North Ryde Hotels with Airport pickup service

very good room arrangements - definiely will use the property on our next visit to Sydney. the fact that there were two bathrooms fpor two bedrooms was excellent. the set up of all rooms was good quality - the appliances were good quality and easy to use.

Firstly, this hotel is perfectly located for business travellers to Macquarie Park Business Centres. The hotel is 5 minutes away from offices, Macquarie Centre and train stations. Absolutely perfect for my work trip. There were some positives. Rooms are fine, completely what you would expect from a business hotel. Bed was comfortable, there was a TV that I never used, space to put luggage and hang up your clothes, a table and a chair etc. However, it goes down hill from there. I'll list the negatives 1 by 1: 1. One pillow had a very strong odour coming from it. Smelled like bad musty BO. I literally had to move the pillow into the cupboard as I couldn't stand the smell. However, this meant that I could smell this musty smell every time I came in and out of the room. 2. 1 of the provide bath towels had a big hole/tear in it. 3. Housekeeping made an error and did not provide shampoo but instead 2 conditioners. Easy enough, I called up reception and they said I have to come down to the reception to get it myself. Fine, went down and was given 1 bottle of shampoo. I went back upstairs to shower only to find that the shampoo given was pre-opened/pre-used. Terrible. After my shower, I went back down to speak to another receptionist who was apologetic and gave me 2 bottles of shampoo. 4. On my second day, I realised housekeeping had not come in, so I went down to speak to the reception again and was told that because of COVID, they only do housekeeping on after the 3rd day of your stay which made it null and void for me. 5. Fitness centre was adequate but they did not replenish the towels and did not clear used towels regularly. On my second day, I had left a used towel on the side as the bin was full. On my third day, the bin was still full and my previous towel still sitting there in the same position I had left it in. Forth day, no more clean towels. 6. If they were so concerned about COVID, they would have more regular cleaning of public areas like the gym and in the hall way where an empty glass and cup set for 3 whole days. The lack of cleaning in public areas to me is unacceptable in the hospitality industry now. All in all, I cannot recommend this hotel to anyone given my concerns above, especially the lack of cleanliness while we are dealing with an epidemic.

It feels like the hotel is a little old house, there is no elevator, and it is not friendly to people with a lot of luggage. I stayed for three nights, except for the pain of moving luggage, and the foreigner's service attitude was ok. However, it started to rain the next day, and when I slept, I found that there was a little water dripping from the ceiling on the bed. Although there were not many, the sleeping position was much smaller. We told the front desk the next morning and they said they would help us change a room. Because we were in a hurry to go out, we didn't let them change immediately, but when we came back in the afternoon, we found that they had changed our rooms and moved everything from our original room to the new one. Their work efficiency is good, but since we didn't tell them before we went out that they need to help us move things, they took the initiative to move our unpacked or open luggage to a new room. In this way, when we picked up the luggage, we found that the luggage was messy (they simply covered the luggage with the zipper in the middle compartment), and took some time to rearrange it by ourselves. Although I didn't lose anything, I was still uncomfortable.

Great location based on my needs, travelling for work. Rooms were very spacious and clean and reception staff very friendly. There is car parking also available at the property which was handy.

+Well equipped suites. Felt I was living at home in a different country. +Multiple entry parking provided and hotel is just opposite a mall. +Near to parks and the freeways - Check in time is not flexible. I landed in an early morning flight and waited nearly 6 hours. I would not mind paying a bit more like the late check out fee - Was told room service or housekeeping is only done once a week by front desk staff when I called them. So if your stay is more than 3 days, then good luck in keeping your room tidy and clean - Balcony was not so clean and saw dried up bird droppings on the glass. From the looks of it, it has been there quite sometime - Some of the utensils are not clean. For instance, I took out the knife from the drawer and it was oily and looked dirty

What a wonderful find. The beds were really comfortable, the room quiet. Everywhere was very clean and the staff very helpful. The only downside is that they don’t have a restaurant for dinner but luckily we found Lachlan’s a mere 300 metres away that had a delicious menu for dinner. A mere 20 minute taxi ride to the Accor Stadium made it the ideal location for us. The breakfast dining room was well presented with a very good range of cooked and buffet food.

Room was musty smelling, decor tired, things broken but not fixed (safe not working, no torch in wardrobe, intermittent wireless connection). No hand towels. Not mentioned when booking online that this is an unserviced room, and that you are expected to take your rubbish out (couldn't find the chute- not marked). Scant supplies- only setting for 4 (apartment was booked for 5), with only 2 glasses and 4 plates, 4 sets of cutlery. Not enough dishwashing powder to use the dishwasher. Disappointing, as it looks quite nice on the outside. Positives: has a pool, netflix (when it worked),outlook if not facing main road is green, apartment size good. Overall, has so much potential but just felt tired and out of date. When I tried to ring reception (during business hours) re internet, no answer. Not what I was expecting for the price I paid- all up nearly 1200 for 3 nights.

More generally, the balcony and the other people's room. Hard to find if you don't drive. The price is acceptable. The toilet is old and the bathroom door is broken and not repaired. Need to be refurbished.

Ideally situated opposite Top Ryde City Shopping Centre with access to a variety of nearby restaurants and of course only 15 min from the city. I found the reception staff really enjoyed providing a friendly customer service experience and nothing was too much trouble. The check in process needs some work as having guests park in front of the carpark gates and go searching for reception to allow parking access only to then have to once again go up to reception to finalize the process is ridiculous.

we had the opportunity of sampling the 350gram prime rib eye stake at this hotel eatery where the offer is two eat for the price of one either lunch or dinner any day of the week. At $40 two 350gram stakes, how good is that for two people! particularly when it comes to their beautifully cooked and tender rib eye stake. This meat was full of flavour with nice cooked chips and a small salad. The owners need to know that we are coming back with a crowd of friends...😃 highly recommended.