5-Star Hotels in Seoul

The room was great, located on the 23rd floor with a stunning lake view. When I booked, I selected a three-person meal option for two adults and one child. The price for a two-person meal and a three-person meal was different at the time of booking. However, upon arrival, the hotel informed me that one of the meals in my three-person package was a complimentary children's meal. Since my child is 13 years old, exceeding the 12-year age limit, they were not eligible for the free buffet breakfast, and I was asked to pay. To avoid disrupting our travel plans and mood, I paid for the meal. However, I find this explanation completely unacceptable. I purchased a three-person meal package, but at the hotel, it was treated as if I bought two meals and received one free. If I had known it was a complimentary meal from the hotel, why would I not just book the two-person meal package and save some money?! I urge Trip.com and the hotel to communicate and provide a satisfactory resolution.

This hotel is perfectly located! It's just south of Seoul City Hall Square and west of Myeongdong. The subway station is only a few dozen meters from the lobby entrance, and Sejong-daero is right to the west. It's also not far from the major palaces and Namsan, so the location couldn't be better. The staff are very friendly, attentive, and welcoming. While the facilities might feel a bit more compact compared to newly built five-star hotels in China, they are well-maintained and perfectly adequate. Overall, it offers great value for money.

The bigger the hope, the greater the disappointment. By domestic hotel standards, this place is essentially an upgraded budget hotel in terms of hardware. Regarding the service, every staff member I encountered greeted me warmly and proactively. When my ride-share dropped me off at ground level, two attendants helped me carry my luggage upstairs. Its location is absolutely unbeatable, right in Myeongdong. It's very close to Lotte Duty-Free, Shinsegae Duty-Free, and the Nanta show. My final conclusion is: Is it worth over 5,000 won for two nights? I can only say that the Wyndham I stayed at in Busan for just over 700 won felt more like a five-star hotel in terms of amenities, and it only cost a third of what I paid here.

Everything else was top-notch and, in many ways, exceeded our experiences at other Four Seasons properties. However, one aspect we found disappointing was the strict minimum spending requirement per guest. We were traveling with children, yet regardless of their age, we were required to meet a minimum spend of approximately $150 per person to be seated at both the terrace restaurant and the Japanese restaurant. Even at the Italian restaurant, we felt pressured to order both appetizers and main courses for the children. While the food and service were excellent, these policies made dining with a family feel less welcoming and detracted from an otherwise outstanding stay.

This is an older hotel. The lobby is on the 5th floor, and you then take an internal elevator to your room. The room decor is a bit dated. The larger suites are quite good, featuring a kitchen, dining table, and living room sofa. However, the smaller rooms are right by the entrance, facing the bathroom. If there's an odor from the toilet, you have to open the door to air it out, and the door can only be propped open with a chair. The windows are frosted, which is a bit awkward. Disposable slippers are in the wardrobe of the larger suites; I'm not sure if toothbrushes and toothpaste are provided, as I always bring my own toiletries when I travel. Extra beds and bedding are charged separately. There are no international power adapters, but the kitchen outlets work. The room comes with a fridge, washing machine, cutlery, and a dishwasher. Overall, the rooms are quite spacious, making it suitable for family trips. The hotel's location is excellent, right next to Hyundai Department Store and Coex. Across the street from the hotel, there are convenience stores and restaurants. Blue Bottle is located just a short walk and turn to the left after exiting the hotel. It's also very close to nearby luxury shops by taxi, perfect for a shopping spree.

I booked for 3 nights, but apart from the check-in day, housekeeping only came once during the other two days. I'm not sure what kind of frequency that's supposed to be. Before booking, I saw reviews mentioning slow housekeeping, but I thought it was an isolated incident. Since I was out shopping all day in Seoul and only got back to the hotel around 7 or 8 PM, seeing a messy bed and sofa really affected my mood! The room only came with 4 bottles of water daily, and refills weren't always prompt. Toothbrushes cost 2000 KRW each. My Chinese charger worked fine, no adapter needed. The front desk staff at check-in were very friendly, and the location is super convenient. You can enter Hyundai Department Store directly from a small door in the hotel lobby. These were the only two good points. The department store closes at 8:30 PM. Hope this helps anyone considering booking.

Everything about this place was perfect! The pool was bigger than I expected, and having a jacuzzi made evening swims really enjoyable. Lying on the sun loungers truly made me feel like I was on an overseas vacation. It was pure urban relaxation... The room was incredibly clean, and the bedding was super comfortable! The Namsan Tower view was probably the best part. I'll definitely bring my parents here next time! Thanks for a wonderful stay!

I booked the Timber Room. The location was fantastic, especially being in the Gangbuk area. While the parking lot was spacious, the corners on the ramps going up and down were extremely narrow, requiring careful navigation. The 'mountain view' wasn't really visible from our room; I kept the curtains drawn because it felt like people right next door could easily see inside, which was a bit disappointing. The swimming pool was decent, and all the staff members were very friendly. Although I didn't try breakfast, it's known to be excellent, so I plan to have it on my next visit. The TV in the living room wasn't working for some reason. I was too lazy to try and fix it, so I just ate without it. It was a shame there was no table, and the sofa felt quite old, which was also a minor drawback. Despite these minor issues, there was absolutely no noise from upstairs, downstairs, or neighboring rooms. Opening the living room window let in lovely bird sounds, making it feel very nature-friendly.

Facilities: The hotel is well-equipped. Although it's located halfway up a hill, there's a shuttle bus for tourists to Myeongdong and Hannam-dong, and it's also very convenient to call an Uber or a taxi right outside. If you don't go out, you can easily spend half a day at the hotel's swimming pool and gym during the day, and the lobby bar in the evening has a great ambiance with live music. Ambiance: The hotel has a very old-money feel. The window views are beautiful, and the colors of the mountain forest change with the seasons, which I imagine would also change one's experience of the hotel. The rooms are very beautiful; I highly recommend a mountain-view room. Service: The service is exceptionally attentive, breaking away from traditional Korean service. There are staff members at every point, especially in the gym and dining areas, who guide you, so you won't feel lost or confused when you go by yourself.

Facilities: Very well-equipped, excellent. Hygiene: Clean and tidy, cozy and inviting. Service: Very welcoming, they try their best to anticipate guests' needs; everything was quite good. Environment: Very convenient location in the city center.