Guest User
August 13, 2023
We had never been treated so badly in our lives. Mr. Salvatore treated us as if we were criminals, he canceled our reservation 1 hour before arriving at the hostel, breaking the reservation agreement illegally (it has to be 24 hours in advance and with a refund of the money) and he wanted to leave us on the street in full night when everything is paid as can be seen in the reservation. On top of that, he did nothing but yell at us and threaten that he would call the Carabinieri, when we had our right to accommodation there for 3 nights as stated in the reservation. We were very afraid. I hope Mr. Salvatore is fired as soon as possible. They've never treated us so badly. Mr Salvatore treated us as criminals, he canceled our reservation 1 hour before arriving to the hostel, breaking the contract of the reservation illegally (it has to be 24h prior and with full refund) and he wanted to leave us on the street that night, when we had already paid for everything as it can be seen in the reservation. Furthermore, he didn't stop shouting at us and threatening us to call the Carabinieri, when we had the right to stay there for 3 nights as it said in the reservation. We were really terrified. We hope Mr Salvatore gets fired as soon as possible.
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