Top 5-Star Hotels in Newcastle

First time at a Crystalbrook hotel. It was a pleasant experience. Rooms are really spacious with nice modern decor/retro design touches. Bed was ok, pretty firm. Room entry is a bit of a wasted space around closet area, probably could have been better utilised. Bathroom was well equipped, probably could have been bigger based on wasted entry area. The hotel has a rather sombre vibe so a bit vanilla in that respect. Restaurant not open Sunday eves so couldn't try. Bar on top level has pretty good views but a bit disjointed between nice bar and seating area in a seperate room. Didn't get a buzzy feeling there. Location was ok, bit out of central CBD but close enough to Darby St eateries so had my Sunday dinner there. Opposite Civic Park and close to waterfront. Loved the ”no plastic bottle” and refillable water stations for an eco friendly experience.

Lovely hotel in central location. Staff very nice & helpful. Recommend paying the extra & get valet parking as other option can be confusing to begin with. Roof top bar was lovely but music very loud. Love the Kevin Murphy bathroom products. Yes, we would stay again when in Newcastle.

Awesome accommodation, amazing and compassionate staff (especially Demi). The rooms are always clean. There can be better rooms for the same price/cheaper elsewhere but I always prioritise The Lucky when booking as they always look after us. Additional bonus, they have a lift for accessibility.

This hotel is in a perfect location and the staff make you so welcome . Rooms are clean and comfortable. James and Daniel at reception are very efficient , lovely lads who instantly made us feel so welcome and continued to look after us throughout our stay . Can’t wait to come back

I’ve stayed here before, but my most recent stay was underwhelming. After I checked in, I got the luggage from my car. I had quite a lot with me and I was loading it on a trolley (I was clearly struggling) and 2 staff members stood there talking and just watched me! After I loaded everything on and was pushing it inside only then did one of them reluctantly ask ‘are you right with that?’. The very long corridors were inconvenient to push so much luggage with no assistance. While my room was clean and tidy, I noticed when I got into bed that the sheets smelt as though they had been left in the washing machine too long and had that odour to them. I didn’t bother complaining as when I checked in I was told they have me in a disability room because ‘that’s all we had left to put you’. The smell was so strong that when I got home I realised my pyjamas had the same odour to them. I got room service one night and the food was awful. Staff member who checked me out was lovely, and this time, a staff member immediately offered (politely) to help get my luggage in my car. I would give this hotel another chance purely because other times everything has been fine, but this experience was not so great!

We have stayed at the Grand many times and have always loved it for its history, architectural style, and cleanliness. We were greatly disappointed by our last stay, to find the attention to detail was lacking and the room (Grand room 7) was in a state of disrepair. The bathroom had broken towel rails and moldy tiles, missing stonework from the fireplace, random scruffy miss-matched furniture, a grubby ironing board in the poorly built wardrobe, the pillows were thin and lumpy. The accommodation is not at the high standard it once was and it's sad to see the once smart and stylish decor has deteriorated. Also, be aware, the website advertises on-street parking, however, this part of town is very busy and it's tricky to find a park in the street or the parking station across the road, which charges $40 for 1 overnight stay. This hotel is in an excellent location and is close to the beach, cafes, and CBD. There are lovely views of the Cathedral from the corner balcony and you can hear the sea at night. I hope the hotel management will take the time to repair the damage in the rooms and give the place a good scrub and replace some of the out-of-place furniture. We love this place but would hesitate to stay again based on our last experience. Currently, it does not meet the standard expected for 4-star accommodation, and at $179 per night, it was very disappointing.

Those staff who have good will still remember you when you stay next time. Great location, close to restaurants, CBD, businesses and government. There are several restaurants in their alliance, which is convenient when holding business lunch or dinner.

Great location, easy remote operated check in service. Communal area presented well. The lift worked to go upwards from ground to level one, but it wasn’t functioning when we left (downwards function from level one to ground). Room 1 - upon entering had a horrible dirty shoe smell. It has a major shower drainage problem where the fall of the shower floor runs into the room, possibly over time water on the carpet is causing the constant smell. The hand basin drain was also blocked. The renovation was modern, however the wear and tear is now evident. Could do with a bond clean and some maintenance. The ratings could improve easily if maintenance and cleanliness were addressed because the service and location are great.

We booked this property as it was suggested by our team manager for a weekend competition held in Newcastle. None from our team has stayed here before so we were all going in blindly and we only had reviews from different sites to go on with. Believe me that reviews were overflowing with more negatives than positives. That got us worried from the start as we have young teens travelling with us. With this said, I can only speak from my Family’s experience. We booked a 2 bedroom apartment on the first floor that has an outdoor balcony with an outdoor setting enough to sit 4. The apartment allocated to us we were very pleased. Floorboards in main living space and bedrooms. There were 2 separate showers and toilets which was handy for a family of 4. The apartment has a washing machine and dryer and laundry detergent sachets provided. Kitchen is equipped with necessities and all what we required for a long weekend stay. Sachets of Coffee, tea, small individual milk and biscuits were provided too. The bedrooms were clean and we were provided with cotton sheets, there were a few woollen blankets in linen cupboard provided for cooler nights, but since my children cannot use these blankets I had to make a special request for a proper quilt and cotton covers and it was attended to straight away. There are selections of pillows provided so do check the wardrobes/ cupboards. Huge 3 TV’s in Living Room and both bedrooms. Netflix, Stan etc included. Wi-fi included. The decor is very simple but pleasing to the eye. Loading Zone in front of building. I had no problem with the booking and it was straightforward and the staffs for after hours calls are quick to reply. The cafe on ground floor “Mockingbird” serves good food and ranked #3 / 20 in best coffee in Newcastle city which I gave it a thumbs up for coffee drinker like myself. CONS: - Parking isn’t in same building and cost $20/ ngt. Building to park is 2-3 mins walk. We didn’t book any parking and we parked on the streets which has lots of lights and side streets has CCTV. - Leather Couch in living room has a rip, property owner can address this and is easy fix. But comfy couch to sit on. - No reception in building. - Self Check -In Codes use on lifts and another to apartments. Annoying at first but we looked at it positively “ keeping us safe” . So keep those codes handy with you all the time. Overall, I can recommend this property and we won’t mind staying here again.

As per the other reviews we encountered the same problems with booking. As we were moving from Brisbane to Melbourne we only booked accommodation on the road as we felt like stopping, if I’d read these other reviews before booking I may have reconsidered! Yes these apartments are sublet so there’s no reception on site so checking in or any problems have to be phoned to their hotline. But once we got all the checkin details we needed (3 phone calls later) we checked in and got settled. The apartment was lovely, spacious and self contained so we could get a load of washing done and could’ve cooked food if we wanted. So as far as the room itself we were more than satisfied for the price. But they do need to either sort out these obvious problems or clearly advertise to customers exactly what they are getting. I also agree with the complaints about the car parking, it involved more than one phone call to book, pay for, get the access code and drive around to find a non resident car space. It’s a shame the process is such a headache as the apartments are nice. I would stay here again but be warned of the muck around that comes with it.