AAnonymous UserThe location is very nice. You can easily walk to Myeongdong, Namsan Tower, and many restaurants, and transportation is convenient. The staff were very kind and helpful.
However, it’s difficult for me to say this was a good stay overall.
Here are the reasons why:
• Elevator – The elevator is only for luggage, not for guests. This should be clearly stated before booking. As in here it’s show as the property has an elevator without explaining that it is a cargo elevator, it is misleading.
• Security – The room password was simply the room number with an additional “1” added to it. I didn’t leave valuables in the room, so I wasn’t too worried, but it still felt like a weak security system.
• Room Door – There is no additional lock on the inside of the room. While the digital lock can be activated, I never felt completely confident that the door was fully secured.
• Soft Opening Without Notice – When I booked, there was no mention that the property was still in a soft-opening stage. I expected the hotel to be fully operational. Instead, there were unfinished areas, items left around the property, and staff frequently entering rooms after check-in to inspect or photograph things without being asked. Had I known the hotel was not fully ready, I would have considered other options before booking.
• Poor Room Layout – My room was 405, located at the end of the hallway. The neighboring room (404) had a door positioned in a way that it would hit my door whenever opened carelessly. During my four-night stay, the guests next door banged their door into mine repeatedly. Eventually, at around 1 a.m. one night, I had to contact the staff and ask them to address the issue.
• Cleanliness Concerns – The property appears to use the same type of towel for everything. When I asked about a bathroom mat, I was told to use a towel instead. This gave me the impression that the towels were being used for multiple purposes, including drying floors. On top of that, the towels shed lint and left fibers on my skin after use.
• Very Small Bathroom – Please be aware that the bathroom is extremely small. The shower is positioned directly over the toilet, and there is barely enough room to stand while showering. In practice, you almost need to sit on the toilet to shower comfortably.
After two nights, I seriously considered moving to another hotel. The only reason I stayed was because my mother didn’t want to move all of our belongings again.
To be fair, one of the staff members (possibly the owner) sincerely apologized and explained that they were trying their best. I do believe they genuinely care and are making an effort. However, there is still a long way to go before this property is ready to provide a comfortable hotel experience.
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