Suite Napoli Riviera B&B

If I could give 0 I would give 0. I contacted a facility that told me they no longer had room in the same facility but that they had room in another facility... That is this one. The kind lady tells me that she will book the rooms for me and that I should have provided my details to receive the confirmation email with the payment details... never received. Hours pass, I ask my colleague for information and the lady gave me the number, but no response. I urge the lady and she tells me that I will receive everything by the afternoon... Then by evening to rest assured that the rooms are booked.. Instead I receive nothing. The next day I contacted the lady who reassured me by saying that the ghost colleague would write to me shortly. Still nothing and Naples for the holidays given the sold out I was in a bit of a hurry to receive confirmation since there were no other hotels to be found. The lady reassured me that I would have received the email by the afternoon... Nothing. Write to the colleague, nothing.... So I contact the lady who promptly responds and says but how the colleague doesn't respond?! I attach screenshot...and magically the colleague appears saying only "it's not possible.........." To which I ask what?! No response I communicate it to the lady saying that we're already off to a bad start and I don't trust her and she also resents me saying that I've now lost the rooms because she's not interested in customers like that. I tell her that because of them I have lost other reservations who have absurd behavior, she even gets angry and disappears. Well fortunately there are those who know how to do their job. Who is not a ghost but is kind and courteous and gave me 2 splendid rooms and not with fake photos as per the booking profile. The reviews on Google are the real ones. Be wary and turn to professionals.