breakfast, hard sweet bread. When paying for food, the waiter took 17 minutes to give me the change.

The hotel is very good, but the interior of the room is a bit old, it will be better if it is repaired.

The location of the hotel is very good, on Reform Avenue, which is very convenient from anywhere, but the hotel facilities are relatively average and old. The price is reasonable, and the business trip is mainly for the convenience of travel

I advise

A nice and well located place

Great

So far my experience with Travelocity sucks because you book me in a property that was booked already and i Had to scramble!!!

I'm sure this was luxury hotel in the early part of the nineteenth century. It is beautiful outside and in the lobby -- the dark wood and the marble floors are lovely. Unfortunately, the rooms are not. The sides of the bathtub are extremely high and with the sliding glass doors, almost impossible to get into the tub. It seemed like everything leaked. In fact, when taking a shower the outside drain overflowed and the carpeting from the bathroom to the door was flooded. No one came to help when we called. We put down towels but were not moved to another room until the next day. No fans were brought in to dry the carpeting. Our new room had a great walk-in shower. Unfortunately, the TV and the air conditioning did not work. We had to beg for towels, particularly for a hand towel for the sink to dry our hands. For the most part, service was slow or non-existent (except for Manuel and Katrina). However, the price was good. There is a continental breakfast (if you wait long enough to be served) and it was okay. Location is fantastic. Would we stay there again -- no but it was an adventure the first time.

In the restaurant, Mr. Eduardo was great! he was a very kind guy and always with a smile in the mornings!

Staff in reception needs to smile more,communicate with guests. Restaurant staff excellent Eduardo waiter excellent service 👏

This is an old hotel. It’s in need of some updates and repairs but overall in good condition. The rooms are clean, beds are comfortable. There was water leaking in the restroom and the elevator was down for part of our stay, a slight inconvenience. The location is great, it’s in a very walkable part of town with great dining options nearby. The staff were all friendly and accommodating. Overall it was a good stay.